NEVER go to DD bc quality has plummeted over the years. But, I wanted to take munchkins to work today for a friend’s last day so I stopped on my way to work this morning. Waited in the drive thru for 15 minutes. Ordered 100 munchkins and it was 31.00!!!!! I requested assorted, and when I got to work, there were 3 kinds-glazed, blueberry, and chocolate. No powdered, no cake, and no cinnamon. And they are terrible. They taste nothing like they did when I was a kid. I am guessing frozen and/or cheap ingredients???? Very disappointed!!!!!!
Nicole Skidmore
I have came here multiple times and ordered avocado toast with bacon. Most of the time I get it with no bacon on it and today I received both pieces not toast nor did they have any bacon on them. Knowing this I guess I will be checking my order before I pull away from now on at this location. I have never had this issue anywhere else but since it happens almost every time I come to this location. As well when I pulled up to the window no one acknowledged I was there, I could hear them laughing so I know they were close, and at one point looked inside and someone was just staring at me while holding her cell phone.
Atmosphere: 2
Food: 2
Service: 3
A S
Honestly, it was one of the worst experiences I've ever had at a Dunkin. The employees didn't even acknowledge me. They saw me and laughed as if there was a joke I wasn't in on. As I went through the drive-thru I sat there for about 15 minutes not realizing the location was closed at 4:30PM it didn't have any sign on the drive-thru saying that they were closed or any visible hours of operation l. The employees were sitting in the back smoking cigarettes didn't wave me away didn't educate me that the drive-thru was closed there was an individual vehicle sitting in front in the drive through blocking the path to exit near the back door talking in conversating with the staff out back smoking. As a business owner and operator myself, this is extremely discouraging. #America runs FROM Dunkin. Do better, please.
Atmosphere: 1
Food: 1
Service: 1
Leigh Beard
I’ll stick with the Brandon ave location.
Atmosphere: 1
Service: 1
Janice Hayes
Great iced coffees
Atmosphere: 4
Food: 4
Service: 4
Mike M.
They always close early
Amanda Diaz
I go out of my way to go to a certain Dunkin. They never mess up my order and always are so sweet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Bacon Egg and Cheese
Allison Garcia
Worst customer service in years. Manager is even as bad as some of the employees with their customer service. If you need help good luck at this location. Thanks Laura.
Atmosphere: 1
Food: 1
Service: 1
VAxTheBoogeyMan Danny ferris
No number for dunking donuts is ridiculous 😒 how can you be a business and not have a way to contact smh . Get it together dunkin smh
Michael Kreider
Amazing service. Placed an order through the drive thru around 1 pm. The young man at the windows had such a positive attitude and very polite. Great experience.
My cashier, Brianna, was super polite. She didn't mind helping us determine if food allergies were in any of the order, she was polite, well spoken, and professional. Our food and drinks came to us just as we ordered and quicker than i expected. Perfect job! Definitely want to come back!
Atmosphere: 5
Food: 5
Service: 5
Jade Lewis
Please update your hours. Pulled up to the drive thru at 5:57pm and were closed. Online hours says open until 7pm.
Mistie Montgomery
Need to update your times you close If you pull up around 540 to 545 pm they will tell you they don't have any coffee They already started cleaning up to close ( they dump everything out early due to closing at 6 )
Atmosphere: 5
Food: 5
Service: 2
Michelle Woodcock
I placed an order online through the app, but when my husband arrived at the store, he was informed that there was no record of my order. To support our claim, I sent him a picture of the order confirmation, yet the staff maintained that they had never received it. Consequently, my husband proceeded to purchase the items again, and we have not received a refund for the initial order.
Additionally, I have encountered difficulties contacting the store, as the phone number appears to be disconnected. I have reached out via email, but have not received a satisfactory response. Attempts to call the customer service number listed in the app also yielded no assistance, despite it being during business hours.
I have experienced several issues at this location, and I have attached a screenshot of the order confirmation for your reference. I would appreciate any guidance or support in resolving this matter. Thank you. I wish I could give a negative 5 stars!!
Recommended dishes: Doughnut
Dalton
Closes an hour early all the time, ridiculous. Won't be back
NEVER go to DD bc quality has plummeted over the years. But, I wanted to take munchkins to work today for a friend’s last day so I stopped on my way to work this morning. Waited in the drive thru for 15 minutes. Ordered 100 munchkins and it was 31.00!!!!! I requested assorted, and when I got to work, there were 3 kinds-glazed, blueberry, and chocolate. No powdered, no cake, and no cinnamon. And they are terrible. They taste nothing like they did when I was a kid. I am guessing frozen and/or cheap ingredients???? Very disappointed!!!!!!
I have came here multiple times and ordered avocado toast with bacon. Most of the time I get it with no bacon on it and today I received both pieces not toast nor did they have any bacon on them. Knowing this I guess I will be checking my order before I pull away from now on at this location. I have never had this issue anywhere else but since it happens almost every time I come to this location. As well when I pulled up to the window no one acknowledged I was there, I could hear them laughing so I know they were close, and at one point looked inside and someone was just staring at me while holding her cell phone.
Atmosphere: 2
Food: 2
Service: 3
Honestly, it was one of the worst experiences I've ever had at a Dunkin. The employees didn't even acknowledge me. They saw me and laughed as if there was a joke I wasn't in on. As I went through the drive-thru I sat there for about 15 minutes not realizing the location was closed at 4:30PM it didn't have any sign on the drive-thru saying that they were closed or any visible hours of operation l. The employees were sitting in the back smoking cigarettes didn't wave me away didn't educate me that the drive-thru was closed there was an individual vehicle sitting in front in the drive through blocking the path to exit near the back door talking in conversating with the staff out back smoking. As a business owner and operator myself, this is extremely discouraging. #America runs FROM Dunkin. Do better, please.
Atmosphere: 1
Food: 1
Service: 1
I’ll stick with the Brandon ave location.
Atmosphere: 1
Service: 1
Great iced coffees
Atmosphere: 4
Food: 4
Service: 4
They always close early
I go out of my way to go to a certain Dunkin. They never mess up my order and always are so sweet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Bacon Egg and Cheese
Worst customer service in years. Manager is even as bad as some of the employees with their customer service. If you need help good luck at this location. Thanks Laura.
Atmosphere: 1
Food: 1
Service: 1
No number for dunking donuts is ridiculous 😒 how can you be a business and not have a way to contact smh . Get it together dunkin smh
Amazing service. Placed an order through the drive thru around 1 pm. The young man at the windows had such a positive attitude and very polite. Great experience.
Restaurantji Recommends
My cashier, Brianna, was super polite. She didn't mind helping us determine if food allergies were in any of the order, she was polite, well spoken, and professional. Our food and drinks came to us just as we ordered and quicker than i expected. Perfect job! Definitely want to come back!
Atmosphere: 5
Food: 5
Service: 5
Please update your hours. Pulled up to the drive thru at 5:57pm and were closed. Online hours says open until 7pm.
Need to update your times you close
If you pull up around 540 to 545 pm they will tell you they don't have any coffee
They already started cleaning up to close
( they dump everything out early due to closing at 6 )
Atmosphere: 5
Food: 5
Service: 2
I placed an order online through the app, but when my husband arrived at the store, he was informed that there was no record of my order. To support our claim, I sent him a picture of the order confirmation, yet the staff maintained that they had never received it. Consequently, my husband proceeded to purchase the items again, and we have not received a refund for the initial order.
Additionally, I have encountered difficulties contacting the store, as the phone number appears to be disconnected. I have reached out via email, but have not received a satisfactory response. Attempts to call the customer service number listed in the app also yielded no assistance, despite it being during business hours.
I have experienced several issues at this location, and I have attached a screenshot of the order confirmation for your reference. I would appreciate any guidance or support in resolving this matter. Thank you. I wish I could give a negative 5 stars!!
Recommended dishes: Doughnut
Closes an hour early all the time, ridiculous. Won't be back
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