This is the WORSE Wendy's I've ever been too. Poor customer service
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chili
Tripp Hipp
Slow and I got food poisoning from their spicy nuggets
Atmosphere: 1
Food: 1
Service: 1
Lisa A.
02/18/25: Slow service, we waited at the drive thru window for 5 mins,after being told that they would be with us in a little while. There was one car in the parking lot waiting on food to be brought out, no customers inside. The staff was rude, condescending and made us feel like we were bothering them by ordering food. The lady bringing the food out to the other car walked and looked like she couldn't stand having to serve anyone, slow, angry and dragging her feet. We received no receipt (paid cash), straws or napkins. I went inside for straws and the receipt and was told they didn't have the receipt, they didnt know where it was and couldnt print another one. The burgers were burnt and dried out, the fries were greasy and dark, as if they'd been refried. This place needs to be closed down or re-vamped with new management and staff. I will make the drive to a different Wendy's before I ever spend another dollar at this store!!!
Atmosphere: 1
Food: 1
Service: 1
James Heidelberg
Not very good anymore
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Double Stack
Sonny Turner
This is the absolute worst fast food place in the east end. The food is always on point, but they will absolutely leave you sitting at the speaker for ages before they answer. Make sure you put in mobile orders well before breakfast because if you pull up at 1030 they will tell you to cancel your order, then you'll have to call Customer Service and go through hell to get your money or points back.
Atmosphere: 1
Food: 2
Service: 1
Jerome Williams
Wendy's are known for being slow, but this place redefines it. 10 minutes for a burger after I ordered it with only 2 people in line in front of me. I frequent this place because it's close to me so this is not a once and a while observation. The food is OK, but be prepared to wait for it.
carlos rivera
Employee don't want work. No ice, beverages not cold, food less than warm, bread taste old. No forks and spoons on hand. Not recommended.
Atmosphere: 1
Food: 2
Service: 2
Princess Mark10:9
The food is great but the service is completely awful!! I ordered a 2 for $3 sausage and cheese biscuit with no biscuit. After i pay I'm advised to pull up. I wait over 5 mins when she comes out and hands me a bag and walk away. When I check it I get egg, cheese, and lettuce. When I back up to the window and tell her, she tell me to pull up it would take 10 more minutes to fix the sausage and cheese!!!!!!
Atmosphere: 1
Food: 5
Service: 1
Monica Modeste
Horrible horrible wait time, poor customer service and food quality. We were asked to pull up and we watched at least 10 cars exit the drive thru with their food. Got offered a frosty for the long wait? no thank you, do better!
Drive thru always very slow,most of the time part of your order be missing.Today I went on my lunch break,it took me 30 minutes to get through drive thru,ordered a salad got ready to eat and there wasn't any dressing for the salad or croutons, I had to eat a dry salad
Food: 1
Service: 1
Janet Murphey
VERY disappointed! Bought a krabby patty meal & a boo meal. $23.55 for both...no receipt...didn't have paper????? Will not be back.
Atmosphere: 1
Food: 1
Service: 1
B A
Horrible everything. I went through the drive thru to get horrible service, the wrong food and attitude from the manager. Stay away.
My wife stopped by Wendy’s on the way home today to get some fast food. She makes it home, about a 15 minute drive, to discover half of her order was missing. At nearly $20 for 2 cheeseburgers she drove back. The guy at the front counter was incredibly rude and said she needed a receipt. Well, there wasn’t a receipt. He was completely unhelpful. She eventually spoke to the drive thru window person who remembered her and was able to make her order right. I have to say the behavior of the guy at front counter tells me everything I need to know about how this Wendy’s operates. I will not be going back to the location.
This is the WORSE Wendy's I've ever been too. Poor customer service
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chili
Slow and I got food poisoning from their spicy nuggets
Atmosphere: 1
Food: 1
Service: 1
02/18/25:
Slow service, we waited at the drive thru window for 5 mins,after being told that they would be with us in a little while. There was one car in the parking lot waiting on food to be brought out, no customers inside. The staff was rude, condescending and made us feel like we were bothering them by ordering food. The lady bringing the food out to the other car walked and looked like she couldn't stand having to serve anyone, slow, angry and dragging her feet. We received no receipt (paid cash), straws or napkins. I went inside for straws and the receipt and was told they didn't have the receipt, they didnt know where it was and couldnt print another one. The burgers were burnt and dried out, the fries were greasy and dark, as if they'd been refried. This place needs to be closed down or re-vamped with new management and staff. I will make the drive to a different Wendy's before I ever spend another dollar at this store!!!
Atmosphere: 1
Food: 1
Service: 1
Not very good anymore
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Double Stack
This is the absolute worst fast food place in the east end. The food is always on point, but they will absolutely leave you sitting at the speaker for ages before they answer. Make sure you put in mobile orders well before breakfast because if you pull up at 1030 they will tell you to cancel your order, then you'll have to call Customer Service and go through hell to get your money or points back.
Atmosphere: 1
Food: 2
Service: 1
Wendy's are known for being slow, but this place redefines it. 10 minutes for a burger after I ordered it with only 2 people in line in front of me. I frequent this place because it's close to me so this is not a once and a while observation. The food is OK, but be prepared to wait for it.
Employee don't want work. No ice, beverages not cold, food less than warm, bread taste old. No forks and spoons on hand. Not recommended.
Atmosphere: 1
Food: 2
Service: 2
The food is great but the service is completely awful!! I ordered a 2 for $3 sausage and cheese biscuit with no biscuit. After i pay I'm advised to pull up. I wait over 5 mins when she comes out and hands me a bag and walk away. When I check it I get egg, cheese, and lettuce. When I back up to the window and tell her, she tell me to pull up it would take 10 more minutes to fix the sausage and cheese!!!!!!
Atmosphere: 1
Food: 5
Service: 1
Horrible horrible wait time, poor customer service and food quality. We were asked to pull up and we watched at least 10 cars exit the drive thru with their food. Got offered a frosty for the long wait? no thank you, do better!
Food: 1
Service: 1
Vegetarian options: Salads and potatoes
Kid-friendliness: Kid's meals
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy's Hot & Crispy Fries, Baconator Fries, Asiago Ranch Chicken Club Combo, Chili, Classic Chocolate Frosty, Spicy Chicken Sandwich
Restaurantji Recommends
Drive thru always very slow,most of the time part of your order be missing.Today I went on my lunch break,it took me 30 minutes to get through drive thru,ordered a salad got ready to eat and there wasn't any dressing for the salad or croutons, I had to eat a dry salad
Food: 1
Service: 1
VERY disappointed! Bought a krabby patty meal & a boo meal. $23.55 for both...no receipt...didn't have paper????? Will not be back.
Atmosphere: 1
Food: 1
Service: 1
Horrible everything. I went through the drive thru to get horrible service, the wrong food and attitude from the manager. Stay away.
Food: 1
Service: 1
service could have been better
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Baconator Fries, Chili, Baconator
My wife stopped by Wendy’s on the way home today to get some fast food. She makes it home, about a 15 minute drive, to discover half of her order was missing. At nearly $20 for 2 cheeseburgers she drove back. The guy at the front counter was incredibly rude and said she needed a receipt. Well, there wasn’t a receipt. He was completely unhelpful. She eventually spoke to the drive thru window person who remembered her and was able to make her order right.
I have to say the behavior of the guy at front counter tells me everything I need to know about how this Wendy’s operates. I will not be going back to the location.
Atmosphere: 3
Food: 3
Service: 1
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