Firehouse Subs Towers Mall
2019 Colonial Ave SW, Roanoke
(540) 345-3131
Recent Reviews
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Subs are fresh and delicious. The people are wonderful. Orders are right and the place is clean and well stocked…
Atmosphere: 5
Food: 5
Service: 5
Walk in a costumer drop his drink on the floor and cover it with napkins and left. No employee clean it up. Order 2 subs but cashier didn't speak English. Both subs was so soggy they fell apart and smelled way to vinegary. Didn't eat half of it. A total waste of money. Been to other fire subs no problem. Not this place
Atmosphere: 2
Food: 1
Service: 2
Beware, this Firehouse Subs at Towers Mall is having issues receiving third party delivery services like Uber Eats. I placed an order and after a long period the driver told me that firehouse didn't receive my Uber eats order, nor would they place it
Atmosphere: 2
Food: 2
Service: 2
The worst submarines I've ever had will never be back to fire. Our house have eaten an awful lot of them in the past, but now they're mushy. You can't find the bacon. Turkey and ham tastes sick. Sickeningly sweet. As far as onions I had one onion ring like a single onion ring. I have a photograph of the pickle that I received which was literally smaller than my little finger. I have photographs That is all so sad
Atmosphere: 2
Food: 1
Service: 4
Friendly staff and food was fresh and very good.
Atmosphere: 5
Food: 5
Service: 5
I love this Firehouse subs at Towers ! I usually visit at least once a month . The employees they’re so friendly and kind ! I love their Hook and ladder sub . All of their subs are great . I recently had the opportunity to visit with my son and he said the hook and ladder was “very delicious “
Atmosphere: 5
Food: 5
Service: 5
Update: I got sick from the chicken and dumplings soup and was told I would be contacted for resolution. Was not contacted.
The New York Steamer is my favorite sandwich. It comes with corned beef and pastrami. Make sure you review all of the toppings because I don't think you would want it as baseload in my app is with mustard, mayo, and Italian dressing?
I had a problem with the rewards app the first time back in March. The staff were not very helpful and some of them feigned like they did not speak English.
The hot sauce bar is interesting. It is self serve and is a little messy from patrons unfortunately every time I have been (about 4 times).
Other than that, the sandwiches are good. They sometimes run specials on a limited number of their sandwiches in the app, but not very often.
Atmosphere: 3
Food: 3
Service: 2
Language barrier , I Can't understand the cashier . I Just let it go and eat my wrong order and move one
Atmosphere: 1
Food: 1
Service: 1
My order is always right, always fresh and always ready when they say it will be!
Atmosphere: 5
Food: 5
Service: 5
Fast and very good food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The tables were not cleaned from previous diners, I had to clean a table myself to dine in. The food tasted good but the size of the sandwich was ridiculously small, the soup was about 6 teaspoonfuls, and the ice tea was so watered down it was tasteless. It costs $21 and I left hungry! There are other places to eat that serve a decent size lunch for less money. I will not be eating at a Firehouse again.
Atmosphere: 1
Food: 2
Service: 1
Food was great & ready when arrived
Atmosphere: 5
Food: 5
Service: 5
Had firehouse subs few times they have poor communication and almost as bad as mcdonalds on messed up orders. Went in today and they were quite rude.
Always great subs. Staff is friendly. Restaurant is clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook & Ladder
Very nice service with a good staff
Thanks !
Clean restaurant
Delicious food
Atmosphere: 5
Food: 5
Service: 5
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