This location off midlothian turnpike is trash. The service and the food quality not up to par with other establishments. Needs an audit badly.
Atmosphere: 2
Food: 1
Service: 1
Tabitha Watson
Food is decent…Customer service is the worst! Wait time sucks
Atmosphere: 1
Food: 3
Service: 1
Lloyd Morris
Food is cooked to order. J had the chicken sandwich and it was delicious
Atmosphere: 4
Food: 4
Service: 4
Irene Gordon
They always get the food right but every time I order Sunday night. Drinks are non existent. Like I pay for a drink and every time I go there, all the drinks are gone except tea or juice. I get it if it’s every once in a while but every time I order Sunday it’s the same thing.
Atmosphere: 2
Food: 4
Service: 2
Samantha Estrada
The food was delicious and fresh!
Atmosphere: 5
Food: 5
Service: 5
Joanna Delgado
Worst customer service. I ordered online and driver messaged saying the employee said that they stole my order and he couldn't do anything about it. I then called the store waited 40 min for someone to answer just to tell me the same thing I asked for his name and he replied your not my boss I don't have to give you my name and hung up. Left me out of money and no food. Will never order here again
Atmosphere: 1
Food: 1
Service: 1
one more than six
Fregardo was nice, thanks
Atmosphere: 4
Food: 4
Service: 5
JANET LEWIS
Came in to this Wingstop to pick up my order and was greeted by a friendly and well respectful gentleman name fregardo, he help assist me with picking up my order and made sure it was right. Thank you
Service: 5
kayce gray
Fregardo had a great customer service. He worked with us and got us what we wanted with a great price. Thanks to 70c Mondays.
Service: 5
Ken Driggers II
I found this to be a very decent wing alternative to BW3. Wings were up expected quality and order was ready for pickup when I arrived. Review from familia, has one question. Why were you in the back instead of in the front for health reasons. I would be concerned that some stranger is in the back while I'm preparing meals.
There was a mix up on order and I called to change and talked to an individual named Fregardo. He was quick to address and make a change. Very friendly, eager to assist and pleasant to talk too.
Atmosphere: 4
Food: 4
Service: 5
Derrick Hancock
When I stepped through the door Fregardo Breyah Greeted me as soon as I walked in the door sometimes a good smile goes a long way I’ve been having the worst month and for them to be able to provide a great service to a pick while placing the order this place is my go too every time ! Give these Two a raise
Atmosphere: 5
Food: 5
Service: 5
Familia Rubio 503
⭐️ 0 stars if I could
🕗 8:35 PM, August 4, 2025 📍 Wingstop – 109 Stonebridge Plaza Ave Ste K2, Richmond, VA 23225
I had a terrible experience at this Wingstop. I came to pick up an order and when I went to the back to ask about it, the guy in the kitchen responded rudely, telling me to “ask in the front” — when he could’ve just said it politely. His attitude was completely negative, as if he didn’t want to do his job. From the very beginning, it was clear he had no intention of providing good service. I’m definitely not coming back. Customer service should be a priority.
Atmosphere: 1
Food: 1
Service: 1
Chavalous Canada
Mike and Ferndo are two awesome employees they always exceed to customer service and they ensure quality everytime! Thank you guys for a wonderful experience everytime I come through. Best wingstop employees in Richmond
Atmosphere: 5
Food: 5
Service: 5
Michael Harris-Smith
They were crowded and back up on the day we went but they handled the large volume of customers well. Wings are always good. Or I’m always starving. Either or. Good selection. However, I didn’t particularly care for the Mexican style new flavor they have. I’ll just trade them out of one of the other many flavors I enjoy the next time.
This location off midlothian turnpike is trash. The service and the food quality not up to par with other establishments. Needs an audit badly.
Atmosphere: 2
Food: 1
Service: 1
Food is decent…Customer service is the worst! Wait time sucks
Atmosphere: 1
Food: 3
Service: 1
Food is cooked to order. J had the chicken sandwich and it was delicious
Atmosphere: 4
Food: 4
Service: 4
They always get the food right but every time I order Sunday night. Drinks are non existent. Like I pay for a drink and every time I go there, all the drinks are gone except tea or juice. I get it if it’s every once in a while but every time I order Sunday it’s the same thing.
Atmosphere: 2
Food: 4
Service: 2
The food was delicious and fresh!
Atmosphere: 5
Food: 5
Service: 5
Worst customer service. I ordered online and driver messaged saying the employee said that they stole my order and he couldn't do anything about it. I then called the store waited 40 min for someone to answer just to tell me the same thing I asked for his name and he replied your not my boss I don't have to give you my name and hung up. Left me out of money and no food. Will never order here again
Atmosphere: 1
Food: 1
Service: 1
Fregardo was nice, thanks
Atmosphere: 4
Food: 4
Service: 5
Came in to this Wingstop to pick up my order and was greeted by a friendly and well respectful gentleman name fregardo, he help assist me with picking up my order and made sure it was right. Thank you
Service: 5
Fregardo had a great customer service. He worked with us and got us what we wanted with a great price. Thanks to 70c Mondays.
Service: 5
I found this to be a very decent wing alternative to BW3. Wings were up expected quality and order was ready for pickup when I arrived. Review from familia, has one question. Why were you in the back instead of in the front for health reasons. I would be concerned that some stranger is in the back while I'm preparing meals.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chicken Wings
Restaurantji Recommends
There was a mix up on order and I called to change and talked to an individual named Fregardo. He was quick to address and make a change. Very friendly, eager to assist and pleasant to talk too.
Atmosphere: 4
Food: 4
Service: 5
When I stepped through the door Fregardo Breyah Greeted me as soon as I walked in the door sometimes a good smile goes a long way I’ve been having the worst month and for them to be able to provide a great service to a pick while placing the order this place is my go too every time ! Give these Two a raise
Atmosphere: 5
Food: 5
Service: 5
⭐️ 0 stars if I could
🕗 8:35 PM, August 4, 2025
📍 Wingstop – 109 Stonebridge Plaza Ave Ste K2, Richmond, VA 23225
I had a terrible experience at this Wingstop. I came to pick up an order and when I went to the back to ask about it, the guy in the kitchen responded rudely, telling me to “ask in the front” — when he could’ve just said it politely. His attitude was completely negative, as if he didn’t want to do his job. From the very beginning, it was clear he had no intention of providing good service. I’m definitely not coming back. Customer service should be a priority.
Atmosphere: 1
Food: 1
Service: 1
Mike and Ferndo are two awesome employees they always exceed to customer service and they ensure quality everytime! Thank you guys for a wonderful experience everytime I come through. Best wingstop employees in Richmond
Atmosphere: 5
Food: 5
Service: 5
They were crowded and back up on the day we went but they handled the large volume of customers well. Wings are always good. Or I’m always starving. Either or. Good selection. However, I didn’t particularly care for the Mexican style new flavor they have. I’ll just trade them out of one of the other many flavors I enjoy the next time.
Atmosphere: 5
Food: 5
Service: 5
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