Cool place to get Coffee.....at the expense of your financial well-being.
Atmosphere: 5
Food: 5
Service: 5
William Keefer
Always good
Atmosphere: 5
Food: 5
Service: 5
Heather Wilson
So I’m a newbie. Today was my first time. Honestly, I was just frustrated from the start. Coming into the parking lot, trying to park when a speeding car comes thru from the drive thru who turned out to be an employee coming to work as we entered, that soured my mood. Then after seeing 3 signs for the summer berry lemonade on the way in - that’s what I wanted. When my order was read back, she said strawberry açaí lemonade and I corrected her and said summer berry. She told me there were no boba, but she could put some fruit in it. Then asked if we wanted the other mango dragonfruit made with lemonade, I didn’t know what that meant because the menu didnt have options listed. My daughter said she wanted it plain (not lemonade). Strawberry Açaí lemonade was still made in place of the Summer Berry even after the correction and convo. Then the mango dragon fruit was still made with lemonade. I stated that I ordered the Summer Berry not the strawberries açaí, and I was asked were you told we were out of boba? At this point, I just felt defeated by the whole experience and just left. If it’s not available cool, but dont take the order for it then change it. Or just take the signs down from all over the place.
Atmosphere: 3
Food: 2
Service: 3
Adam Cox
The people are very friendly and always have a smile when getting coffee. Nice area to relax nearby the Moe's and the brewery parking can be a little bit difficult to find.
Atmosphere: 5
Food: 4
Service: 5
Taishika Knight
My drink was great! Not every starbucks can make it correctly, but they did!
Atmosphere: 5
Food: 5
Service: 5
Summer P
Always delicious and quick
Atmosphere: 5
Food: 5
Service: 5
Myss Rich
The man in drivethru screamed at me because I asked if I could pay for ice and water.
Atmosphere: 1
Service: 1
Scott Habeeb
Who doesn’t like Starbucks! 😊
Atmosphere: 5
Food: 5
Service: 5
Tanisha gray
So friendly
Atmosphere: 5
Food: 5
Service: 5
Bobbie Waldron
Out of all the Starbucks in the Roanoke valley this has to be the worse one. They never make my drink right and for as much as you have to pay for these drinks, it should close to perfect! What I got today was very bitter and was missing items I asked for.
I have yo say the staff here is super nice and helpful, Jada is awesome she went oit of her way to make sure that one of our drinks was properly prepared. She needs a raise.
Atmosphere: 5
Food: 5
Service: 5
Alexis J
Starting to really not become a fan of the employees at this location. They used to be so nice and welcoming.. i don’t know what happened.
Side note: it’s not customer service-like to complain at your customer because they got to the drive through too early after placing a mobile order
Atmosphere: 3
Service: 2
Paris Smith
THIS STARBUCKS LOCATION IS THE ONLY ONE THAT MAKES MY DRINKS RIGHT EVERYTIME‼️‼️‼️‼️‼️‼️⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Elijah Harlow
Nice and clean
Atmosphere: 4
Food: 3
Service: 3
Julie Hubert-decicco
It's frustrating that not only can we no longer purchase things online, you don't offer enough in stores, and then you charge extra for people who have allergies!? so my affordability for coffee has obviously gone down, and now that you're charging extra for people with allergies, I can't even afford one drink a week anymore! I love Starbucks. I've spent so much money on it just because this is outrageous. I can't do 7 something for my basic coffee that used to be under $5 2 months ago... Starbucks, I will be moving to a different company if you can't figure this out for everyone, please. And stop moving your employees around. Keep the ones here that are happy it's not cool! Some of us go in just to talk to those people and that's why we spend our money if you take that away why will we go back??? It's great coffee, but trust me, after spending over $7/8 to get one small drink for my daughter and I've been doing it for 15 years because it was a thing with my brother.. Who passed.. I understand things have gone up in price, but you guys have always been up in price. There was no need for you to bring it any higher!!! You know that at least not that much
Cool place to get Coffee.....at the expense of your financial well-being.
Atmosphere: 5
Food: 5
Service: 5
Always good
Atmosphere: 5
Food: 5
Service: 5
So I’m a newbie. Today was my first time. Honestly, I was just frustrated from the start. Coming into the parking lot, trying to park when a speeding car comes thru from the drive thru who turned out to be an employee coming to work as we entered, that soured my mood. Then after seeing 3 signs for the summer berry lemonade on the way in - that’s what I wanted. When my order was read back, she said strawberry açaí lemonade and I corrected her and said summer berry. She told me there were no boba, but she could put some fruit in it. Then asked if we wanted the other mango dragonfruit made with lemonade, I didn’t know what that meant because the menu didnt have options listed. My daughter said she wanted it plain (not lemonade). Strawberry Açaí lemonade was still made in place of the Summer Berry even after the correction and convo. Then the mango dragon fruit was still made with lemonade. I stated that I ordered the Summer Berry not the strawberries açaí, and I was asked were you told we were out of boba? At this point, I just felt defeated by the whole experience and just left. If it’s not available cool, but dont take the order for it then change it. Or just take the signs down from all over the place.
Atmosphere: 3
Food: 2
Service: 3
The people are very friendly and always have a smile when getting coffee. Nice area to relax nearby the Moe's and the brewery parking can be a little bit difficult to find.
Atmosphere: 5
Food: 4
Service: 5
My drink was great! Not every starbucks can make it correctly, but they did!
Atmosphere: 5
Food: 5
Service: 5
Always delicious and quick
Atmosphere: 5
Food: 5
Service: 5
The man in drivethru screamed at me because I asked if I could pay for ice and water.
Atmosphere: 1
Service: 1
Who doesn’t like Starbucks! 😊
Atmosphere: 5
Food: 5
Service: 5
So friendly
Atmosphere: 5
Food: 5
Service: 5
Out of all the Starbucks in the Roanoke valley this has to be the worse one. They never make my drink right and for as much as you have to pay for these drinks, it should close to perfect! What I got today was very bitter and was missing items I asked for.
Atmosphere: 3
Service: 1
Restaurantji Recommends
I have yo say the staff here is super nice and helpful, Jada is awesome she went oit of her way to make sure that one of our drinks was properly prepared. She needs a raise.
Atmosphere: 5
Food: 5
Service: 5
Starting to really not become a fan of the employees at this location. They used to be so nice and welcoming.. i don’t know what happened.
Side note: it’s not customer service-like to complain at your customer because they got to the drive through too early after placing a mobile order
Atmosphere: 3
Service: 2
THIS STARBUCKS LOCATION IS THE ONLY ONE THAT MAKES MY DRINKS RIGHT EVERYTIME‼️‼️‼️‼️‼️‼️⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Nice and clean
Atmosphere: 4
Food: 3
Service: 3
It's frustrating that not only can we no longer purchase things online, you don't offer enough in stores, and then you charge extra for people who have allergies!? so my affordability for coffee has obviously gone down, and now that you're charging extra for people with allergies, I can't even afford one drink a week anymore! I love Starbucks. I've spent so much money on it just because this is outrageous. I can't do 7 something for my basic coffee that used to be under $5 2 months ago... Starbucks, I will be moving to a different company if you can't figure this out for everyone, please. And stop moving your employees around. Keep the ones here that are happy it's not cool! Some of us go in just to talk to those people and that's why we spend our money if you take that away why will we go back??? It's great coffee, but trust me, after spending over $7/8 to get one small drink for my daughter and I've been doing it for 15 years because it was a thing with my brother.. Who passed.. I understand things have gone up in price, but you guys have always been up in price. There was no need for you to bring it any higher!!! You know that at least not that much
Atmosphere: 4
Food: 3
Service: 5
Loading...