Chick-fil-A
4802 Valley View Blvd NW, Roanoke
(540) 362-9064
Recent Reviews
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I ordered an 8 piece nuggets meal, but when I took my food downstairs to some tables to eat (was way crowded and nowhere to eat inside Chick-fil-A), I only had 6 and 1/2 nuggets! I had to go all the way back upstairs and fight the crowd to get back to the counter. Now I have to say, the manager was on it when I told her. She went straight to the back to tell and show whomever what was inside the box. She then came back out and gave me a bag and said she put a 12 piece in there along with a cookie. I have to say I was pleased by that. I didn't think that would've happened, but she was very nice and remedied the problem. I can say thank you for that. I'm just not used to Chick-fil-A shorting the nuggets in the box, but I'm glad it was fixed.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Chick-Fil-A Waffle Potato Fries
Showed up to pick up a mobile order, and was immediately cut off by a Jeep yelling expletives out of their window while the employees just watched. Showed up to the employee in the drive thru and let them know I had placed a mobile order, they proceeded to tell me that they had given my order to someone else. The manager came to sort out the situation and made me sit in the drive thru while I pulled up the transaction on the app, and then still wanted me to pay for the food a second time, so I just left.
Atmosphere: 2
Food: 5
Service: 1
Good food but crowded small space. Plenty of seats outside in mall
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Everything was delicious, and the staff was friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick Fil, Market Salad, Chick-Fil-A Waffle Potato Fries, Grilled Chicken Sandwich Meal, Chick-Fil-A Chicken Sandwich, Chick-Fil-A Deluxe Sandwich
Perfect.
Atmosphere: 5
Food: 5
Service: 5
Dietary restrictions: Less salt
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Grilled Chicken Club Sandwich, Grilled Chicken Sandwich
Better fast food chicken options in my opinion.
Atmosphere: 2
Food: 2
Service: 2
This is now the third time I literally ordered only a plain chick fil a sandwich And again received The wrong item being something spicy bacon with spicy cheese slice on it and chicken was really spicy! Again SIMPLE but still they can't fix this???? And starting to be a complete waste of not only my gas money but my time worth the trouble of getting home and being disappointed again!!
Atmosphere: 4
Food: 1
Service: 1
Good but prices are out of control, I could go to a sit down restaurant
Atmosphere: 3
Food: 5
Service: 4
Love it
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They forgot to put my pickles on my original chicken sandwich. Everything else was ok..
Yumm chicken as always
Nothing more but inefficient. Typically Chick-fil-A stores are well known for their above and beyond service, friendly atmosphere, good quality food, and professionalism. This store in specific fails to meet some of these expectations. As a person who works for a third-party delivery company, this store is one of the worst places to be. The wait time to receive your order is ridiculous. The only thing this store is consistent with is being consistent at having incredibly delayed service. The management at this store needs to improve the efficiency, productivity, and performance of the staff, because there’s no reason why I’ve had to continuously wait 15+ and 20+ minutes to receive my order on multiple occasions.
Atmosphere: 2
Food: 4
Service: 1
Great food just a little pricey.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spicy Chicken Sandwich
My bread always falls apart when I eat at this location. Other than that it's perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
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