Zaxbys Chicken Fingers & Buffalo Wings

9110 Staples Mill Rd, Richmond
(804) 756-3706

Recent Reviews

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Nathaniel Redman

Service is a tad slow but always comes out correctly and hot. Theirs a broken table or 2 inide but it still has plenty of seating.

Atmosphere: 4

Food: 5

Service: 5

Seth Fremeau

Shout out to Tiffany Tiffany is always a treat to work with and always makes sure our food is hot and fresh and our drinks filled. She’s always super happy and nice and goes above and beyond

Atmosphere: 5

Food: 5

Service: 5

Seth Cogbill

Forgetting to put the sauces in box is a war crime. Smh

Atmosphere: 3

Food: 3

Service: 1

Jed Simon

Heck yes!! Please open one in Philly!!

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Boneless Wings Platter, Where's the Extra Fries, Sauce

Sweetness Owens

Food was amazing..

Atmosphere: 5

Food: 5

Service: 5

J. Smith

I rarely go by here, but everything was good. Chicken fingers were good as well as the service. Nothing note worthy, but good fast meal.

Atmosphere: 3

Food: 3

Service: 3

Patrick

This place is absolutely top tier. The food is always hot and fresh, they never skimp out on sides, and the staff is always super friendly and helpful -- especially the night time crew. I hope this location never changes, because it's hands down the best in the area. For reference I've only eaten here on weekends, so maybe the weekend staff is when its best.

Atmosphere: 5

Food: 5

Service: 5

Amanda Curtis

I ordered the Avocado Ranch BLT Tacos. I did not have any tomatoes. I spent my entire break trying to call the store. I ordered the same thing yesterday thinking that someone was having a bad day but today my order was messed up again. The manager can reach out to me via my personal email. I would've liked to handle this over the phone. Order ID AAA8NM96AJAF

Food: 1

Deidre

Absolute trash.

Atmosphere: 1

Food: 1

Service: 1

Shelly Harper

Tell me why my fries were the same size as the dried up chicken, the toast was stale, and the tea tasted like soap.

Atmosphere: 1

Food: 1

Service: 1

Ryan Wallace

I ordered a large 6 piece meal. I need more than one sauce. Use your head

Atmosphere: 1

Food: 1

Service: 1

Egypt Woodson

⭐️⭐️⭐️⭐️⭐️
I want to give a huge shoutout to the Zaxby’s team working the night of Friday, October 10. They truly deserve some recognition. From the moment I pulled into the drive-thru, I was met with kindness and patience—even though I was having a tough day and didn’t even know what I wanted to order.

The gentleman working the drive-thru was incredibly helpful and friendly. He offered suggestions and even shared a few of his favorite items, which made the whole experience feel more personal. You could tell he genuinely cared about giving great service.

The kitchen crew also went above and beyond—my food was fresh, hot, and made with care. It was clear they were working as a team and keeping a positive attitude. This group turned my night around, and I left with not just a great meal, but a smile.

This location has earned a loyal customer. Thank you to the team for making a difference—I’ll definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Leslie Montgomery

I ordered 1 each of their new chicken tacos. Each one where hot fresh very well seasoned. I hope they keep them on their menu as a regular item and not a seasonal one.

Atmosphere: 5

Food: 5

Service: 5

Dorria Brown

Went in on a Friday night was charged twice for one meal told the manager she “refunded” my money but really charged me a third time. Then told me I had an attitude. She refused to give me my money back. I called corporate they sent me a $10 gift card. Still out $20. Going back to get my money today or at least fight for it but I will never eat Zaxbys again. Rude employees on cell phones. Was told the owner would call never heard from him and I’ve called corporate 3 times. Was told they could refund my money twice third time was told I have to go to the location. Absolutely the worst

Atmosphere: 1

Food: 1

Service: 1

Sean F.

Good fast food chicken. My go to is the tender meal tossed in TongueTorch sauce.

Atmosphere: 4

Food: 4

Service: 4

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Zaxbys Chicken Fingers & Buffalo Wings

9110 Staples Mill Rd, Richmond, VA 23228
(804) 756-3706