I always have items in my order prepared incorrectly, frequently missing items-especially drinks, and often unnecessarily long wait times when there are few customers. There's rarely anyone at the front counter, so customers are left waiting for several minutes before even being greeted or having their order taken, and are still asked by staff to place the order themselves on the kiosk (which is also requested by multiple signs posted at registers and near the kiosks), making it seem as though it is an inconvenience to take their orders.
Atmosphere: 3
Food: 2
Service: 1
Dakota Hays
This is by far one of the best Taco Bell's around. I don't eat it but hubby does.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 3
Service: 4
Tyler Wygal
Ordered via doordash. Forgot something in order, called in and they cursed me out and hung up......Extremely unprofessional....
Atmosphere: 3
Food: 5
Service: 1
Mariam Ibrahim
The food is really great and all but they remove stuff instead of adding stuff, But again the food is really great
Parking: There are like 20 or less parking lots but pretty wide area for cars
Kid-friendliness: It's really kid friendly and the workers are really kind!
Wheelchair accessibility: They have some parking lots for disabled people and there is a door for disabled people
Noah Manley
I’ve ordered for delivery from this location twice in the past month, and both times they managed to mess up my each of my orders. First I didn’t get either of the two drinks I ordered, and then I didn’t get either of the two food items I ordered. I don’t understand if it’s incompetency or ignorance but my lord taco bell you gotta lock in on the quality control PLEASE. Taco bell isn’t even that bad but their hires apparently can’t do their jobs.
Food: 2
Service: 1
Levi Wright
$13 for hard taco shell with barely anything in it. Disrespectful to take people's money for this sub par product.
Atmosphere: 1
Food: 1
Service: 2
Scott Kinney
It's true that you can have a vegan meal at Taco Bell. Simply substitute black beans for the beef and then have it fresco style where they substitute sour cream and cheese for Pico de Gallo. Yummy!! Great location on Hershberger Rd in Roanoke VA. Also it's important to note that Taco Bell is the first fast food restaurant to offer American Vegetarian Association (AVA) certified food options. Enjoy!!
Vegetarian options: Just swap black beans for beef and chicken on any item.
Atmosphere: 2
Food: 3
Service: 3
christopher Harris
I have been to this Taco Bell multiple times. It is hit or miss. Quality of food is what you expect from Taco Bell. But that is where it stops. The service has a lot to be desired. I would chalk it up to kids working there, but it not usually them with the "don't care" attitude. Please always check your order for correctness and completeness. It is ok for a quick bite as it is the closest one to me.
Atmosphere: 4
Food: 4
Service: 1
Dave Burke
This use to be the quickest fast food in town. Not anymore. Seems like it all goes downhill when they make you place your own order
Atmosphere: 2
Food: 3
Service: 1
Jan Fran
After staff changes, service and attitude has improved greatly
This place is an absolute dump, you could not pay me to eat here. I don't think they've cleaned anything since Covid. We saw a mouse right out front under the Mobie Order Station. The employees, if they can even be called that, hide behind the food stations and ignore you until you actually flag them down. Had 2 tell us that they were clocking out. The other 3 employees just seemed to enjoy being ignorant and making childish comments. We were just waiting on a DoorDash order and it took at least 20 minutes to make 3 items and they were not busy at all. If you feel the need to eat here, just take a tortilla, wipe it on a rat trap and throw a hot dog on it and that'll pretty much sum it up.
Atmosphere: 1
Food: 1
Service: 1
Steve Walton
it seemed clean and they were fast and friendly
Atmosphere: 1
Food: 3
Service: 4
Evan Hume
Stinks of old bad grease when entering.
Atmosphere: 1
Food: 4
Service: 5
Jennifer
Went through the drive thru got home to realize there was no ice in the drinks they were flat and the food wasn’t cut. This was the worst quality food I have gotten. Pretty sad and they weren’t busy
Food: 2
Amanda Sims
I don't eat here very often, but when I do they always forget your sauce even though they'll ask you if you want any. You have to ask for them to cut your quesadillas or they won't. Drinks always taste watered down.
I always have items in my order prepared incorrectly, frequently missing items-especially drinks, and often unnecessarily long wait times when there are few customers.
There's rarely anyone at the front counter, so customers are left waiting for several minutes before even being greeted or having their order taken, and are still asked by staff to place the order themselves on the kiosk (which is also requested by multiple signs posted at registers and near the kiosks), making it seem as though it is an inconvenience to take their orders.
Atmosphere: 3
Food: 2
Service: 1
This is by far one of the best Taco Bell's around. I don't eat it but hubby does.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 3
Service: 4
Ordered via doordash. Forgot something in order, called in and they cursed me out and hung up......Extremely unprofessional....
Atmosphere: 3
Food: 5
Service: 1
The food is really great and all but they remove stuff instead of adding stuff, But again the food is really great
Parking: There are like 20 or less parking lots but pretty wide area for cars
Kid-friendliness: It's really kid friendly and the workers are really kind!
Wheelchair accessibility: They have some parking lots for disabled people and there is a door for disabled people
I’ve ordered for delivery from this location twice in the past month, and both times they managed to mess up my each of my orders. First I didn’t get either of the two drinks I ordered, and then I didn’t get either of the two food items I ordered. I don’t understand if it’s incompetency or ignorance but my lord taco bell you gotta lock in on the quality control PLEASE. Taco bell isn’t even that bad but their hires apparently can’t do their jobs.
Food: 2
Service: 1
$13 for hard taco shell with barely anything in it. Disrespectful to take people's money for this sub par product.
Atmosphere: 1
Food: 1
Service: 2
It's true that you can have a vegan meal at Taco Bell. Simply substitute black beans for the beef and then have it fresco style where they substitute sour cream and cheese for Pico de Gallo. Yummy!! Great location on Hershberger Rd in Roanoke VA. Also it's important to note that Taco Bell is the first fast food restaurant to offer American Vegetarian Association (AVA) certified food options. Enjoy!!
Vegetarian options: Just swap black beans for beef and chicken on any item.
Atmosphere: 2
Food: 3
Service: 3
I have been to this Taco Bell multiple times. It is hit or miss. Quality of food is what you expect from Taco Bell. But that is where it stops. The service has a lot to be desired. I would chalk it up to kids working there, but it not usually them with the "don't care" attitude. Please always check your order for correctness and completeness. It is ok for a quick bite as it is the closest one to me.
Atmosphere: 4
Food: 4
Service: 1
This use to be the quickest fast food in town. Not anymore. Seems like it all goes downhill when they make you place your own order
Atmosphere: 2
Food: 3
Service: 1
After staff changes, service and attitude has improved greatly
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
This place is an absolute dump, you could not pay me to eat here. I don't think they've cleaned anything since Covid. We saw a mouse right out front under the Mobie Order Station. The employees, if they can even be called that, hide behind the food stations and ignore you until you actually flag them down. Had 2 tell us that they were clocking out. The other 3 employees just seemed to enjoy being ignorant and making childish comments. We were just waiting on a DoorDash order and it took at least 20 minutes to make 3 items and they were not busy at all. If you feel the need to eat here, just take a tortilla, wipe it on a rat trap and throw a hot dog on it and that'll pretty much sum it up.
Atmosphere: 1
Food: 1
Service: 1
it seemed clean and they were fast and friendly
Atmosphere: 1
Food: 3
Service: 4
Stinks of old bad grease when entering.
Atmosphere: 1
Food: 4
Service: 5
Went through the drive thru got home to realize there was no ice in the drinks they were flat and the food wasn’t cut. This was the worst quality food I have gotten. Pretty sad and they weren’t busy
Food: 2
I don't eat here very often, but when I do they always forget your sauce even though they'll ask you if you want any. You have to ask for them to cut your quesadillas or they won't. Drinks always taste watered down.
Food: 3
Service: 3
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