Hardly any human run registers and zero help in self checkout. Dont know why they have employees when they expect the customers to do every function. Floral department cant even ring people up, how stupid is that. First and last time coming to this one. Get some real registers greedy owners
Nicole Lynch
Mandy at the Florist Center is amazing!!!! She not only fit me and my date in last minute for a corsage and bouttinere, but also customized them in order to fit the colors of our outfits. On top of all this, her customer service was through the roof and she was the sweetest worker in the building❤️10/10
Robert Hardin
Great variety friendly staff. Seems they've had a major reset lots of stuff moved. You may have to do some "shopping" to find what you want.
L Jones
What happened to the phone number ya call when picking up groceries. ??? Not everyone has a smart phone. Just DUMB!!!
Melvin Richardson
This is one of the best Kroger's in Roanoke, great produce and customer service.
Simone Summers
Today I was racially profiled and harassed. While doing a large instacart order I had a woman named Sandy come and violate my space. she also took it upon herself to touch my personal belongings. Sandy was very condescending and disrespectful. Alongside that I also explained to Sandy while she was violating my personal space of she felt as if I was a thief she was welcomed to watch me check out from a distance. She ignored me and continued to handle my personal items and not distance herself. I have tried to contact corporate and the store with nothing being handled. She made my shopping experience degrading and embarrassing. I am extremely discouraged from shopping with Kroger.
Rob
Clean store, well laid out. The problem I have is that they label different things as "Buy 3", and it means you have to buy 3 of that one item. When you "Buy 5", you can buy any 5 items on that list of multiple items. Shouldn't the same rules apply??? They don't! I put all the items back that were "Buy 3" because they each had to be purchased in multiples of 3, even though it says "mix and match"!!!
Drew Normand
Always wonderful customer service
Robert Dixon
This is one of my main grocery stores. Usually well stocked with competitive prices; you can find the weekly specials very good but soda wars between the rivals produce occasional bargains.
Jason Lankford
This location is chronically understocked. Shelves are often empty. The selection is not the greatest either, you're not going to find much of a variety of ethnic foods for example.The prices may be good but I'd spend an extra few dollars for better variety.Update: at this point it seems it's well known that Kroger leaves a lot to be desired after hearing the same sentiment from others.Word has it there's a Publix coming though!
I always shop here and that’s not the issue. My daughter’s class (local to this store), is building an igloo as a 1st grade project out of recycled gallon jugs. I asked if this store would let me come pick up the gallons they pour out once expired so I can donate them to our school, and the manager told me, “no, I don’t have time for that. We just dump them out and throw them away”. What a terrible response to helping out your local 1st graders with their big school project. I live across the street and could’ve easily picked all of them up any time, any day. One more reason to shop at the new Publix being built down the street!
Crystal Garst
Kroger needs to remember they need the customers or they can't stay in business. I only use them in emergencies.
Sarah Godoy
I like the lay out, they keep it clean, the staff are friendly and I see a lot of good team work between the staff and leadership. They're always very kind and patient with me at self checkout. There's another Kroger closer to me but I will still drive to this one for my big grocery day because of being more reliable with having everything on the shelf.
Hardly any human run registers and zero help in self checkout. Dont know why they have employees when they expect the customers to do every function. Floral department cant even ring people up, how stupid is that. First and last time coming to this one. Get some real registers greedy owners
Mandy at the Florist Center is amazing!!!! She not only fit me and my date in last minute for a corsage and bouttinere, but also customized them in order to fit the colors of our outfits. On top of all this, her customer service was through the roof and she was the sweetest worker in the building❤️10/10
Great variety friendly staff. Seems they've had a major reset lots of stuff moved. You may have to do some "shopping" to find what you want.
What happened to the phone number ya call when picking up groceries. ??? Not everyone has a smart phone. Just DUMB!!!
This is one of the best Kroger's in Roanoke, great produce and customer service.
Today I was racially profiled and harassed. While doing a large instacart order I had a woman named Sandy come and violate my space. she also took it upon herself to touch my personal belongings. Sandy was very condescending and disrespectful. Alongside that I also explained to Sandy while she was violating my personal space of she felt as if I was a thief she was welcomed to watch me check out from a distance. She ignored me and continued to handle my personal items and not distance herself. I have tried to contact corporate and the store with nothing being handled. She made my shopping experience degrading and embarrassing. I am extremely discouraged from shopping with Kroger.
Clean store, well laid out. The problem I have is that they label different things as "Buy 3", and it means you have to buy 3 of that one item. When you "Buy 5", you can buy any 5 items on that list of multiple items. Shouldn't the same rules apply??? They don't! I put all the items back that were "Buy 3" because they each had to be purchased in multiples of 3, even though it says "mix and match"!!!
Always wonderful customer service
This is one of my main grocery stores. Usually well stocked with competitive prices; you can find the weekly specials very good but soda wars between the rivals produce occasional bargains.
This location is chronically understocked. Shelves are often empty. The selection is not the greatest either, you're not going to find much of a variety of ethnic foods for example.The prices may be good but I'd spend an extra few dollars for better variety.Update: at this point it seems it's well known that Kroger leaves a lot to be desired after hearing the same sentiment from others.Word has it there's a Publix coming though!
Restaurantji Recommends
always well stocked.
The greatest store in the valley.
I always shop here and that’s not the issue. My daughter’s class (local to this store), is building an igloo as a 1st grade project out of recycled gallon jugs. I asked if this store would let me come pick up the gallons they pour out once expired so I can donate them to our school, and the manager told me, “no, I don’t have time for that. We just dump them out and throw them away”. What a terrible response to helping out your local 1st graders with their big school project. I live across the street and could’ve easily picked all of them up any time, any day. One more reason to shop at the new Publix being built down the street!
Kroger needs to remember they need the customers or they can't stay in business. I only use them in emergencies.
I like the lay out, they keep it clean, the staff are friendly and I see a lot of good team work between the staff and leadership. They're always very kind and patient with me at self checkout. There's another Kroger closer to me but I will still drive to this one for my big grocery day because of being more reliable with having everything on the shelf.
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