My first clue should have been when the inside was closed on a Sunday morning, mostly likely to being understaffed, but I sat in the long drive thru line only to get the wrong food and undercooked fries. I wasn't going back through that line , so I tried calling the restaurant that day and for several days after. Apparently nobody answers the phone. Here it is a month later and 5 attempts on the McDonald's app and 1 phone call to their 800 number and I have yet to hear back from a single person who can resolve this. Don't waste your time submitting a complaint on the guest relations link. It's a dead end. This restaurant and McDonald's corporate are a clown show. Perhaps you can send your staff to Chick Fil A to learn about customer service
Atmosphere: 1
Food: 1
Service: 1
Ben Walton
Slow food, not fast food. They're always too slow to get food out.
Atmosphere: 3
Food: 4
Service: 1
Kayla Hodges
Curbside pickup wait times could be longer than 20 mins, may have to end up going inside or through the drive thru just to see your order sitting on their counter; door dash orders may not include half of your order, and may have wrong/missing drinks. Hardy Rd location is way busier yet their food, service, and atmosphere is more on par for McDonalds restaurants.
Atmosphere: 3
Food: 3
Service: 2
Michelle VN
This is the worst McDonald's I've ever been to in the City of Roanoke. Even the employees lie straight to your face when they're asked questions!!! I am sick of this McDonald's you all need to hire better employees and get better management over here!!! You all literally suck!!!!
Atmosphere: 1
Food: 1
Service: 1
Doris Urann
The chicken sandwich was not your best
Atmosphere: 5
Food: 3
Service: 5
James Minney Jr.
The drive thru was packed. Ordered inside DBL fillet fish sandwich. Order was on point correct.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Filet-O-Fish
Courtney O'Connell
The food was good and the play place was awesome. One of the few that still have the place play.
Food: 5
Benjamin Peters
A standard McDonald's. Nothing abnormally good or bad about this specific location.
Atmosphere: 3
Food: 3
Service: 3
Mr. AGNB
Slow McDonalds. Every time I visit, I’m told to pull to the side. Food was dry and seemed over cooked. Just drive a few more minutes to the next McDonald’s
Great Customer Service!
Atmosphere: 5
Food: 5
Service: 5
My first clue should have been when the inside was closed on a Sunday morning, mostly likely to being understaffed, but I sat in the long drive thru line only to get the wrong food and undercooked fries. I wasn't going back through that line , so I tried calling the restaurant that day and for several days after. Apparently nobody answers the phone. Here it is a month later and 5 attempts on the McDonald's app and 1 phone call to their 800 number and I have yet to hear back from a single person who can resolve this. Don't waste your time submitting a complaint on the guest relations link. It's a dead end. This restaurant and McDonald's corporate are a clown show.
Perhaps you can send your staff to Chick Fil A to learn about customer service
Atmosphere: 1
Food: 1
Service: 1
Slow food, not fast food. They're always too slow to get food out.
Atmosphere: 3
Food: 4
Service: 1
Curbside pickup wait times could be longer than 20 mins, may have to end up going inside or through the drive thru just to see your order sitting on their counter; door dash orders may not include half of your order, and may have wrong/missing drinks. Hardy Rd location is way busier yet their food, service, and atmosphere is more on par for McDonalds restaurants.
Atmosphere: 3
Food: 3
Service: 2
This is the worst McDonald's I've ever been to in the City of Roanoke. Even the employees lie straight to your face when they're asked questions!!! I am sick of this McDonald's you all need to hire better employees and get better management over here!!! You all literally suck!!!!
Atmosphere: 1
Food: 1
Service: 1
The chicken sandwich was not your best
Atmosphere: 5
Food: 3
Service: 5
The drive thru was packed. Ordered inside DBL fillet fish sandwich. Order was on point correct.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Filet-O-Fish
The food was good and the play place was awesome. One of the few that still have the place play.
Food: 5
A standard McDonald's. Nothing abnormally good or bad about this specific location.
Atmosphere: 3
Food: 3
Service: 3
Slow McDonalds. Every time I visit, I’m told to pull to the side. Food was dry and seemed over cooked. Just drive a few more minutes to the next McDonald’s
Atmosphere: 4
Food: 2
Service: 2
Restaurantji Recommends
Nice place to bring the kids to play
Atmosphere: 5
Food: 5
Service: 5
Best McDonalds I have ever been to. Genuinely friendly staff that oddly enough seem to enjoy their job
Food: 4
Service: 5
Recommended dishes: Dr Pepper, World Famous Fries, Quarter Pounder Hamburger
Great service
Atmosphere: 4
Food: 4
Service: 5
There is a I young man that works there who is very friendly.
Atmosphere: 4
Food: 4
Service: 4
This was okay, except the one taking the order. They seemed like they were having a bad day. It happens.
My son enjoyed his food
Atmosphere: 4
Food: 5
Service: 4
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