Oriental House

125 Campbell Ave SE, Roanoke
(540) 400-8728

Recent Reviews

James Cook

If you order door dash from this place, don't tip up front. They'll accept the order, cancel 90% of what you order, and send the remainder on the way. Which means you end paying more for tip than you do for the food item. Absolutely ridiculous that they would send the order like that without calling and allowing you to cancel. 25+$ with tip for just an appetizer is unacceptable, and I'm not gonna penalize the dasher for the restaurant's mistake. Check it out. Almost 30$ for 6 wings. NOT WORTH IT.Especially since their interpretation of thai chili wings is dry fried wings with a cup of duck sauce on the side. So I broke the code on that one - if you want duck with your meal, order the Thai Chili wings...because they apparently didn't have the duck noodles or duck curry (the two items they canceled on my order).

Food: 1

Service: 1

Emily Foster

We ordered via door dash for dinner and none of the items we ordered were available except an appetizer. So instead of cancelling the restaurant sent just the appetizer with our dasher. I'm sorry but $25+ for one app is totally not what we wanted and we would have cancelled if we had known sooner. The tip for delivery is more than the cost for the item and we had no opportunity to cancel. Will not be ordering again from this restaurant.Edit: not even the app was what we ordered. We ordered Thai chili wings and received plain unsauced wings with duck sauce. Why did they even send anything?! Not going to penalize the dasher for the restaurant's fail.

Bayley Cook

Just...don't get delivery service with this restaurant. And don't expect that online menus are correct..You'll order it, it will be the wrong thing, and the people who answer the phone will just blame the service and not do anything for you. Pretty much a scam at this point. The attached photo is the 'thai chilli" wings that they obviously don't carry anymore. Friend wings with no seasoning and duck sauce, yay.

Sarah Flanagan

I rarely do reviews, especially bad ones, but I feel an honest need to warn people not to waste their time and money coming here! It’s SO BAD! The service is honestly the worst I have ever experienced at a restaurant. I have actually never had bad service at a restaurant before so it really threw me off guard. There were too many things to name in detail here, but the important thing to know is that the waitress was SOOOO unnecessarily RUDE!!! AND SHE IS THE ONLY WAITRESS so don’t expect to have a chance at a better one. They aren’t busy enough to require more than one server. And maybe she is the reason why hahahaI let her know that I was getting tired of her nasty negative attitude and then asked if she was having a bad day to which she assured me that she was in fact having a bad day. I told her I was sorry she was having a bad day but she didn’t need to take it out on us. While I do understand having a rough day because we all have them, I also understand that I did not cause her bad day and should not have been treated poorly. Then even after acknowledging that she was taking her bad mood out on us she did not apologize for it and try to turn it around or offer any kind of redemption for herself whatsoever. A customer should not have to go into a restaurant and think, “Hopefully the waitress didn’t have a bad day today so I can be treated normal.” I mean, come ON! You need to leave your problems at the door and be an adult. It is incredibly immature to base your niceness to others on how your day has been going. What a joke! What are you, 5 years old?! This is basic stuff we learn in life, so learn it! Focus on giving the customers a good experience and that’s it! THAT is your job! You don’t take your troubles out on the customers like a CHILD! Grow up! It’s so embarrassing!We can cook at home, but people come to a restaurant for the experience. And that was one experience I regret paying for! I have 4 kids and rarely get to go out to have someone else cook for me. I finally did and felt like crap the entire time because our waitress was so fricken rude! The last time we went out to a restaurant prior to this our bill was almost $300 and I felt like they earned every single cent. But at this restaurant the bill was $75 and it felt like we were robbed. We truly should have had our meal comped!!!!After we paid, we told the owner how rude she was and she wasn’t even surprised! She just said, “I know I know, I’m sorry.” Ummmmmm WHAT?!? You KNOW?!?!? So you get other people complaining about her and you don’t train her to do better or hire someone else?! You keep her?!?? Yikes!!!!! It was a Friday night and we were the only customers whereas the other restaurants around it were PACKED. I guess that in itself should have been a good indication that something wasn’t right about this place.I didn’t know poor service could have such an impact because like I said, I have never had bad service at a restaurant before. I have had service where they weren’t overly friendly, they just kind of did the basics of bringing your food and maybe had no personality. But I have never been treated like crap until this place. She literally acted like she was mad at us for eating there ? So basically, save yourself and eat ANYWHERE else! The food is ok, but definitely NOT worth it!

Atmosphere: 3

Food: 3

Service: 1

Alexia P.

It was the worst experience I have ever had when dining somewhere. I don't know where to begin. I came in, and the establishment looked closed, and the lighting was very off-putting. The waitress couldn't remember anything we asked for and took our orders to the only other table in confusion. She didn't remember either tables orders. She tried I guess. Will not return. Do not recommend. Also, substituted ingredients for a cheap block of ramen, added dry, rubbery shrimp to summer rolls. Did not bring the vegetables that she stated came with my order. I would be embarrassed to say I own this place.

Atmosphere: 2

Food: 1

Service: 1

john koch

I got the duck roll and it was good but I expected more for the price. I also got the "Mongolian beef" I use the quotes because this was unlike any Mongolian beef I have ever had before there are tomatoes in it and it tastes more like something I would find in a Mexican restaurant. So nothing like any Mongolian beef I have ever had. I have been there once before to dine in and was not impressed then either. I will not be going back for a third try.

Food: 1

Service: 4

Jacob Ramey

We ordered curry and were both pleasantly surprised. Our food was delicious and amazing, fantastic flavors.

Atmosphere: 4

Food: 4

Service: 5

archon brendan

SCAM RESTAURANTBefore I get into the food or anything else this restaurant will upcharge food from the menu price and not warn you.Besides this the whole experience the food my wife got was exceptionally bland and the portions were very small. The waitress wasn't attentive and ignored my wife and only acknowledged me.

Atmosphere: 3

Food: 1

Service: 3

Tasha Hall

First time ordering. Ordered the Shrimp Wonton soup because it said it had ground shrimp on the wontons and I don’t eat pork. There was shrimp in the soup but the wontons were pork. Spent $9 on Thia teas that were some of the worst I have ever had. One was supposed to have bobas (which you pay extra for) and did not. The summer rolls were very poor quality and the sauce was terrible. Lesson learned. I will never order from this place again.

Atmosphere: 1

Food: 1

Service: 1

Alejandra Corona Hernandez

I ordered a wonton soup, and it was pretty good, but the shrimp had poo inside of it. They also gave us uncooked plain noodles(I think it was store bought). The lettuces were not even fresh it had turned brown. NEVER AGAIN!!!!

Food: 1

Kelsey Perkins

Terrible Service. Had to ask for drinks other than water and get up to get our own condiments. The waitress really did not give 2 sh*ts about her job. $50 for fried rice pad Thai and 4 dumplings. pad Thai and fried rice were embarrassing and we barely touched them. Meat selection did not reflect the price of the food and the cucumber garnishes were wrinkled and dry. once again the waitress never asked how we were doing or if we needed anything. not one singe time. I don't see how this restaurant is going to stay open much longer functioning at the level it is.

Roger Duffield

Food was good, if abit expensive. The waitress could have cared less about us. Only spoke the bare minimum and wasn’t polite at all.

F W

The tangerine chicken is not crispy like described. The pork is overcooked and very dry. The crab Rangoon tasted doughy. Never

Atmosphere: 1

Food: 1

Service: 3

Andrew Gross_1269

I ordered my food on door dash and got the fried calamari and my sauce for both of the 2 boxes I had was all over the bag, empty.

Food: 4

Service: 1

Riya Garg

Best Thai food I ever had! I wonder why they were so

Atmosphere: 5

Food: 5

Service: 5

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