IHOP in Roanoke

“Really impressed with everyone working with such a Sunday crowd! Everyone was busy and attentive to every customer. Food was quick and good! Tichelle was our waitress and she was so sweet and was working all her tables like they were family. ❤️ we’ve never been here before and glad we came today!“

“Today’s visit was NOT great, because of our waitress’ attitude. Maybe she was having a bad day, because I’m pretty sure we had her before. Today it seemed like a cold shoulder from the beginning when we just asked for water to drink. No friendliness. Brought our water and food with no concern about what we might need or want. The waffles did not look anything like the picture & had missing portions when formed in the waffle iron we guess, unripened strawberries and no ask or offer of additional flavored syrups. She brought the 2nd order of waffles out slid them on the table and turned right away to go. I then began looking around for any waitress of which I could catch the attention. No luck. Finally our waitress was coming out to get another family’s order and I caught her attention to ask about flavored syrup and she said okay she’d bring me some, but then went to get this family’s order first as my pancakes got colder. I got up and went to another waitress to see if she could just grab me a bottle of syrup and she said she would after putting an order in the computer. Then our waitress got upset because I didn’t wait on her and she brought my syrup after making some out loud remarks about me as a customer. The syrup she brought was like water which seemed to be watered down. My waffles were now cold & my wife and I were ready to leave. She brought us our bill and annoying asked if their was anything else she could do for us. I asked for a to-go box and then she proceeded to check us out at the register. I usually tip my waitress (who put forth a effort) very well, but NOT today. My wife was even more put out by her attitude and my wife worked in customer service at a restaurant for several years. She was shocked by this lady’s customer service attitude. My previous experience awhile back: “This is a pretty good IHOP. Good food and descent price. Pretty clean, not too busy, but not dead either.”

Vegetarian options: Yes

Parking: Good

Kid-friendliness: Yes

Wheelchair accessibility: Yes“