Arrived right at 11:45 for lunch to an empty restaurant. Asked for a water with lemon and received a bottle of water from Sam's Club instead. Was disappointed to find out they do not offer lunch specials like many of their competitors in the area. After waiting about 15 minutes for the server to take our order I was once again disappointed to find out that our $25 entrees did not include a soup or salad. I watched our sushi being prepared and placed upon the glass case to be brought to us which our server repeatedly walked by. Finally brought our food after several minutes only for us to find brown avocado in some of the rolls and much smaller portions compared to their competitors. Won't be back, can get higher quality, better service, and much better value at Wasabi in downtown or either Cafe Asia location.
Atmosphere: 1
Food: 2
Service: 1
Glenda Naff Jaswal
About the only place in Roanoke where the sushi is good and worth it.
Atmosphere: 5
Food: 5
Service: 5
Stephen Marsh
Best sushi in Roanoke!
KH
Always wonderful
Jocelyn Gomez
Pretty good overall!
claudine dunning
The best sushi in Roanoke! Have been going there for 20 yrs. Always try sushi elsewhere when I travel, but Ben Gui never disappoints! The care with which it is prepared and the ingredients are top notch! Trust them!
Dillon Waldron
Let me start off by saying that the experience was not very good. We waited over an hour for 2 sushi rolls. We knew what we had wanted when we sat down so there was little time spent getting the food ordered along with our drinks. The waiter was not in a good mood nor did he check on the table. He sat at the bar playing on his phone and seemed like we were bothering him when trying to get a refill. We were just about to get up and pay for the drinks and leave due to extremely slow service and bad experience with our waiter, but the cashier came over to update us that our food was just about to come out. We had been sitting there for an hour and eight minutes before our food touched the table. The food was alright but the experience was just ruined due to the lack of service and communication on our order.
Parking: Plenty of parking and handicap parking
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Tako Sashimi, Spicy Tuna
Therry Neilsen-Steinhardt
I like Ben Gui! I enjoy their sushi and im grateful for their cheerful service.
Atmosphere: 3
Food: 5
Service: 5
Garrett E. Martin
Best sushi in Roanoke that we have found so far
Atmosphere: 4
Food: 5
Service: 4
Amber Dawn
I've lived all over and the only other place I had sushi this good was Hawaii. The quality is exceptional. We always order the boat and the cuts are always melt-in-your-mouth. Whenever I order omakase, I'm never disappointed. Even my 20-something sons recognize the superior quality and they don't have terribly discerning palates. They also love the serene and peaceful atmosphere. Even when multiple tables are seated, it retains a quiet ambience. Ben Gui is a reason to live in Roanoke. It's pure pleasure for the senses on all levels and not something I ever expected to find when returning to my home region, southern Appalachia.
The best sushi in Roanoke by far! Always friendly and FAST service. Whether you’re dining in or taking out, the experience is always enjoyable and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Miso Soup, Spicy Tuna, Rolls
Brinton Sherwood
Cozy and clean little restaurant. Staff was welcoming and friendly. The sushi was high quality and very good. Very uncommon for Roanoke/ NRV area and a pleasant surprise.
Atmosphere: 5
Food: 5
Service: 5
payton
Very clean restaurant, great sushi, friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rolls
Mona Fergeson
I ate here today for the first time. The food was okay, nothing sensational. The waitress was rude. The entire restaurant was empty, but anyone who came in was seated next to us. The prices on the menu are incorrect, so anything you order will be about 2 dollars more. There are no prices for beverages. You must pay for water, as it is only sold in a bottle. I will not be going back. There is nothing spectacular about this place at all. Head to Asia Cafe for really good 🍣.
Atmosphere: 1
Food: 2
Service: 1
Brenden Magill
I have been going here for almost 10 years. Pre covid, this was by far my favorite sushi place in the new river valley. Went for the first time in person since covid. Asked for water and was brought 1.50 bottled water and told there was no ice since the ice machine was broken. After reading reviews, it appears the ice machine has been broken for at least a year. Left before ordering. Do not feel I can trust a place that has no water available for free to not cut corners on the quality of their fish.
Arrived right at 11:45 for lunch to an empty restaurant. Asked for a water with lemon and received a bottle of water from Sam's Club instead. Was disappointed to find out they do not offer lunch specials like many of their competitors in the area. After waiting about 15 minutes for the server to take our order I was once again disappointed to find out that our $25 entrees did not include a soup or salad. I watched our sushi being prepared and placed upon the glass case to be brought to us which our server repeatedly walked by. Finally brought our food after several minutes only for us to find brown avocado in some of the rolls and much smaller portions compared to their competitors. Won't be back, can get higher quality, better service, and much better value at Wasabi in downtown or either Cafe Asia location.
Atmosphere: 1
Food: 2
Service: 1
About the only place in Roanoke where the sushi is good and worth it.
Atmosphere: 5
Food: 5
Service: 5
Best sushi in Roanoke!
Always wonderful
Pretty good overall!
The best sushi in Roanoke! Have been going there for 20 yrs. Always try sushi elsewhere when I travel, but Ben Gui never disappoints! The care with which it is prepared and the ingredients are top notch! Trust them!
Let me start off by saying that the experience was not very good. We waited over an hour for 2 sushi rolls. We knew what we had wanted when we sat down so there was little time spent getting the food ordered along with our drinks. The waiter was not in a good mood nor did he check on the table. He sat at the bar playing on his phone and seemed like we were bothering him when trying to get a refill. We were just about to get up and pay for the drinks and leave due to extremely slow service and bad experience with our waiter, but the cashier came over to update us that our food was just about to come out. We had been sitting there for an hour and eight minutes before our food touched the table. The food was alright but the experience was just ruined due to the lack of service and communication on our order.
Parking: Plenty of parking and handicap parking
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Tako Sashimi, Spicy Tuna
I like Ben Gui! I enjoy their sushi and im grateful for their cheerful service.
Atmosphere: 3
Food: 5
Service: 5
Best sushi in Roanoke that we have found so far
Atmosphere: 4
Food: 5
Service: 4
I've lived all over and the only other place I had sushi this good was Hawaii. The quality is exceptional. We always order the boat and the cuts are always melt-in-your-mouth. Whenever I order omakase, I'm never disappointed. Even my 20-something sons recognize the superior quality and they don't have terribly discerning palates. They also love the serene and peaceful atmosphere. Even when multiple tables are seated, it retains a quiet ambience. Ben Gui is a reason to live in Roanoke. It's pure pleasure for the senses on all levels and not something I ever expected to find when returning to my home region, southern Appalachia.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The best sushi in Roanoke by far! Always friendly and FAST service. Whether you’re dining in or taking out, the experience is always enjoyable and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Miso Soup, Spicy Tuna, Rolls
Cozy and clean little restaurant. Staff was welcoming and friendly. The sushi was high quality and very good. Very uncommon for Roanoke/ NRV area and a pleasant surprise.
Atmosphere: 5
Food: 5
Service: 5
Very clean restaurant, great sushi, friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rolls
I ate here today for the first time. The food was okay, nothing sensational. The waitress was rude. The entire restaurant was empty, but anyone who came in was seated next to us. The prices on the menu are incorrect, so anything you order will be about 2 dollars more. There are no prices for beverages. You must pay for water, as it is only sold in a bottle. I will not be going back. There is nothing spectacular about this place at all. Head to Asia Cafe for really good 🍣.
Atmosphere: 1
Food: 2
Service: 1
I have been going here for almost 10 years. Pre covid, this was by far my favorite sushi place in the new river valley. Went for the first time in person since covid. Asked for water and was brought 1.50 bottled water and told there was no ice since the ice machine was broken. After reading reviews, it appears the ice machine has been broken for at least a year. Left before ordering. Do not feel I can trust a place that has no water available for free to not cut corners on the quality of their fish.
Atmosphere: 1
Food: 1
Service: 1
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