Arby's in Roanoke

“I made a trip to Arbys on Williamson to try the new Cheesesteak. Upon my arrival I was told they don't have the product for it. So I dont give up hope I go to try another Arbys. Before going I give the one on Brandon a call. Im then informed they have what the cheesesteak. I tell the manager Kristin(or thats why I think her name is) about my experience and how I had to drive across town to their store. Her fantastic customer service skills and make it right attitude is something that keeps the customers coming back. I frequent Jamison because it is closer to me. But I really wouldn't driving 5 more minutes to keep getting an experience like that! Not sure has been running it since Seleste had been gone, but I will say that made a right choice with hiring that manager.“

“Went to Arby's drive thru late at night, and was welcomed by a friendly greeting from B.J.
Polite,professional, and courteous this guy is great with people he has something you can't teach train or learn.
B.J. is who you want in customer service!
My order was prepared fresh and fast great job everyone ?“

“The chicken sandwich was fabulous and my fries, fresh and hot. Even at an hour past lunchtime, everything was delicious and perfectly cooked. The extra ketchup and salt were in the bag, the lady who operated the drive through was friendly and helpful. Best drive-thru experience in Roanoke.“

“My visit with Arby's was pretty good! I don't understand people sometimes! If you have a problem with a certain fast food place, then let the manager know so they can make their employees tighten up! Fast food gets kinda of hectic sometimes! Voice your opinion with the staff! To me, that's the proper way 👌!!“