Wendy's
7802 Midlothian Tpke, Richmond
(804) 482-3626
Recent Reviews
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The service was exceptional. I don't know who the women was that took my order, but she was extremely polite, patient, and professional.
Atmosphere: 4
Food: 4
Service: 5
My meal took 20 mins. The order was wrong. The restaurant is dirty, sticky floor etc. Machines are broken. Slight attitudes. Flies everywhere and to top it off cold food. They should consider closing this location.
Atmosphere: 1
Food: 1
Service: 1
Every single time I try and go to this location there's an issue. I either end up waiting 10 minutes for them to even acknowledge me in the drive-thru or they're only taking inside customers. They also habitually forget items.
Are they practicing the dynamic pricing at this location? The menu says one price and then when it gets into your cart it doubles! There's too many decent places around to settle for that so I back out and ordered something else.
And just be wary that once your card is charged, there is no way to fix a mistake. I made an online order and went to pick it up... I see a new drink and ask if I can place an order for that. I end up getting charged for the online order twice? And the cashier, supervisor on duty, manager are all like oh well 🤷♀️ customer service was also unreachable. A single meal $20+, just because I wanted to try a new $1.79 item smdh
Also I guess they don't stand behind the hot fresh fries claim anymore, huh?
Atmosphere: 2
Food: 2
Service: 1
This place sucks. Don’t go here
Atmosphere: 1
Food: 2
Service: 1
This restaurant should be one of the ones to close down I ordered my food got it and everything was wrong and 98% of it was missing I would stay far away from here find another one even if you have to drive a bit
Atmosphere: 1
Food: 1
Service: 1
Slow as hell go somewhere else
Employees aren't interested in explaining delays. Been stuck waiting for almost an hour with no explanation.. given drinks but no food? When going inside for information we were ignored. A woman stopped us outside and told us this was an issue for her and many others. DO NOT COME
Atmosphere: 1
Food: 1
Service: 1
If a zero star was possible, this would be the time and place.
Service was extremely slow. To say the Jr. cheeseburger deluxe was terrible would be an under statement. I took one bite and threw it out. I will NOT and do NOT recommend this Wendy's.
Atmosphere: 1
Food: 1
Service: 1
Fast and food was hot
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went by to grab a snack with my daughter at 2:15pm and ordered a Dave's Single and a Ghost pepper chicken meal with fries and drink. The service was quick and the food was very fresh.
Atmosphere: 5
Food: 5
Service: 5
This Wendy's has to be one of the worst ones. I only gave one star, for the fries that were free. They're always out of something. & What they do have, the order is never correct. Took a risk, because it was late. So, not many choices. This was definitely, the wrong choice. Then, order was wrong, after pulling off to the side & waiting with 3 other vehicles. Finally, got home & discovered that the order was still incorrect & inedible. Tried calling, no answer! So, wrote this review. Hoping, I can spare someone the disgusting disappointment of this Wendy's. & Maybe, their make a better choice than here!!
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Wendy's Hot & Crispy Fries
Didnt have breakfast menu displayed at 9am. French toast sticks were raw. Didn't have juice and just seems unorganized and unorganized prepared to serve people. Very annoyed sticks couldnt be cooked to not be batter inside.
Atmosphere: 2
Food: 1
Service: 1
i was with my friends and we were js sitting and eating and these three boys threw a cup of ice at us and ran out and the workers were laughing abt it made us clean it up then kicked us out🤦♀️
Atmosphere: 2
Food: 3
Service: 1
Terrible attention, I placed an order and I was missing several accessories, it generated so much anger because I ordered another extra thing and it was not sent
Atmosphere: 1
Food: 2
Service: 1
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