Wendy's

8300 Brook Rd, Richmond
(804) 447-9866

Recent Reviews

Tom Hawkins

The main reason I went was to get two Frosty's and they said their Frosty machine was down!

Atmosphere: 1

Food: 1

Service: 1

Julie Longobardi

Disgusting place. Someone changed their child's diaper in the dining room.

Atmosphere: 1

Food: 1

Service: 1

Brittany Wyatt

this Wendy's had been around for a very long time which is why i feel i can say what im.about to say. for starters they don't have the option for dine in or even ordering in for that matter. zi dont want to critique too much because i feel that some of the staff does try their hardest. However there is a 90% chance your order is incorrect ??‍♀️. I usually check and confirm before driving away i did the same this evening even thought it was accurate get allllll theee wayyyy home to find i have 10pc regular nugget instead of spicy. This was the only thing one of my kids ordered so she was extremely unhappy??‍♀️. I wouldnt have been that upset if i hadnt repeated spicy nugget meal at least 3times. Normally we get over it easy to say when we still had dollar menu. but spending 30 on one food order will leave some a bit ticked off. UNACCEPTABLE. btw they dont seem to have a phone number to be reached at since i didnt want to go back into the rain again... CMON WENDY'S ??‍♀️??‍♀️??‍♀️

Atmosphere: 1

Food: 4

Service: 2

Juneasia Edgerton

Food order was wrong but wasn't as big of a deal nothing I was allergic to or anything.

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Jr Cheeseburger

Ryan

drive thru was fast and order was correct. Gave lots of sauces, except they forgot one type of sauce. Food was as expected, decent.

Food: 4

Service: 5

Steven d cox

Never again. Customers mingle with employees. Strong pot smell.

Atmosphere: 1

Food: 3

Service: 3

Recommended dishes: Wendy’S Taco Salad and Apple Pecan Chicken Salad, Cheeseburger, Wendy's Fresh-Made Salads

Ashanti Johnson

The food was actually really good and fresh.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Wendy’S French Fries, Sandwich, Fries

Ronnie Whitfield

Waited a long time for food, and when I got it, it was cold.

Atmosphere: 1

Food: 1

Service: 1

Larry Longest

Do not have equipment to scan for points in app.

Atmosphere: 1

Food: 4

Service: 1

Ken Hunt

They got my order wrong.No lids for drinks.Bathroom was clean.Location needs updating.

Atmosphere: 2

Food: 1

Service: 4

Lana Gantt

The food was hot especially the French fries and customer service was friendly.

Atmosphere: 5

Food: 5

Service: 5

Adam Walton

Tried to place an order at the drive through but the lady was too busy swearing at the customers ahead of me. My kids were in the car so I decided to go inside to order so they wouldn't hear her swearing. I stepped inside and the place was incredibly filthy. The smell just slapped me in the face. Terrible service and filthy location.

Atmosphere: 1

Service: 1

JRT 3D

Good always cold . Workers are more on their phones, then cooking and working. I need for someone higher up to come,see how they are running the restaurant. Exactly at nights long lines just to get cold food.

Atmosphere: 1

Food: 1

Service: 1

Calvin Ragsdale Sr.

The cashier was nice. The food would have been better if it was fresh.

Atmosphere: 2

Food: 3

Service: 5

Freddy C.

Don't waste your time and money here, go to McDonald's across the street or Chicken Fiesta. I walked in and stood there for long enough to realize this place was terrible and I should leave. Dirty tables, dirty floors, employees playing music on there phones, no gloves, eating food on the line. Yuck. I seriously doubt this place will be open much longer.

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