I ordered a pizza last night at 8:35pm for delivery. At 8:55, I received a text saying it was on the way, and at 9:14, it said it was delivered. I went outside and checked around, and called them at 9:22 telling them what happened. They said the app was glitching and saying it was delivered when it’s still on the way. I call again at 9:46 and 9:48, they don’t answer. I call off my boyfriends phone, they answer first ring. They told me again that it was still on the way, I said “for almost an hour? I’m 6 minutes away. Even if they had more than one order to take, it still wouldn’t take that long.” As he proceeded to say again that they’re just still on the way. I called again at 10:06 and asked them to cancel it because at that point, I just ordered from somewhere else and it got there faster than they could. They didn’t answer though, once again. Needless to say, it’s the next day and I never got my pizza.
Seth Harris
Delivery is always quick. Orders are accurate. Drivers are friendly. Quality is as expected.
Food: 5
Service: 5
Amy K
I swore the last time I ordered from here would be the last time (and it was for me). A friend of mine ordered today, and we got the exact same service that I received. Not only have they now lost my business but also my whole office refuses to go there. The customer service is completely out of line, the management is very rude, they hang up on their customers, and they allow their employees to be just as rude. Customer service is very important and they lack in it and have lost 10 customer because of this.
Atmosphere: 2
Food: 1
Service: 1
Charles Valkyrie
Came in for $2 pizza night, online said it was ready. GM lied and said another 20 min wait. After almost an hour asked and she informed me that my order had been pushed and now it was another hour wait. She the told me online orders came first, told her mine was online. I told her mine was set for ASAP she tells me that means whenever they get to it. Video posted also of this horrible incident hopefully corporate can see it. I am contacting them also. Went to Electric road location and the GM there lied and said that the highest I can complain is the GM at Williamson..which is the person I had the issue with which is false. I do not recommend coming here it's rated 3.3 stars for a reason!
Atmosphere: 1
Food: 1
Service: 1
Chuck Cave
Pizza is not done doughy and where did all that salt come from, good night man 31 bucks for a glob of salt block. Never again!!!!!
Food: 1
Darnella Poindexter
It was horrible I ordered pizza cam in payed for it and they didn’t even make it
Service: 1
Kay Are
Rude AF. I simply called in to ask if their store was participating in the $2 Tuesday deal and was hung up on.
Atmosphere: 1
Food: 1
Service: 1
Christina Grove
Worst pizza HutPizza ever and we love Pizza Hut. Pizza was very undercooked and doughy. Unedible. Ordered from hotel.
Atmosphere: 1
Food: 1
Service: 4
Janelle
Your cook needs to change gloves. Theres no way I should taste cinnamon/sugar in my pepperoni pizza.
It's always delicious, even if it takes a bit longer for delivery but the carryout deals are too good to pass up and the pizza is always great.
Atmosphere: 5
Food: 5
Service: 5
Kristi Lynn
Ordered delivery through the app and it was wonderful. The first time I’ve ordered PH in at least ten years, and it was such a pleasant experience! My order was delivered within like 25 minutes or something wildly fast, and the driver actually followed delivery instructions! I will definitely be ordering from this location again. The food was fresh and really delicious overall. Even the boneless wing hater in our home enjoyed the boneless wings. Great experience!
I say this because my first experience with delivery was awesome. Food was great, delivery guy was personable. However my second and last experience was awful. My order was completely wrong and (30 minutes behind the promised delivery time) and the driver forgot the dipping sauces and drinks. When I called the store the lady's attitude tone and choice of words were very ugly. I was using my kind, professional tone and words. She did have the driver pick up the wrong pizza and promised to make it correctly. She told me I "punched it in wrong" on the app. Kinda hard for that to happen when I simply did a re oder of my last purchase. The replacement pizza came. It looked like the dough had been thrown on the floor. The toppings were thin very thin and only had 2 of the 3 toppings not much cheese or sauce. Needless to say we did not eat it. I threw it out. Never getting food from this pizza hut or any other for that matter. Maybe I was spoiled in California, but the restaurant service here is awful😖😱!
Pizza was perfect, everything else is awful.
Atmosphere: 1
Food: 5
Service: 1
I ordered a pizza last night at 8:35pm for delivery. At 8:55, I received a text saying it was on the way, and at 9:14, it said it was delivered. I went outside and checked around, and called them at 9:22 telling them what happened. They said the app was glitching and saying it was delivered when it’s still on the way. I call again at 9:46 and 9:48, they don’t answer. I call off my boyfriends phone, they answer first ring. They told me again that it was still on the way, I said “for almost an hour? I’m 6 minutes away. Even if they had more than one order to take, it still wouldn’t take that long.” As he proceeded to say again that they’re just still on the way. I called again at 10:06 and asked them to cancel it because at that point, I just ordered from somewhere else and it got there faster than they could. They didn’t answer though, once again. Needless to say, it’s the next day and I never got my pizza.
Delivery is always quick. Orders are accurate. Drivers are friendly. Quality is as expected.
Food: 5
Service: 5
I swore the last time I ordered from here would be the last time (and it was for me). A friend of mine ordered today, and we got the exact same service that I received. Not only have they now lost my business but also my whole office refuses to go there. The customer service is completely out of line, the management is very rude, they hang up on their customers, and they allow their employees to be just as rude. Customer service is very important and they lack in it and have lost 10 customer because of this.
Atmosphere: 2
Food: 1
Service: 1
Came in for $2 pizza night, online said it was ready. GM lied and said another 20 min wait. After almost an hour asked and she informed me that my order had been pushed and now it was another hour wait. She the told me online orders came first, told her mine was online. I told her mine was set for ASAP she tells me that means whenever they get to it. Video posted also of this horrible incident hopefully corporate can see it. I am contacting them also. Went to Electric road location and the GM there lied and said that the highest I can complain is the GM at Williamson..which is the person I had the issue with which is false. I do not recommend coming here it's rated 3.3 stars for a reason!
Atmosphere: 1
Food: 1
Service: 1
Pizza is not done doughy and where did all that salt come from, good night man 31 bucks for a glob of salt block. Never again!!!!!
Food: 1
It was horrible I ordered pizza cam in payed for it and they didn’t even make it
Service: 1
Rude AF. I simply called in to ask if their store was participating in the $2 Tuesday deal and was hung up on.
Atmosphere: 1
Food: 1
Service: 1
Worst pizza HutPizza ever and we love Pizza Hut. Pizza was very undercooked and doughy. Unedible. Ordered from hotel.
Atmosphere: 1
Food: 1
Service: 4
Your cook needs to change gloves. Theres no way I should taste cinnamon/sugar in my pepperoni pizza.
Restaurantji Recommends
Worker attitudes can be unfriendly at times
Great people
Atmosphere: 5
Food: 5
Service: 5
It's always delicious, even if it takes a bit longer for delivery but the carryout deals are too good to pass up and the pizza is always great.
Atmosphere: 5
Food: 5
Service: 5
Ordered delivery through the app and it was wonderful. The first time I’ve ordered PH in at least ten years, and it was such a pleasant experience! My order was delivered within like 25 minutes or something wildly fast, and the driver actually followed delivery instructions! I will definitely be ordering from this location again. The food was fresh and really delicious overall. Even the boneless wing hater in our home enjoyed the boneless wings. Great experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Cheese Sticks, Boneless Wings
I say this because my first experience with delivery was awesome. Food was great, delivery guy was personable. However my second and last experience was awful. My order was completely wrong and (30 minutes behind the promised delivery time) and the driver forgot the dipping sauces and drinks. When I called the store the lady's attitude tone and choice of words were very ugly. I was using my kind, professional tone and words. She did have the driver pick up the wrong pizza and promised to make it correctly. She told me I "punched it in wrong" on the app. Kinda hard for that to happen when I simply did a re oder of my last purchase. The replacement pizza came. It looked like the dough had been thrown on the floor. The toppings were thin very thin and only had 2 of the 3 toppings not much cheese or sauce. Needless to say we did not eat it. I threw it out. Never getting food from this pizza hut or any other for that matter. Maybe I was spoiled in California, but the restaurant service here is awful😖😱!
Atmosphere: 1
Food: 1
Service: 1
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