Kroger
614 Brandon Ave SW, Roanoke
(540) 342-1017
Recent Reviews
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Always check the date on everything, they don’t remove old or expired items off the shelf. I also got the same bread that I regularly purchase form Kroger but got it from Walmart this time, I can’t even tell you how much better it tasted, smelled, and felt. Didn’t even seem like the same brand, was substantially better and I’ve just been suffering blindly with Krogers bread that keeps expiring a week before the expirations date. Raising the prices and lowering the quality. I hate that this is my closest grocery store.
well,what can i say?... it's Kroger ✌️😁
I have been a loyal customer at this Brandon Avenue Kroger and find it to be a step above the Tanglewood mall location.. the staff consistently demonstrate exceptional friendliness and kindness. They will say hi, and offer to help you find items.
Recently, I returned over $100 worth of unused beer from a recent event, originally purchased at the Clifton Forge Kroger. I was pleasantly surprised that they accepted the receipt (even though it showed the beer was purchased at the Clifton Forge, VA location) and processed the return with ease. You know.. I got to say.. this level of service made a significant impression on me, and I’m grateful for their commitment to customer satisfaction. I will continue to shop at this loaction! Thank you!!
I went to the store to try to cash one of my Western Union money orders I called ahead of time Western Union and the store they both told me that I could cash it or drive all the way there and they told me I cannot cash it even though it's Western Union because it didn't come from Kroger's the lady at customer service was rude disrespectful and had a total attitude while she was whispering to her manager I would not recommend going here for anything as they are rude disrespectful and do not know how to treat their customers thank you. Wasted my time my gas and my energy for nothing and was talked to rude
They keep the store pretty stocked. Could do deals on cut meats. Like 5for $25. I'm single and don't want a huge pot roast. So, better options for fresh meat. The lines can get ridiculous at times when busy and all the self pay check out is closed. The store is good 👍. Clean. And they try to keep the shelves full
This Krogers lost its mind last night. Judy, stationed at self-checkout, decided to stand over me and scan all of my groceries herself—ignoring every other customer who actually needed help—just to make me look shady.
Everyone in that area could see exactly what she was implying: that I couldn’t be trusted. Meanwhile, I was trying to keep an eye on my 5-year-old and watch Judy to make sure she didn’t double-scan my items. The experience was demeaning, patronizing, and downright insulting.
In the end, I walked out and left behind a full cart—over $200 worth of groceries I had fully intended to pay for—because I refuse to spend my money where customers are treated like criminals for simply trying to shop.
Congratulations, Judy. You managed to turn an ordinary grocery run into a public humiliation. I hope your corporate overlords at Kroger will make sure you are well compensated for your excessive efforts… probably not…
—Elizabeth Lee
Jaylan Harley is very helpful and pleasant.
He always has a smile on his face and very well mannered.
Overpriced. Even if it's on a fake sale. Still cheaper at Walmart and ALDI
This is an older store, but you can still.find deals
Very nice place to shop .
Restaurantji Recommends
Wonderful store. Excellent customer service
The dark skinned lady with glasses who stocks the baby formula is the most rude person I've ever met and she automatically profiles you if you pick up a can of formula to buy and automatically thinks your stealing it will follow you around the store and talk about you on their stupid little radios I heard her say my hair length what color hoody I had on to watch me and make sure I pay for it she then follows me around till I'm done then follows me to the self checkout line and watches me pay for it and I've never stolen a single thing from there. It's not right you feel like your being constantly watched for buying baby formula that my baby freaking needs. When I confronted her the next time I bought some when she did the exact same thing again she used bad language and couldn't give me a reason why she was following me around. The manager of this store should not allow this to happen it's pathetic and down right profiling and something needs to be done about it I hope the manager sees this post and actually does something about it because have complained many times and nothing is ever done she just keeps doing it and this Kroger is the closest one to where I live because I don't drive. I just want to buy my kids baby formula without being treated like I'm a thief when I pay every single time. Hell I even work down the road and I'm in there spending money every single day and she is always there doing the same thing. You can litterly her her talking crap about you on her stupid radio if you buy anything down her aisle I even was followed when I only picked up my meds at the pharmacy and wasn't shopping I just walked in got my meds and walked out and be cause I walked past the baby section that she stocks Im followed it's become very annoying and one of these days someone isn't gonna be so nice to her about it like I am and I'm kinda starting to hope it does because it's not ok what she's doing to me or others.
If i could give it 0 stars i would i am american legal citizen from puerto rico and since we entered the store we were racially profiled horrible people at this kroger
As soon, as you walk into the store, its always clean, organized, and well stocked. I like that a register or 2, is open with a cashier. The employees, are always helpful, friendly, and professional! Thanks Kroger, for doing things right, for your customers!😊
I buy things I can't get at other stores. The nice thing it they are very good about keeping things stocked.
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