I’ve visited this Starbucks countless times and never had an issue until now. I took my dog on a walk and got her excited about stopping at Starbucks for a water and a pup cup. When I went inside, I was told I couldn’t get it without a purchase. I didn’t have my card on me, so we had to leave. My dog was confused and disappointed, knowing what we came for. This walk was meant to notice the small joys and simple moments that are also her big and exciting moments. We had to pivot due to what felt like corporate policy over customer experience. I can’t help but wonder how much they really save by denying a half cup of whipped cream and some tap water. This is another disappointing example of how grossly out of touch corporate decision makers are.
Dora Finn
Best coffee, best staff and great customer service! We love this store downtown!
Atmosphere: 5
Food: 5
Service: 5
Haven V
Let me start by saying I do work fairly close to this location therefore I guess you could consider me a ‘regular’ when I am in office. The staff is always pleasant and when things have been wrong in the past there have been no issues with getting them switched out and or fixed. Additionally, this location offers mini samples of both food and drinks for customers to try — sometimes & no this is not upon request. The team works together effectively to ensure that the job is done when I have been in the store — both packed & as the only customer in there. They have a wide selection of merchandise available for purchase and most of the time things are on sale as well. Although this is not a corporate store and does not always offer the same menu items as others they still have a good variety of options available. Before bashing the location and or workers — ask to speak with a manager perhaps they are easy to talk to and as previously stated I have had no issues with my interactions with them.
Atmosphere: 5
Food: 5
Service: 5
Tracey Finney
It was very efficient in getting my Eggnog Latte.
Atmosphere: 5
Food: 5
Service: 5
Ben Dover
My husband and I were visiting from out of town (staying at the Hampton Inn next door, the day before Thanksgiving) and stopped in for coffees and a food order. While we were waiting and talking, an employee began cleaning the large table next to us and loudly dragged multiple chairs across the floor instead of lifting them. The noise was so intense we had to stop our conversation, and it gave me a headache. The same employee came over and, in a dismissive tone, asked if we had already ordered because they were closing in 10 minutes—even though the store was still crowded. We said yes, grabbed our drinks, and left. The whole interaction felt rushed and unwelcoming. I understand closing procedures, but basic courtesy matters: avoid ear-splitting chair dragging, communicate kindly, and maintain a calm environment. This location missed the mark on service and atmosphere.
Atmosphere: 1
Food: 4
Service: 1
Tony Hash
This is my go-to Starbucks! The staff is awesome, and the drinks are always on point. I’m always amazed at how many customers they know by name or by their usual order. I had a little drink mix-up once, and they fixed it right away with no fuss. Excellent customer service every time!
Atmosphere: 5
Food: 5
Service: 5
Charles Watson
The first thing you should know is that this location is not a corporate store. Therefore, it does not have all the offerings of a corporate store. But the staff I encountered, while nice enough, was not very well trained to let you know that something was not available upfront. For example, I ordered a cinnamon coffee cake, which I did had to explain to the staff was the same as the classic coffee cake. They found it on their computer screen and put in the order only to find out they don’t have it available at that store. I had to ask for a sleeve for my coffee cup, which they apparently were only giving out upon request because they don’t have enough. A management issue. The staff was not particularly enthusiastic. One young lady seemed to be more interested in pointing out the fact that she still had a minute and 37 seconds left on her break. They did politely allow me to replace the coffee cake that they did not have with a comfortably priced item. They also offered to refund it. I was the only person in the store at the time. And it was still one of the slowest Starbucks experiences I’ve ever had.
Atmosphere: 4
Food: 2
Service: 1
Gold Raven
I come in here sometimes for drinks, and I’ve always had a great experience. The staff are friendly and professional. Dexter is typically the barista that makes my drinks; I usually get a pumpkin spice chai and he’s made it perfect every time!
Atmosphere: 5
Food: 5
Service: 5
Gia Gia
The worst drink I have ever had made by Starbucks and I am far from picky. The barista was rude and unwelcoming. I stressed my concerns about my drink and they tried to make me pay for a new one. I get the same drink every time at Starbucks but this specific location could not get it right. I would give 0 stars if I could.
David Cooper
Horrible place rude workers I don't recommend anyone going here.
Worst cappuccino ever! I have been to many Starbucks and I was suprised how light the coffee was. When I started drinking it I realised there was next to no milk in it just large bubbles but no froth. Really disappointed! :(
Atmosphere: 3
Food: 1
Service: 4
Kimberly Vargas
I ordered a hazelnut iced shaken espresso and the person with blue hair was supposed to put salted caramel cream foam because I paid for it when I asked if they put any cold foam he had a horrible attitude and told me he did when I asked another lady she said it was probably the end of what he had.. I paid for it I should be getting what I ordered and I asked for a double and he must have put more espresso that I wanted. I normally have a great experience with this place but idk who this guy with blue hair came from because he sucks and needs to fix his attitude.
Atmosphere: 1
Food: 1
Service: 1
Sebastian Hayes
best starbucks in roanoke <3333
Atmosphere: 5
Food: 5
Service: 5
Andrea Hayner
Very limited parking. Rude service.
Atmosphere: 4
Food: 4
Service: 2
Demar Jiyuu
They do not sell cups of water to the public… 0 stars of possible
I’ve visited this Starbucks countless times and never had an issue until now. I took my dog on a walk and got her excited about stopping at Starbucks for a water and a pup cup. When I went inside, I was told I couldn’t get it without a purchase. I didn’t have my card on me, so we had to leave. My dog was confused and disappointed, knowing what we came for. This walk was meant to notice the small joys and simple moments that are also her big and exciting moments. We had to pivot due to what felt like corporate policy over customer experience. I can’t help but wonder how much they really save by denying a half cup of whipped cream and some tap water. This is another disappointing example of how grossly out of touch corporate decision makers are.
Best coffee, best staff and great customer service! We love this store downtown!
Atmosphere: 5
Food: 5
Service: 5
Let me start by saying I do work fairly close to this location therefore I guess you could consider me a ‘regular’ when I am in office. The staff is always pleasant and when things have been wrong in the past there have been no issues with getting them switched out and or fixed. Additionally, this location offers mini samples of both food and drinks for customers to try — sometimes & no this is not upon request. The team works together effectively to ensure that the job is done when I have been in the store — both packed & as the only customer in there. They have a wide selection of merchandise available for purchase and most of the time things are on sale as well. Although this is not a corporate store and does not always offer the same menu items as others they still have a good variety of options available.
Before bashing the location and or workers
— ask to speak with a manager perhaps they are easy to talk to and as previously stated I have had no issues with my interactions with them.
Atmosphere: 5
Food: 5
Service: 5
It was very efficient in getting my Eggnog Latte.
Atmosphere: 5
Food: 5
Service: 5
My husband and I were visiting from out of town (staying at the Hampton Inn next door, the day before Thanksgiving) and stopped in for coffees and a food order. While we were waiting and talking, an employee began cleaning the large table next to us and loudly dragged multiple chairs across the floor instead of lifting them. The noise was so intense we had to stop our conversation, and it gave me a headache. The same employee came over and, in a dismissive tone, asked if we had already ordered because they were closing in 10 minutes—even though the store was still crowded. We said yes, grabbed our drinks, and left. The whole interaction felt rushed and unwelcoming.
I understand closing procedures, but basic courtesy matters: avoid ear-splitting chair dragging, communicate kindly, and maintain a calm environment. This location missed the mark on service and atmosphere.
Atmosphere: 1
Food: 4
Service: 1
This is my go-to Starbucks! The staff is awesome, and the drinks are always on point. I’m always amazed at how many customers they know by name or by their usual order. I had a little drink mix-up once, and they fixed it right away with no fuss. Excellent customer service every time!
Atmosphere: 5
Food: 5
Service: 5
The first thing you should know is that this location is not a corporate store. Therefore, it does not have all the offerings of a corporate store. But the staff I encountered, while nice enough, was not very well trained to let you know that something was not available upfront. For example, I ordered a cinnamon coffee cake, which I did had to explain to the staff was the same as the classic coffee cake. They found it on their computer screen and put in the order only to find out they don’t have it available at that store. I had to ask for a sleeve for my coffee cup, which they apparently were only giving out upon request because they don’t have enough. A management issue. The staff was not particularly enthusiastic. One young lady seemed to be more interested in pointing out the fact that she still had a minute and 37 seconds left on her break. They did politely allow me to replace the coffee cake that they did not have with a comfortably priced item. They also offered to refund it. I was the only person in the store at the time. And it was still one of the slowest Starbucks experiences I’ve ever had.
Atmosphere: 4
Food: 2
Service: 1
I come in here sometimes for drinks, and I’ve always had a great experience. The staff are friendly and professional. Dexter is typically the barista that makes my drinks; I usually get a pumpkin spice chai and he’s made it perfect every time!
Atmosphere: 5
Food: 5
Service: 5
The worst drink I have ever had made by Starbucks and I am far from picky. The barista was rude and unwelcoming. I stressed my concerns about my drink and they tried to make me pay for a new one. I get the same drink every time at Starbucks but this specific location could not get it right. I would give 0 stars if I could.
Horrible place rude workers I don't recommend anyone going here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst cappuccino ever! I have been to many Starbucks and I was suprised how light the coffee was. When I started drinking it I realised there was next to no milk in it just large bubbles but no froth. Really disappointed! :(
Atmosphere: 3
Food: 1
Service: 4
I ordered a hazelnut iced shaken espresso and the person with blue hair was supposed to put salted caramel cream foam because I paid for it when I asked if they put any cold foam he had a horrible attitude and told me he did when I asked another lady she said it was probably the end of what he had.. I paid for it I should be getting what I ordered and I asked for a double and he must have put more espresso that I wanted. I normally have a great experience with this place but idk who this guy with blue hair came from because he sucks and needs to fix his attitude.
Atmosphere: 1
Food: 1
Service: 1
best starbucks in roanoke <3333
Atmosphere: 5
Food: 5
Service: 5
Very limited parking. Rude service.
Atmosphere: 4
Food: 4
Service: 2
They do not sell cups of water to the public… 0 stars of possible
Loading...