Tonight was a first. We usually have a really good experience at Lews, but tonight it was just awful. My husband, daughter and myself arrived about 8pm and there were several tables filled with people(good sign) We ordered quickly and had our drinks quickly(good sign) We ordered an appetizer of loaded fries and wings for each of us. 1 order boneless and 2 traditional. At 840 we still had no fries and our server had not come to check on us at all. She left the menus at the table, so after a while I put them back on the bar myself. At about 850 or so we got our wings, the boneless ones were cold, some not even at room temperature. And we never received our fries, even when we asked about them there was not an attempt by our server to rectify the situation or find out why we hadnt gotten them. Nor did she offer a refill on drinks. As someone who has waited tables before I get that times get super busy, but this was not a busy night for Lews. Despite these missteps by our server, my frustration is not really with her, it is with the kitchen staff. There is a difference in slow service and NO service. Cold food is not acceptable, not receiving food is unacceptable..and we weren't the only ones. There was a single gentleman at the bar who ordered a beer and a single order of fries. He got the beer, but no fries. I watched several plates return to the kitchen. My daughter observed 1 young man in the kitchen just standing around and he would be the first one to close the curtain so that no one could see what was happening back there. After eating what we could, bc we were hungry, i got up and got to-go boxes myself. When the other server asked if we needed anything else, I explained that we never got our fries. She apologized and took off the fries and half of our bill, which was very nice of her. The manager, I assume, he was also left or was not around for part of this fiasco. We saw him again as we were leaving. After all this, my concern is the kitchen staff and the lack of communication on the part of management and servers. If there is a problem in the kitchen you have a couple of choices.1) be open with customers about your capabilities.2) if you see customers not receiving food, be proactive in finding out the problem in the kitchen and fixing it for the customer.3) fire/send home kitchen staff and close down for the night, because there is no excuse for what happened tonight.
Food: 1
Service: 1
Kevin Gedney
Lews food is always good! As a local place that has been there a long time, it is a little run down, but I guess that is part of its charm. The service is always great. Nice people!
Atmosphere: 4
Food: 4
Service: 5
Emily Scott
We LOVE Lew’s! Great beer, food, prices, music, and staff!
Atmosphere: 5
Food: 5
Service: 5
Andrew Harnois
Lew's is a fantastic choice for a quick bite to eat and also has some of the best chicken wings in Roanoke! Everything we've gotten there has always been delicious, from wings, to pizza, to sandwiches, to burgers, to mozzarella sticks, and everything in between! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Rob Miles
My wife and I have only eaten here a few times since we live in Salem, but every time the food has been great! We came with a larger group last weekend, and it was everyone else's first time there. Everyone agreed the food and service was top-notch!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Patty Melt, Reuben
Brian Boucher
Love this place. We live nearby so we eat here regularly as a family. Prices are reasonable compared to similar style resteraunts. I have never had a bad experience when it comes to food and service. Staff is always friendly. The atmosphere ranges from quiet to loud depending on the day but never uncomfortable.
Atmosphere: 4
Food: 5
Service: 5
Kat
Pizza is super
Atmosphere: 5
Food: 5
Service: 5
Chris S
Best wings ever!!Yummy bacon cheese fries!Clean and fun atmosphere!Great and fast service!Was visiting from Bedford...Can't wait to come back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings
Chrissy Greene
Consistently amazing food. Good service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger and Fries, Hamburger and Onion Rings, Cheesesteak, French Dip Sandwich
kc corun
Neat little "hole in the wall" spot. Didn't expect to enjoy our visit on a Saturday afternoon so much. Lively, family friendly, large portions of really good food, with excellent service.We'll be back!
Recommended dishes: Traditional Wings, Cheeseburger
Tina Rice
Tried the fish sandwich for first time, delicious!! Service was
Atmosphere: 5
Food: 5
Service: 5
Hank Turner
Great small restaurant and staff was helpful and friendly.
Atmosphere: 5
Food: 5
Service: 5
Jeff Fisher
I like this place and eat here often, dining in or at times I'll call in an order to pick up on my way home from work. Everyone's pretty friendly, casual dining area with plenty of seating plus a bar. Food is always good with nice variety of options. I usually get a hot sandwich and substitute fries or onion rings for the chips.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger and Fries, Loaded Beer Battered Fries, Chili, Hamburger and Onion Rings, Reuben, Cheeseburger
Tonight was a first. We usually have a really good experience at Lews, but tonight it was just awful. My husband, daughter and myself arrived about 8pm and there were several tables filled with people(good sign) We ordered quickly and had our drinks quickly(good sign) We ordered an appetizer of loaded fries and wings for each of us. 1 order boneless and 2 traditional. At 840 we still had no fries and our server had not come to check on us at all. She left the menus at the table, so after a while I put them back on the bar myself. At about 850 or so we got our wings, the boneless ones were cold, some not even at room temperature. And we never received our fries, even when we asked about them there was not an attempt by our server to rectify the situation or find out why we hadnt gotten them. Nor did she offer a refill on drinks. As someone who has waited tables before I get that times get super busy, but this was not a busy night for Lews. Despite these missteps by our server, my frustration is not really with her, it is with the kitchen staff. There is a difference in slow service and NO service. Cold food is not acceptable, not receiving food is unacceptable..and we weren't the only ones. There was a single gentleman at the bar who ordered a beer and a single order of fries. He got the beer, but no fries. I watched several plates return to the kitchen. My daughter observed 1 young man in the kitchen just standing around and he would be the first one to close the curtain so that no one could see what was happening back there. After eating what we could, bc we were hungry, i got up and got to-go boxes myself. When the other server asked if we needed anything else, I explained that we never got our fries. She apologized and took off the fries and half of our bill, which was very nice of her. The manager, I assume, he was also left or was not around for part of this fiasco. We saw him again as we were leaving. After all this, my concern is the kitchen staff and the lack of communication on the part of management and servers. If there is a problem in the kitchen you have a couple of choices.1) be open with customers about your capabilities.2) if you see customers not receiving food, be proactive in finding out the problem in the kitchen and fixing it for the customer.3) fire/send home kitchen staff and close down for the night, because there is no excuse for what happened tonight.
Food: 1
Service: 1
Lews food is always good! As a local place that has been there a long time, it is a little run down, but I guess that is part of its charm. The service is always great. Nice people!
Atmosphere: 4
Food: 4
Service: 5
We LOVE Lew’s! Great beer, food, prices, music, and staff!
Atmosphere: 5
Food: 5
Service: 5
Lew's is a fantastic choice for a quick bite to eat and also has some of the best chicken wings in Roanoke! Everything we've gotten there has always been delicious, from wings, to pizza, to sandwiches, to burgers, to mozzarella sticks, and everything in between! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
My wife and I have only eaten here a few times since we live in Salem, but every time the food has been great! We came with a larger group last weekend, and it was everyone else's first time there. Everyone agreed the food and service was top-notch!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Patty Melt, Reuben
Love this place. We live nearby so we eat here regularly as a family. Prices are reasonable compared to similar style resteraunts. I have never had a bad experience when it comes to food and service. Staff is always friendly. The atmosphere ranges from quiet to loud depending on the day but never uncomfortable.
Atmosphere: 4
Food: 5
Service: 5
Pizza is super
Atmosphere: 5
Food: 5
Service: 5
Best wings ever!!Yummy bacon cheese fries!Clean and fun atmosphere!Great and fast service!Was visiting from Bedford...Can't wait to come back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings
Consistently amazing food. Good service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger and Fries, Hamburger and Onion Rings, Cheesesteak, French Dip Sandwich
Neat little "hole in the wall" spot. Didn't expect to enjoy our visit on a Saturday afternoon so much. Lively, family friendly, large portions of really good food, with excellent service.We'll be back!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Loaded Beer Battered Fries
Restaurantji Recommends
AMAZING WINGS!! And the draft beer is cold
Very good cheeseburgers and beer fries!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings, Cheeseburger
Tried the fish sandwich for first time, delicious!! Service was
Atmosphere: 5
Food: 5
Service: 5
Great small restaurant and staff was helpful and friendly.
Atmosphere: 5
Food: 5
Service: 5
I like this place and eat here often, dining in or at times I'll call in an order to pick up on my way home from work. Everyone's pretty friendly, casual dining area with plenty of seating plus a bar. Food is always good with nice variety of options. I usually get a hot sandwich and substitute fries or onion rings for the chips.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger and Fries, Loaded Beer Battered Fries, Chili, Hamburger and Onion Rings, Reuben, Cheeseburger