Little Caesars Pizza

One word, “Joke.”

Atmosphere: 1

Food: 1

Service: 1

This is the absolute worst location, it should be shut down. Either it's not open, or it's open but nobody comes to the window, nor counter, like the establishment is left unmanned.

Atmosphere: 1

Food: 2

Service: 1

It’s been a while since I’ve ordered from this location. I ordered online to pick up order. Went inside and my order was not in the pick up warmer, so I walked to the registers. One worker was at the front when I walked in, walked away as I was walking up to the register. Another worker walked outside to take a phone call and another one was in the back grabbing pizzas and putting them in warmers. I stood there for about 10 minutes before the worker that was grabbing pizzas came to see what I was waiting on. The crazy bread was very hard and the crust on the pizza was also super hard. I’ll just stick to going to other locations.

Food: 1

Service: 1

I’m more than likely gonna update this. Went in here today and met the new manager Alyssa ..talked to her about the place overall and seems like it will get back on track in a while . Eager to see how good a job she does and it can only go up from here

Atmosphere: 2

Food: 3

Service: 3

Second time ordering from here. First time they took over 20 minutes. Second time said my pizza was in the oven at 6:12 it’s 6:46 they just told me it will be 6 more minutes. I would not recommend this Caesar’s at all!

Atmosphere: 1

Food: 1

Service: 1

You would expect pretzel stuffed crust to actually be pretzel crust...not regular crust that's salted. Pizza also isn't as good as it used to be. Atmosphere wise no air conditioning and temperature in store at 85 is not very welcoming for potential customers dining in.

Atmosphere: 1

Food: 2

Service: 2

This place just gets perpetually worse. Sadly, this is the only location within 20 minutes from us, and it’s super convenient, but lacking in people, food making skills, and personality. They used to be bad, but the last couple of years it’s just gotten BAD. We’ve never been able to order from the speaker because it broke, and they never fixed it. You’d have to go to the drive thru. Never had drinks in stock, products to make the food in stock, or workers to make it. About 3 months ago, I waited over 30 minutes for a cheese pizza, which was supposed to be hot and ready. I gave up and went inside to get a refund. There were 4 very angry people in front of me wanting the same. Two guys in there. One was taking orders, the other was “making” the pizza…. TWO PEOPLE AT 6PM!

You will never get the same worker twice, even if you go twice a week. Not sure where the disconnect lies, as it’s a private owned store. The demand for customers is there, but apparently whoever runs this place isn’t even in Roanoke, there’s no way. I don’t think I’ve ever tasted the Italian cheese bread the way it’s supposed to taste from this location; breadsticks as well. It’s very dry, they never cut it, and they NEVER give you the sauce.

Today, I tried and tried to order for lunch online because I forgot mine. I kept getting an error message. Decided to try and brave the drive thru… it wasn’t even open. Apparently they can’t find people to work and open the store.

Something needs to change, or this location needs to be demolished. I’ve witnessed the downfall for years, and kept trying to give it a chance! It could have been so good. There’s no excuse for never having product in stock, having employees who are rude, never having the staff, and not fixing the speaker box.

Atmosphere: 1

Food: 2

Service: 1

They gave me the wrong pizza. I only ordered one cheese pizza. They gave me pepperoni.

Atmosphere: 1

Food: 1

Service: 1

I NEVER GOT A TIP ON MY CHECK FOR 5 months…. its nasty, unprofessional, un operational, and nobody did anything to fix anything. getting paid 15 when i was supposed to get paid 20 now getting accused of stealing money 😂

Atmosphere: 1

Food: 1

Service: 1

This location needs to close and be restructured, worst service ever, pizza has NEVER been correct. How can you mess up a pizza that bad when its your actual job. Corporate doesn't care, more like a pajama party happening rather than a pizza business, disgusting...

Atmosphere: 1

Food: 1

Service: 1

I put 1 star for each category because I couldn’t select a “?”. On 2 separate occasions in the last month I attempted to buy dinner from this restaurant. On both occasions, the lobby had multiple people standing and waiting with angry looks. That should have been my clue but I went to the drive thru anyways. On the first occasion, I sat in the drive thru for 15 minutes watching the young lady and a gentlemen acknowledge my presence without ever greeting me at the window. I thought maybe the drive thru was closed but remembered they served the car before me when I pulled in, and it definitely wasn’t close to closing time. So I pulled off and went to Taco Bell instead. Taco Bell was 4/5 stars. The second time I visited this store in the last month, same lobby full of angry people. I pull in the drive thru anyways behind another car. I see the window open and the server speaking to the driver. Window closes and the car stays waiting on their order. 10 minutes pass. I decide to do an experiment… order pickup from Pizza Hut and see if my order at Pizza Hut is ready before someone speaks to me. Another 12 minutes pass by and my Pizza Hut app tells me my pizza is ready to pickup. Nobody has moved at little Caesar’s. I pull out of line and pick up my food at PH. I give Pizza Hut a 5/5. If you own this little Caesar’s location, I suggest getting out while you can because it’s so bad that I haven’t spoken to a human after 2 visits and an hour waiting.

Atmosphere: 1

Food: 1

Service: 1

Made an order, waited for hrs, never received food order. They had taken payment and never contacted us on order even after trying to contact someone to speak to an manager they just hung the phone up or wouldn't answer. Horrible place! Do yourself a favor and go to a different location or different food chain.

Food: 1

Service: 1

This place has gone downhill so bad. In the past, the workers had an attitude but at least the food was made correctly, unlike today.

One person working and only the drive thru open. I did my order online. One of my pizzas was supposed to be Slices N Stix, which is half pepperoni pizza and half cheese sticks. They gave me a CHEESE pizza cut like it was Slices N Stix.
I called to ask if I could come back and they said I had the right food, and that they know because they made it…. no I did not. I’ve ordered this same thing many times and what they gave me was NOT it. I told them it was missing pepperonis, seasoning and butter.
They said they would remake it. They asked at the window what the issue was again, and I told them. They said they had only been working there 4 days… (and then told us that we taught her something new, because she didn’t know it needed seasoning and butter.)
It was made WRONG AGAIN. No pepperoni, the “cheese stix” were not thin and were the same thickness as the pizza half. It also looked like they added the butter (way too much) AFTER it was cooked so it was wet and soaking through the box. I did not feel like arguing anymore. I left feedback through Little Caesar’s website. I’m not going back here again.

Close this place down if they can’t find help. The recent reviews say it all. There is no reason to try and make a new person work alone when they obviously don’t know the menu or how the make the food.

Atmosphere: 1

Food: 1

Service: 1

I showed up at 9 pm, very excited to get food with my family. Not only did no one come to the window, but the only guy in there was on his phone not caring about the line of people waiting for him. This is embarrassing as a company, and a terrible look for someone who is supposed to have pizza “ready, ready”. I would never get pizza at this place unless you were dying from and illness that needed pizza in the next 5 minutes and you were right beside this location. But even at that, they probably wouldn’t have it out in 5 minutes. Humiliating!

Atmosphere: 1

Food: 1

Service: 1

Pizza was great and so were the people working just understaffed and wait time was well.. looonnnggg!

Food: 5

Service: 5