LongHorn Steakhouse

TERRIBLE customer service, and we never even made it into the dining room. We waited over 45 mins. for a table, we had 7 ppl in our party. After watching table after table get seated I asked why we were still waiting. Hostess said waiting on a table to leave. Then when a party of 6 came in and were seated we left. ( had a great meal at Carrabba's spent over $ 400 ). I asked to speak to a manager , he said nothing, looked at me like I was from another planet. Never apologized. So we were to assume in the entire rest. there was only table that could seat 7. BAD , customer service !! Going to Texas Roadhouse from now on.

Always good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Renegade Sirloin' with 8ct

I usually like going here. The last couple of times the service has been subpar. I wasn't really hungry and decided to have soup and salad which is usually good. But on this occasion the salad had so much parmesan cheese in it I couldn't taste anything else the soup was lobster and shrimp chowder and it seemed like they added water to the soup.
I don't know what has happened to this place it used to be one of my favorites.

Atmosphere: 3

Food: 2

Service: 1

Best steak around

Atmosphere: 5

Food: 5

Service: 5

I placed a order online for the New York strip last time I ordered here they put so much salt on it I could not eat the steak so I called to ask the manager to make sure they did not load my steak down with salt I was told by the girl that answered the phone the manager told me to call back tomorrow so I said no I just spent 35 dollars on a steak I want it fixed right so she told me to hold and then all sudden the phone got picked up and slammed in my ear so I called back tomorrow cancel my order so she took my name and said okay and I told her I said I wanna make sure my money goes back she said first of all we don’t charge you until you pick up the food and second the manager is busy she never gave me her name but very smart mouth I used to order here at least once a month and was the best food ever but now these clowns that I guess have taken over is ruining the food and service I will not be back and something should be done before they shit this place down

Atmosphere: 1

Food: 1

Service: 1

Great place for a good meal. Great variety of food and drink.

Atmosphere: 4

Food: 5

Service: 5

Skip this spot, food is mid and the service was horrible.

Atmosphere: 1

Food: 2

Service: 1

The Perfect Margarita Long Pour is amazing.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Longhorn, Fresh Steamed Asparagus

Appetizer and dessert were excellent. Burger wasn't quite medium as requested. Chicken on salad was cold.

Atmosphere: 5

Food: 4

Service: 3

Recommended dishes: Spicy Chicken Bites

The meats are very delicious, they serve it to you in the term you like! The portions are very generous.
Delicious food 😋

Atmosphere: 4

Food: 5

Service: 5

Two of us sat down to dinner. I order a med rare rib eye. Arrived over done. Other person ordered a filet and received a terrible cut of meat that didnt even resemble a filet at all ,flat and so dry. We did talk to the manger ,he offered a free dessert for the filet which was useless. He agreed mine was overcooked, I told him I'm going to eat the overcooked steak rather then waste it. We both left Longhorn on Valley View Rd Roanoke VA with a bad experience.

Atmosphere: 3

Food: 1

Service: 3

Always good. Lunch or dinner. Parmasean crusted chicken is absolutely wonderful.

Atmosphere: 5

Food: 5

Service: 5

The food is unusually great they have a few phenomenal waitresses.

Atmosphere: 3

Food: 5

Service: 3

Always good!

Atmosphere: 5

Food: 5

Service: 5

I used to really love Long Horn but over the years they've definitely gone downhill. Smaller menu, and food quality just lacking.
That all being said, this time around it wasn't horrible and wasn't fantastic. All in all we had a nice time, decent friendly service and the food was alright. I wish they'd stop being in limbo and go back to their roots or shut the place down.

Atmosphere: 4

Food: 3

Service: 4