Food when received was cold, not very hot at all. Sorry. I've been here before and it was good, maybe just a bad day.
Atmosphere: 5
Food: 3
Service: 4
tina tank
The service it sucks wrong food when you order and slow and slow they need train
Atmosphere: 1
Food: 1
Service: 1
Kaitlyn Ferris
I went through the drive-thru one morning for breakfast, and unfortunately, my experience was disappointing. When I asked for a moment to decide on my order, the woman taking orders seemed impatient and responded with a sarcastic tone, quickly listing menu items in a way that felt dismissive.
When I placed my order, I requested the sausage and egg, and bacon and egg biscuits, but due to a miscommunication, I received croissants instead. Before I even pulled up to the window, I noticed her roll her eyes and clearly show frustration about having to serve me. When I calmly explained the mix-up, she argued that I hadn’t asked for biscuits and handled the situation unprofessionally.
I understand working in fast food can be stressful, but there's still a basic standard of professionalism and courtesy that customers should be met with. When I politely addressed her attitude, she denied being rude and continued to act disrespectfully. Rather than escalate the situation, I told her I’d just take the sandwiches as they were and wished her a better day.
I sincerely hope that in the future she’s able to approach interactions with a bit more kindness and patience, as those qualities go a long way—not just in the workplace, but in life.
Atmosphere: 1
Food: 1
Service: 1
Michelle Simmons
Nasty. Always dirty and smelly
Aaron Martinez
Stopped by tonight to pick up a mobile order I placed and just wanted to say the service was superb. I had two customized whoppers as well as a double whopper on my order and all were made exactly as we ordered. The fries were fresh and as my wife said, CRISPY. The night time manager is always friendly and was in good spirits. She had everyone smiling and laughing, her customer service is awesome! I never have a problem when I come to this Burger King!
Atmosphere: 5
Food: 5
Service: 5
Greg England
I had stopped eating a Burger King for over the past 4 years because the food was horrible and the atmosphere wasn't clean no mattet where i decidedto try it. Since Tuesday I have moved here to Roanoke County and I thought I would give the BK here on Melrose Ave a shot. From the start I want to say that the employee Kyle was a absolute professional, well mannered, n polite young man. I asked if I could have hot fresh onion rings and he served them right into the fryer. Explained some of the new items and thier taste to me which I bought into with the Strawberry Lemonade and Fiery Mozzarella Sticks. Kyle sir, you were not wrong, thank you. Then there was an employee named Tyreik who handed my food and made sure I didn't need any extra sauces and was also very polite and kind. I picked up that bag and walked out not realizing I still had my onion rings to wait on 🤷 I get home and realized I had for gotten them so I drove back down and as soon as I walked in Tyreik said you forgot some items and got them out of heater and handed to me. With my experience I've had to fight or just walk away when something was missed from orders in past. Now in this case and it was so very welcomed. The cooks deserve very high praise as well because this truly was the best food overall I've ate at a BK in 47 years. This will be our family BK from here out. I hope the owner truly realizes that it's not because he owns a well known franchise that I've made this review or even ate at a BK because I haven't in over 4 years. It's strictly and only because it's his employees that his management team has hired to represent him and his business. So plz I pray that these employees get the recognition that's so deserved. Thank and God bless.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Hamburger, Cheeseburger, Double Whopper, Flame Grilled Beef, Whopper Patty, Lettuce and Tomato, BK Chicken Fries, Bacon Melt or Whatever U Want to Call It, Whopper Meal
Dee
I never have this problem with other managers or staff. Food is always hot and the atmosphere is friendly, especially at night time. However, every time I’ve come in recently, there has been a manager working with a nasty attitude. Every time, even if she doesn’t serve me. I believe her name is Alissa or Alasia, she’s one of the day managers. I came in last week and when I went to have my order taken, she was nasty with me. I asked her why she always had that attitude towards me and she walked away from the register, and wouldn’t take my order. I didn’t wait either, I have never been so disheartened as a customer. We don’t know each other at all, so I’m not sure if it’s just the shift she works or her personal life, but someone needs to address it.
Atmosphere: 4
Food: 4
Service: 1
Clayton Watson
U wait 45 minutes for them to still mess up your order
Great service your employee Larry had a good spirit great attitude and he deserved a raise great customer service
Service: 5
Felecia Farley
Always good food friendly service ... very great deal like 2 for 5.00 or 6.00 or 3 for 7.00 deals
Atmosphere: 4
Food: 5
Service: 5
Tyler Troutt
The food is way too greasy to eat. I've been there for breakfast multiple times, and everything is just so greasy and taste not that great
Atmosphere: 1
Food: 1
Service: 4
Kevin Combs
The chicken fries I got were cold and old and had been over cooked
Atmosphere: 4
Food: 3
Service: 4
Ernesto Muse
Friendly staff seem overwhelmed/understaffed. Food is good, but takes quite a while to receive. Same gentleman working both the pay, and the food pickup windows.
Food when received was cold, not very hot at all. Sorry.
I've been here before and it was good, maybe just a bad day.
Atmosphere: 5
Food: 3
Service: 4
The service it sucks wrong food when you order and slow and slow they need train
Atmosphere: 1
Food: 1
Service: 1
I went through the drive-thru one morning for breakfast, and unfortunately, my experience was disappointing. When I asked for a moment to decide on my order, the woman taking orders seemed impatient and responded with a sarcastic tone, quickly listing menu items in a way that felt dismissive.
When I placed my order, I requested the sausage and egg, and bacon and egg biscuits, but due to a miscommunication, I received croissants instead. Before I even pulled up to the window, I noticed her roll her eyes and clearly show frustration about having to serve me. When I calmly explained the mix-up, she argued that I hadn’t asked for biscuits and handled the situation unprofessionally.
I understand working in fast food can be stressful, but there's still a basic standard of professionalism and courtesy that customers should be met with. When I politely addressed her attitude, she denied being rude and continued to act disrespectfully. Rather than escalate the situation, I told her I’d just take the sandwiches as they were and wished her a better day.
I sincerely hope that in the future she’s able to approach interactions with a bit more kindness and patience, as those qualities go a long way—not just in the workplace, but in life.
Atmosphere: 1
Food: 1
Service: 1
Nasty. Always dirty and smelly
Stopped by tonight to pick up a mobile order I placed and just wanted to say the service was superb. I had two customized whoppers as well as a double whopper on my order and all were made exactly as we ordered. The fries were fresh and as my wife said, CRISPY. The night time manager is always friendly and was in good spirits. She had everyone smiling and laughing, her customer service is awesome! I never have a problem when I come to this Burger King!
Atmosphere: 5
Food: 5
Service: 5
I had stopped eating a Burger King for over the past 4 years because the food was horrible and the atmosphere wasn't clean no mattet where i decidedto try it. Since Tuesday I have moved here to Roanoke County and I thought I would give the BK here on Melrose Ave a shot. From the start I want to say that the employee Kyle was a absolute professional, well mannered, n polite young man. I asked if I could have hot fresh onion rings and he served them right into the fryer. Explained some of the new items and thier taste to me which I bought into with the Strawberry Lemonade and Fiery Mozzarella Sticks. Kyle sir, you were not wrong, thank you. Then there was an employee named Tyreik who handed my food and made sure I didn't need any extra sauces and was also very polite and kind. I picked up that bag and walked out not realizing I still had my onion rings to wait on 🤷 I get home and realized I had for gotten them so I drove back down and as soon as I walked in Tyreik said you forgot some items and got them out of heater and handed to me. With my experience I've had to fight or just walk away when something was missed from orders in past. Now in this case and it was so very welcomed. The cooks deserve very high praise as well because this truly was the best food overall I've ate at a BK in 47 years. This will be our family BK from here out. I hope the owner truly realizes that it's not because he owns a well known franchise that I've made this review or even ate at a BK because I haven't in over 4 years. It's strictly and only because it's his employees that his management team has hired to represent him and his business. So plz I pray that these employees get the recognition that's so deserved. Thank and God bless.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Hamburger, Cheeseburger, Double Whopper, Flame Grilled Beef, Whopper Patty, Lettuce and Tomato, BK Chicken Fries, Bacon Melt or Whatever U Want to Call It, Whopper Meal
I never have this problem with other managers or staff. Food is always hot and the atmosphere is friendly, especially at night time. However, every time I’ve come in recently, there has been a manager working with a nasty attitude. Every time, even if she doesn’t serve me. I believe her name is Alissa or Alasia, she’s one of the day managers. I came in last week and when I went to have my order taken, she was nasty with me. I asked her why she always had that attitude towards me and she walked away from the register, and wouldn’t take my order. I didn’t wait either, I have never been so disheartened as a customer. We don’t know each other at all, so I’m not sure if it’s just the shift she works or her personal life, but someone needs to address it.
Atmosphere: 4
Food: 4
Service: 1
U wait 45 minutes for them to still mess up your order
Atmosphere: 1
Food: 3
Service: 1
Rude and refused service
Atmosphere: 1
Food: 1
Service: 1
Waited for long time
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
Great service your employee Larry had a good spirit great attitude and he deserved a raise great customer service
Service: 5
Always good food friendly service ... very great deal like 2 for 5.00 or 6.00 or 3 for 7.00 deals
Atmosphere: 4
Food: 5
Service: 5
The food is way too greasy to eat. I've been there for breakfast multiple times, and everything is just so greasy and taste not that great
Atmosphere: 1
Food: 1
Service: 4
The chicken fries I got were cold and old and had been over cooked
Atmosphere: 4
Food: 3
Service: 4
Friendly staff seem overwhelmed/understaffed. Food is good, but takes quite a while to receive. Same gentleman working both the pay, and the food pickup windows.
Atmosphere: 2
Food: 3
Service: 2
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