Restaurant was not clean and every single table was dirty.
Atmosphere: 1
Food: 4
Service: 3
Jason Ramsey
I ordered a salad not a bowl. It had no lettuce just a little bit of spinach. This is like the 3rd time this has happened.
Food: 1
Service: 3
Dakota Hays
Food is great, always hits the spot.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Bowl
Drew M
I never get double chicken when I order on the app, and pay for double chicken.
JT Last
Went to dinner here on a Saturday evening and dined in. The food tasted as expected, and the employee making our meal gave extremely generous portions. Will be returning again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
Jessica Fortin
Parking lot is typically very busy and so is this business. I typically order online and pick it up and I've always had to wait 10 or 15 minutes or more for my food at the towers location. I started ordering at the Tanglewood location no wait and can use the drive through never have to get out.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Salad, Bowl
Danielle Reid
When I got to the location there was only two other customers in the store, someone in line ordering in front of me and one sitting down eating. I was rudely greeted with "what do you want" and I proceeded to say a burrito bowl to go, with white rice and no beans, before I could say "with veggies please" she cut me off and said "what meat", when I repeated myself she proceeded to roll her eyes at me before putting the veggies on and then a VERY small portion of meat on my bowl, the man in line in front of me got the same meat and got a much larger portion. I proceeded down the line with pico, a little green salsa (she proceeded to do 2 scoops in the center of the bowl - not spread out at all), corn, a little sour cream (she proceeded to do a heaping scoop also in the center of the bowl), and cheese. At the end I asked for a side of chips and guacamole, another worker rudely looked up at me and stated "is this it?" and questioned the size of chips that I asked for - asking if I wanted a child or adult size. When I got home the entire bowl was cold, I was able to pull out about 4 pieces of meat and the bowl was overflowing from the foil with sour cream and on the inside of the bag. Terrible customer service, will not be returning to this location.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Bowl
Renee Boyjisky
When u say "extra," they act like they do not hear u and don't want to put extra topping on your order, Lol. Seems that way at every chipotle. I'm not sure if they don't want to go to the back for refills or what. Other than their poor listening skills, everything is great!
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Bowl
Imani Buchanan
Had a good meal here, food was great, however most of the tables had not been cleaned off from previous guests. Besides that the staff was awesome, no other complaints.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bowl
Stephanie Moss
Food was delicious and the staff was friendly!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Large Chips & Large Guacamole, Bowl, Burrito
Always hot and fresh. Always get more than I can eat. And it's at a fair price.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chips, Burrito Bowl
Jesse Reckley
Second time an item(multiple items) were missing or wrong with the order.
Atmosphere: 1
Food: 1
Service: 1
Chicken Dumplins
Just bc I want to make sure the chips were included with my order doesn't mean I'm trying to steal anything. If you guys hadn't messed up my order in the past, I wouldn't have to confirm my pick up order.
Food: 4
Service: 2
Recommended dishes: Chips, Burrito Bowl
Beregond
Been living in Roanoke my whole life, 25 years. Today I was told that a chicken burrito with guac added is somehow $14.07. And this time (B)oe (J)iden wasn't specifically to blame. Been going to this location since it was built. I jog by it on a regular basis. The staff have NEVER before "B.S.ed" me at this location like they did today.
Atmosphere: 4
Food: 4
Service: 1
Trinity Motley
Placed an online order for a double steak bowl and a veggie bowl. After we were already on the road we discovered they were both veggie bowls although we paid for double steak. Tried calling the store but didn’t get a response.
Restaurant was not clean and every single table was dirty.
Atmosphere: 1
Food: 4
Service: 3
I ordered a salad not a bowl. It had no lettuce just a little bit of spinach. This is like the 3rd time this has happened.
Food: 1
Service: 3
Food is great, always hits the spot.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Bowl
I never get double chicken when I order on the app, and pay for double chicken.
Went to dinner here on a Saturday evening and dined in. The food tasted as expected, and the employee making our meal gave extremely generous portions. Will be returning again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
Parking lot is typically very busy and so is this business. I typically order online and pick it up and I've always had to wait 10 or 15 minutes or more for my food at the towers location. I started ordering at the Tanglewood location no wait and can use the drive through never have to get out.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Salad, Bowl
When I got to the location there was only two other customers in the store, someone in line ordering in front of me and one sitting down eating. I was rudely greeted with "what do you want" and I proceeded to say a burrito bowl to go, with white rice and no beans, before I could say "with veggies please" she cut me off and said "what meat", when I repeated myself she proceeded to roll her eyes at me before putting the veggies on and then a VERY small portion of meat on my bowl, the man in line in front of me got the same meat and got a much larger portion. I proceeded down the line with pico, a little green salsa (she proceeded to do 2 scoops in the center of the bowl - not spread out at all), corn, a little sour cream (she proceeded to do a heaping scoop also in the center of the bowl), and cheese. At the end I asked for a side of chips and guacamole, another worker rudely looked up at me and stated "is this it?" and questioned the size of chips that I asked for - asking if I wanted a child or adult size. When I got home the entire bowl was cold, I was able to pull out about 4 pieces of meat and the bowl was overflowing from the foil with sour cream and on the inside of the bag. Terrible customer service, will not be returning to this location.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Bowl
When u say "extra," they act like they do not hear u and don't want to put extra topping on your order, Lol. Seems that way at every chipotle. I'm not sure if they don't want to go to the back for refills or what. Other than their poor listening skills, everything is great!
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Bowl
Had a good meal here, food was great, however most of the tables had not been cleaned off from previous guests. Besides that the staff was awesome, no other complaints.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bowl
Food was delicious and the staff was friendly!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Large Chips & Large Guacamole, Bowl, Burrito
Restaurantji Recommends
Always hot and fresh. Always get more than I can eat. And it's at a fair price.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chips, Burrito Bowl
Second time an item(multiple items) were missing or wrong with the order.
Atmosphere: 1
Food: 1
Service: 1
Just bc I want to make sure the chips were included with my order doesn't mean I'm trying to steal anything. If you guys hadn't messed up my order in the past, I wouldn't have to confirm my pick up order.
Food: 4
Service: 2
Recommended dishes: Chips, Burrito Bowl
Been living in Roanoke my whole life, 25 years. Today I was told that a chicken burrito with guac added is somehow $14.07. And this time (B)oe (J)iden wasn't specifically to blame. Been going to this location since it was built. I jog by it on a regular basis. The staff have NEVER before "B.S.ed" me at this location like they did today.
Atmosphere: 4
Food: 4
Service: 1
Placed an online order for a double steak bowl and a veggie bowl. After we were already on the road we discovered they were both veggie bowls although we paid for double steak. Tried calling the store but didn’t get a response.