The female working at the drive thru on August 3rd at 4:56pm needs to be fired immediately! Not a single car was in line nor in the restaurant for that matter yet she told my mom to wait for 15 freaking minutes and she never came back to take our order! There was no reason for that ! She’s lucky I didn’t cuss her pathetic lazy self out. Management needs to reconsider who they hire instead of hiring just anybody off the street.
Atmosphere: 1
Service: 1
B. Dennis
An bizarre lunch at Panera! We ordered from the somewhat confusing overhead menu. Our questions were answered briefly with a somewhat curt reply by the counter associate. Food was ready in a timely manner and picked up at a window. My order was incorrect and was rectified with a return trip to the pick-up window. I had no utensils or napkins, so another trip to the window was needed. I was informed that the napkins were low in supply, so I was only given one per person. Our table was the nearest table to the beverage area. We heard a noise, and the lemonade-tea machine was emptying, pumping sticky beverage all over the counter, dripping down the cabinet and heading straight for our table. We alerted a staff 6 set out chairs around the ever widening area, but no one was able to get their beverages. Finally, a staff member appeared with a wet-dry vacuum while the machine continued to empty. An older diner became upset and berated the staff for using the loud vac and disrupting his lunch, obviously not sensing the reason for the vacuum. Back to lunch, I discovered a hair dryly stuck to the inside of my soup bowl! Another trip to the window, where I was given another bowl of soup, which was very delicious and hot. I inquired about a to-go box while back at the window but was told the restaurant was out. The staff wrapped my untouched sandwich and bagged it for me at the window. Overall, the food was good, the staff were fair in executing their duties, and I grew very embarrassed with my continued need to go to the window on countless occasions.
I ordered the Strawberry Poppyseed Salad, making no reference to chicken. The order taker repeated, making no reference to chicken. After receiving the large salad, I noticed half frozen chicken slices that were watery, bland, and mushy. I checked my receipt and saw that I was charged an additional $3 for the mushy chicken, which I did not order. I inquired and was told they did not sell the salad without chicken. When I pointed out the dish on the online menu, I was told one could not purchase without chicken. (Menu picture attached). It's so weird. Did not see any employee staff in the dining area thru the whole meal. I hate this place, something always is wrong!
Atmosphere: 3
Food: 3
Service: 2
Erikka H.
I ordered the new Ham Benny, which I was super excited to try! The croissant was slightly burnt and the sauce was basically non existent. Just under $8 for disappointment. Skip this one! I will say the lady in the drive thru was super friendly but that’s the only positive I have.
Atmosphere: 2
Food: 1
Service: 5
Steve Karras
Very consistent food.
Atmosphere: 5
Food: 4
Service: 4
Myers
I’m extremely disappointed with my recent visit to Panera Bread. I ordered a sandwich and was shocked to find it had no protein at all—just bread and toppings. On top of that, we didn’t receive any of the side items that were supposed to come with our meals. For how expensive everything is, the quality and service should be much better.
To make matters worse, I tried calling to report the issue and they hung up on me twice. That’s completely unacceptable. I expected a lot more from Panera and sadly, this experience has made me rethink coming back.
Atmosphere: 1
Food: 1
Service: 1
Sarah G
This location has become so slow that it's mystifying. Sometimes the food is still good, but often its below average. Its a shame because its a great menu, but the food isn't made with pride.
Atmosphere: 1
Food: 3
Service: 2
Bill Haegele
Ordered carry out online and picked up at drive-through window.
Atmosphere: 4
Food: 4
Service: 4
Mackerel Jones
I’d give less than one star if that was possible. I sat in line for 20 minutes and then pulled up only for them to give me the wrong order. The smoothies are child size, but when you ask about it, the staff Try to gaslight you and act like it’s always been this way. Kiss my ever loving….
Atmosphere: 1
Food: 1
Service: 1
Dakota Hays
Why do they give you a bowl yet only give you a cups worth of soup? The spoon was used as a sort of ruler to show how little soup was in the bowl. The employees are always helpful & friendly.
Atmosphere: 4
Food: 4
Service: 4
Allison Jones
For the second time, I placed an online order and did not receive all my items. This time, I walked in and when handed the single bag, asked if this was the entire order. After being rudely told that it was the entire and shown the receipt with all items checked off. When I arrived back at Berglund Center to drop off food for the team, there was only half of the order. Once I drove back to pick up the remainder of my order, I then had to wait an additional 10 minutes for the remainder of my order to be made.
I placed an online order and waited in the drive thru line for 30 minutes then when I got my food it was terrible what a waste of money and time my sandwich bread was so soggy and gross
Food: 1
Service: 1
Brown Fox
Like every other restaurant in this city the place is filthy and the food is terrible. Where are the health inspectors? How do these places still operate like this?
Atmosphere: 1
Food: 1
Service: 1
Ibrahim Jaarah
Great morning breakfast with snow weather 😋
Always nice service Thanks!
Atmosphere: 5
Food: 5
Service: 5
Jennifer M
I usually enjoy Panera and my experience. However, the last several times I have been rushed to give my order but have had to wait 8-10 minutes for it. This past time, I ordered a soup and a sandwich, not the you-pick-2 as these were for separate people. We asked for a large water and were given a small and we did not receive our chips. I’m not sure what the change is but the service has gone down hill in the past year. It’s disappointing.
Atmosphere: 3
Food: 3
Service: 1
Robin Holloway
Cranberry Chichen Sald, Tuna Salad AND Broccoli and cheese soup OMG.... DELICIOUS!!!!!
The female working at the drive thru on August 3rd at 4:56pm needs to be fired immediately! Not a single car was in line nor in the restaurant for that matter yet she told my mom to wait for 15 freaking minutes and she never came back to take our order! There was no reason for that ! She’s lucky I didn’t cuss her pathetic lazy self out. Management needs to reconsider who they hire instead of hiring just anybody off the street.
Atmosphere: 1
Service: 1
An bizarre lunch at Panera! We ordered from the somewhat confusing overhead menu. Our questions were answered briefly with a somewhat curt reply by the counter associate. Food was ready in a timely manner and picked up at a window. My order was incorrect and was rectified with a return trip to the pick-up window. I had no utensils or napkins, so another trip to the window was needed. I was informed that the napkins were low in supply, so I was only given one per person. Our table was the nearest table to the beverage area. We heard a noise, and the lemonade-tea machine was emptying, pumping sticky beverage all over the counter, dripping down the cabinet and heading straight for our table. We alerted a staff 6 set out chairs around the ever widening area, but no one was able to get their beverages. Finally, a staff member appeared with a wet-dry vacuum while the machine continued to empty. An older diner became upset and berated the staff for using the loud vac and disrupting his lunch, obviously not sensing the reason for the vacuum. Back to lunch, I discovered a hair dryly stuck to the inside of my soup bowl! Another trip to the window, where I was given another bowl of soup, which was very delicious and hot. I inquired about a to-go box while back at the window but was told the restaurant was out. The staff wrapped my untouched sandwich and bagged it for me at the window. Overall, the food was good, the staff were fair in executing their duties, and I grew very embarrassed with my continued need to go to the window on countless occasions.
I ordered the Strawberry Poppyseed Salad, making no reference to chicken. The order taker repeated, making no reference to chicken. After receiving the large salad, I noticed half frozen chicken slices that were watery, bland, and mushy. I checked my receipt and saw that I was charged an additional $3 for the mushy chicken, which I did not order. I inquired and was told they did not sell the salad without chicken. When I pointed out the dish on the online menu, I was told one could not purchase without chicken. (Menu picture attached). It's so weird. Did not see any employee staff in the dining area thru the whole meal.
I hate this place, something always is wrong!
Atmosphere: 3
Food: 3
Service: 2
I ordered the new Ham Benny, which I was super excited to try! The croissant was slightly burnt and the sauce was basically non existent. Just under $8 for disappointment. Skip this one! I will say the lady in the drive thru was super friendly but that’s the only positive I have.
Atmosphere: 2
Food: 1
Service: 5
Very consistent food.
Atmosphere: 5
Food: 4
Service: 4
I’m extremely disappointed with my recent visit to Panera Bread. I ordered a sandwich and was shocked to find it had no protein at all—just bread and toppings. On top of that, we didn’t receive any of the side items that were supposed to come with our meals. For how expensive everything is, the quality and service should be much better.
To make matters worse, I tried calling to report the issue and they hung up on me twice. That’s completely unacceptable. I expected a lot more from Panera and sadly, this experience has made me rethink coming back.
Atmosphere: 1
Food: 1
Service: 1
This location has become so slow that it's mystifying. Sometimes the food is still good, but often its below average. Its a shame because its a great menu, but the food isn't made with pride.
Atmosphere: 1
Food: 3
Service: 2
Ordered carry out online and picked up at drive-through window.
Atmosphere: 4
Food: 4
Service: 4
I’d give less than one star if that was possible. I sat in line for 20 minutes and then pulled up only for them to give me the wrong order. The smoothies are child size, but when you ask about it, the staff Try to gaslight you and act like it’s always been this way. Kiss my ever loving….
Atmosphere: 1
Food: 1
Service: 1
Why do they give you a bowl yet only give you a cups worth of soup? The spoon was used as a sort of ruler to show how little soup was in the bowl.
The employees are always helpful & friendly.
Atmosphere: 4
Food: 4
Service: 4
For the second time, I placed an online order and did not receive all my items. This time, I walked in and when handed the single bag, asked if this was the entire order. After being rudely told that it was the entire and shown the receipt with all items checked off. When I arrived back at Berglund Center to drop off food for the team, there was only half of the order. Once I drove back to pick up the remainder of my order, I then had to wait an additional 10 minutes for the remainder of my order to be made.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
I placed an online order and waited in the drive thru line for 30 minutes then when I got my food it was terrible what a waste of money and time my sandwich bread was so soggy and gross
Food: 1
Service: 1
Like every other restaurant in this city the place is filthy and the food is terrible. Where are the health inspectors? How do these places still operate like this?
Atmosphere: 1
Food: 1
Service: 1
Great morning breakfast with snow weather 😋
Always nice service
Thanks!
Atmosphere: 5
Food: 5
Service: 5
I usually enjoy Panera and my experience. However, the last several times I have been rushed to give my order but have had to wait 8-10 minutes for it. This past time, I ordered a soup and a sandwich, not the you-pick-2 as these were for separate people. We asked for a large water and were given a small and we did not receive our chips. I’m not sure what the change is but the service has gone down hill in the past year. It’s disappointing.
Atmosphere: 3
Food: 3
Service: 1
Cranberry Chichen Sald, Tuna Salad AND Broccoli and cheese soup OMG.... DELICIOUS!!!!!
Food: 5
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