Domino's Pizza
2161 Bennington St SE, Roanoke
(540) 595-0675
Recent Reviews
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don’t recommend this place, the food i’ve been given hasn’t been cooked all the way, and the employees are extremely rude. the one manager gave me a huge attitude and she was very rude, the other employees are MIA on their phones or smoking while there are people waiting for their carry outs or to place an order. if i could give 0 stars i would, definitely don’t go here.. pick a different dominos! 🤢
Atmosphere: 1
Food: 1
Service: 1
After being on hold from 11pm to 1125pm...I arrive at the store to notice the employees outside talking and rushing to get inside. When asked about not answering the call, was told the only phone that worked was in the back and cant take orders. This was the 3rd and final straw, should've wrote em off after trying to serve me a sandwich that fell into their catch bin located on the floor. Really wish there was a 0 stars.
Always quick and as requested. Store employees and delivery employees always polite and efficient. Occasionally the delivery guys get a little turned around.
Atmosphere: 3
Food: 5
Service: 5
Absolutely rude, and I waited an hour to get my delivery just for it to be wrong. Then I try calling to explain and they put me on hold for half and hour
Food: 1
Service: 1
If you want to wait an hour plus for your food, order from this location!!
Service: 1
I’ve eaten a lot of pizza and gotten pizza delivered from a lot of different pizza places -the GM here is amazing and she runs one of the best dominoes I’ve ever been in! Thank you for the stellar service
Atmosphere: 5
Food: 4
Service: 5
I order from this store often and it’s always fresh and ready. Staff is always friendly and greets customers when they enter the store.
Food: 5
Service: 5
My order has been quality checked for about an hour after it came out of the oven. Called the store repeatedly and was on hold listening to their advert. Pizza hasn’t even made it to me and I can’t get ahold of anyone. I want to cancel my order and can’t. Also I’d like to add we’re in the er for my nephew who has a fractured pelvis and he’s possibly having surgery in the morning and if he’s going to eat it has to be before midnight. Pizza is all he wanted and I’m trying make that possible for him
Today is the second time I’ve ordered pizza from this location and it’s been OVER an HOUR since it was said “quality Check” in progress and still no pizza. DO NOT ORDER FROM THIS LOCATION. YOU WILL NOT GET YOUR PIZZA. when you call to ask what’s going on they just cancel it like they don’t care
If I could give it 0 I would this is the worst Dominoes I have ever experienced. I tried to call and was on the phone for over an hour so I decided to drive there while still on hold. Went inside and the girl was rude I saw when she took order out but I wasn't sure it was mine. So finally after leaving it sitting there for a few minutes she decided to give it to me. Even though she knew I already paid as soon as I came in mind I was still on hold. So I got my food needless to say it was burnt it was supposed to be delivery but I guess tracker wasn't working. Even after I got home the tracker said checking. Shut this Dominoes down!! It's giving a bad name. I took pictures to bad I can't post them
Restaurantji Recommends
Didn't put my garlic sauces in my order then refuse to answer phone 2 young girls working and when someone answered they hung up w/o saying anything been on phone over 30 min i will drive an extra mile to get quality service
A place where the Customer is always wrong apparently
Order 4 pizzas last week.. they didnt put any sauce on.. so paid $100 for cheese bread, sent in the complaint.. ingot a free $8 medium pizza. This week order $100 of pizza again, 2hrs went by no delivery.. drove to the store and was told they had not delivery drivers for the night.. then I have on video, the other one working yelling at me they don't make the delivery orders until they have a driver.. well the other guy said you don't have any drivers tonight.. so never getting my food or told hey we have this going on, you'll need to come pick it up
I placed an order at 6:22pm with a 33 minute estimated delivery time. At 6:43pm, the tablets updated letting me know they were inspecting my pizza which is the last stage before delivery. By 7pm when no pizza had arrived and the tracker was still stuck at 6:43pm, I called Domino's store #8495. No one answered after a twenty minute hold. It is now 7:22pm. I then called another local Domino's and she explained that they're probably busy due to the current specials. No excuses. Then I read a recent review which said they waited an hour and a half for their delivery as well because the location only had one person making pizzas. I guess that explains why no one bothered to answer the call. Finally, the tracker updated at 7:29pm stating my driver is on the way. She arrived at 7:40pm. She didn't apologize for the wait nor did the store to make amends with anything free. After waiting that long, I would've at LEAST thrown in a soda in hopes to restore faith in shopping at that location again. Of course, I will never spend money at store #8495. And honestly, since each location is overwhelmed because of the ongoing, continual specials, I'll take my HARD EARNED MONEY to Pizza Hut or Papa John's with similar specials. In case you haven't noticed, you're not the only one with decent pizza at a decent price.
It took an hour and a half to be delivered. I don’t think they started making my order for 45 minutes. When I received my food, it was barely warm. Tonight was my last night ordering from this Dominos.
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