I come in here sometimes for drinks, and I’ve always had a great experience. The staff are friendly and professional. Dexter is typically the barista that makes my drinks; I usually get a pumpkin spice chai and he’s made it perfect every time!
Atmosphere: 5
Food: 5
Service: 5
Gia Gia
The worst drink I have ever had made by Starbucks and I am far from picky. The barista was rude and unwelcoming. I stressed my concerns about my drink and they tried to make me pay for a new one. I get the same drink every time at Starbucks but this specific location could not get it right. I would give 0 stars if I could.
David Cooper
Horrible place rude workers I don't recommend anyone going here.
Atmosphere: 1
Food: 1
Service: 1
Daniela Goedeke
Worst cappuccino ever! I have been to many Starbucks and I was suprised how light the coffee was. When I started drinking it I realised there was next to no milk in it just large bubbles but no froth. Really disappointed! :(
Atmosphere: 3
Food: 1
Service: 4
Kimberly Vargas
I ordered a hazelnut iced shaken espresso and the person with blue hair was supposed to put salted caramel cream foam because I paid for it when I asked if they put any cold foam he had a horrible attitude and told me he did when I asked another lady she said it was probably the end of what he had.. I paid for it I should be getting what I ordered and I asked for a double and he must have put more espresso that I wanted. I normally have a great experience with this place but idk who this guy with blue hair came from because he sucks and needs to fix his attitude.
Atmosphere: 1
Food: 1
Service: 1
Sebastian Hayes
best starbucks in roanoke <3333
Atmosphere: 5
Food: 5
Service: 5
Andrea Hayner
Very limited parking. Rude service.
Atmosphere: 4
Food: 4
Service: 2
Demar Jiyuu
They do not sell cups of water to the public… 0 stars of possible
Ripley Mason
Literally cannot make a drink right. Every time I ask for an iced drink they make it hot and vice versa. Should probably go to one of the half dozen coffee shops in the Downtown area. Would be cheaper too.
Atmosphere: 1
Food: 1
Service: 2
Jeremy Rhoades (Dreamkeeper 77)
Be informed that the menu on the wall does not list prices for small drinks. You have to ask for that secretive inside information.
4 times in a month they gave me the wrong size and charged me for the large. Starbucks has to go back to training people how make regular coffee. This nonsense of pumps and fake sweetners makes it worse. The CEO should be ashamed of how far this franchise fell
April Jean
Met my bestfriend here and really enjoyed our time talking and they were very polite even when we stayed close to closing time. Great atmosphere very relaxing!
Atmosphere: 5
Food: 5
Service: 5
Serge Simurina
I am a regular customer that comes to Roanoke downtown location twice a week and probably spends between $40/50 and leave a tip. I am aware of Starbucks’ store policy when it comes to restroom use because of homelessness . This is the third occurrence that the baristas have been unpleasant and condescending when I asked for the code to the restroom. They put me through the Spanish Inquisition and doubt me that I’m a customer even when I’ve had several interactions through buying coffee or even sitting there for an hour at a time. Either he has the memory of a gold fish or just a bad attitude in general or maybe he doesn’t care. There were even other customers next to us who were perplexed why I got grilled. Funny thing is, we’ve seen homeless people using the restroom without buying anything. Ironically, it seems like Dakota also wrote a review here about himself. We have decided not to come here and switch for a much better atmosphere and service at Mill Mountain Grind in Salem.
Ghost Reaper
Number 1 favorite place to get my daily vanillabean or mocha frappé's they make the best damn frappé's in the world, keep up the hard work, your recipes are absolutely amazing 👏 🤩 👌 also they are very nice to me and my daughter October, they never showed me any disrespect they always greet us with a smile and a hi 👋🏻. Idk what her name is but there's a girl in there that really needs a promotion me and my daughter love her lots. 😊 food is amazing, bathrooms are high tech and offer cleanliness everyday, the products like cups and other stuff are absolutely adorable, and the atmosphere I'd give a 10 star so I'll do this instead ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ there's your ten stars 🌟
I come in here sometimes for drinks, and I’ve always had a great experience. The staff are friendly and professional. Dexter is typically the barista that makes my drinks; I usually get a pumpkin spice chai and he’s made it perfect every time!
Atmosphere: 5
Food: 5
Service: 5
The worst drink I have ever had made by Starbucks and I am far from picky. The barista was rude and unwelcoming. I stressed my concerns about my drink and they tried to make me pay for a new one. I get the same drink every time at Starbucks but this specific location could not get it right. I would give 0 stars if I could.
Horrible place rude workers I don't recommend anyone going here.
Atmosphere: 1
Food: 1
Service: 1
Worst cappuccino ever! I have been to many Starbucks and I was suprised how light the coffee was. When I started drinking it I realised there was next to no milk in it just large bubbles but no froth. Really disappointed! :(
Atmosphere: 3
Food: 1
Service: 4
I ordered a hazelnut iced shaken espresso and the person with blue hair was supposed to put salted caramel cream foam because I paid for it when I asked if they put any cold foam he had a horrible attitude and told me he did when I asked another lady she said it was probably the end of what he had.. I paid for it I should be getting what I ordered and I asked for a double and he must have put more espresso that I wanted. I normally have a great experience with this place but idk who this guy with blue hair came from because he sucks and needs to fix his attitude.
Atmosphere: 1
Food: 1
Service: 1
best starbucks in roanoke <3333
Atmosphere: 5
Food: 5
Service: 5
Very limited parking. Rude service.
Atmosphere: 4
Food: 4
Service: 2
They do not sell cups of water to the public… 0 stars of possible
Literally cannot make a drink right. Every time I ask for an iced drink they make it hot and vice versa. Should probably go to one of the half dozen coffee shops in the Downtown area. Would be cheaper too.
Atmosphere: 1
Food: 1
Service: 2
Be informed that the menu on the wall does not list prices for small drinks. You have to ask for that secretive inside information.
Restaurantji Recommends
Worst bagels in the city! Please stop! ✋
Atmosphere: 1
Food: 1
Service: 1
4 times in a month they gave me the wrong size and charged me for the large. Starbucks has to go back to training people how make regular coffee. This nonsense of pumps and fake sweetners makes it worse. The CEO should be ashamed of how far this franchise fell
Met my bestfriend here and really enjoyed our time talking and they were very polite even when we stayed close to closing time. Great atmosphere very relaxing!
Atmosphere: 5
Food: 5
Service: 5
I am a regular customer that comes to Roanoke downtown location twice a week and probably spends between $40/50 and leave a tip. I am aware of Starbucks’ store policy when it comes to restroom use because of homelessness . This is the third occurrence that the baristas have been unpleasant and condescending when I asked for the code to the restroom. They put me through the Spanish Inquisition and doubt me that I’m a customer even when I’ve had several interactions through buying coffee or even sitting there for an hour at a time. Either he has the memory of a gold fish or just a bad attitude in general or maybe he doesn’t care. There were even other customers next to us who were perplexed why I got grilled. Funny thing is, we’ve seen homeless people using the restroom without buying anything. Ironically, it seems like Dakota also wrote a review here about himself. We have decided not to come here and switch for a much better atmosphere and service at Mill Mountain Grind in Salem.
Number 1 favorite place to get my daily vanillabean or mocha frappé's they make the best damn frappé's in the world, keep up the hard work, your recipes are absolutely amazing 👏 🤩 👌 also they are very nice to me and my daughter October, they never showed me any disrespect they always greet us with a smile and a hi 👋🏻. Idk what her name is but there's a girl in there that really needs a promotion me and my daughter love her lots. 😊 food is amazing, bathrooms are high tech and offer cleanliness everyday, the products like cups and other stuff are absolutely adorable, and the atmosphere I'd give a 10 star so I'll do this instead ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ there's your ten stars 🌟
Atmosphere: 5
Food: 5
Service: 5
Loading...