Not knocking their ice cream. However when we arrived, there was a sign on the door stating the establishment was out of ice cream. The audacity
Food: 3
Service: 3
Tullio O'Reilly
Great people. Clean place
Atmosphere: 5
Food: 5
Service: 5
Leigh Cook
This evening at 7:37pm we came through the drive thru, we had ordered two blizzards had a mobile coupon for a free large blizzard. The employee I’m not sure what his name was couldn’t get the coupon on my phone to scan. He came back and told me that they were having trouble with their scanner, and he paused like he was thinking were we’re going to be like, okay we don’t want to get our free blizzard? They ended up switching scanners, then a girl came to the window, scanned the bar code. I simply asked her because we waited for a little bit, if our blizzards had started to melt? She came back with a very rude tone, when she said” NO MAM!!! I told her she didn’t need to be rude and that her tone said everything. And then she said I was rude, like how am I rude when I simply told the guy that I wanted my free blizzard and that it wasn’t my fault that their scanner wasn’t working. She gave us our blizzards and then before we pulled away from the drive thru she slammed the window closed!! VERY POOR CUSTOMER SERVICE!!! To think they are getting paid much more than they deserve an hour and still treat their customer this way. You can ask any of your drive thru employees we are usually always there every Friday evening to get us a Blizzard and sometimes during the week as well. This visit though, I don’t know if we will be back. Having worked retail for many years and being treated like we were this evening is just unacceptable and VERY poor customer service. If I had said something like she did this evening and my manager was informed about it I would be looking for another job the next day!!! What one employee does to a customer is a reflection of that whole establishment. It’s ashame to because we WERE good customers and loved coming there, but I think that was pretty much ruined this evening.
Food: 5
Service: 1
Jay Arora
Worst customer service . Ordered from app at 8 10 got in line at 820 and was told to pull around then was waiting at window for 20 mins then was told to go front door and the lady came after 10 mins with wrong order . I had to finally go inside after waiting for 30 min in car and still my food wasn’t ready. I will never visit them again and will not recommend to anyone . The offer was for 2 things only. Worst service I ever experienced . I hope management seee this and get better.
Atmosphere: 1
Food: 1
Service: 1
laura holder
Icecream was good
Atmosphere: 5
Food: 5
Service: 5
Brendon “Dvilman” Gray
Took forever to get two milkshakes and had to go inside and order after waiting a while and giving up because no o never came up on the speaker at the drive through
Literally just left there. Sat our stuff down at the tables outside and was Literally getting ready to go inside to place an order when I can only assume who was the manager on duty came outside and rudely told us we couldn't sit outside if we weren't paying customers ordering food, and that even if we were going to purchase food, we couldn't sit there as long as we wanted, that we had to sit and eat as fast as we could and then leave when we were done eating. Never in my life have I went to any food place getting ready to spend my money there on food just to be disrespected in such a way just because I didn't order my food as soon as I got on to the property. Absolutely the worst customer service I have ever experienced in my life. Have already contacted corporate which I am NEVER the type of person to do, but in this case I hope the manager we came in contact with today loses their job because she is the worst fast food manager I have ever come in contact with. 0/10 customer service.
Atmosphere: 1
Service: 1
little man
Love DQ
Atmosphere: 5
Food: 5
Service: 5
Katelyn Blevins
Waited in line to order just for someone to say “we’re closed” & ignore me as soon as I pulled up even though the hours say open til’ 10PM. Awful customer service & very disappointing.
Service: 1
Carolyn Carson
Worst hamburger I have ever eat NEVER AGAIN Ice Cream best thing they have Chicken tenders decent Hotdogs are hit and miss Just gonna stop going
Good food and service is fast.
Atmosphere: 4
Food: 4
Service: 4
they are so slow
Not knocking their ice cream. However when we arrived, there was a sign on the door stating the establishment was out of ice cream. The audacity
Food: 3
Service: 3
Great people. Clean place
Atmosphere: 5
Food: 5
Service: 5
This evening at 7:37pm we came through the drive thru, we had ordered two blizzards had a mobile coupon for a free large blizzard. The employee I’m not sure what his name was couldn’t get the coupon on my phone to scan. He came back and told me that they were having trouble with their scanner, and he paused like he was thinking were we’re going to be like, okay we don’t want to get our free blizzard? They ended up switching scanners, then a girl came to the window, scanned the bar code. I simply asked her because we waited for a little bit, if our blizzards had started to melt? She came back with a very rude tone, when she said” NO MAM!!! I told her she didn’t need to be rude and that her tone said everything. And then she said I was rude, like how am I rude when I simply told the guy that I wanted my free blizzard and that it wasn’t my fault that their scanner wasn’t working. She gave us our blizzards and then before we pulled away from the drive thru she slammed the window closed!! VERY POOR CUSTOMER SERVICE!!! To think they are getting paid much more than they deserve an hour and still treat their customer this way. You can ask any of your drive thru employees we are usually always there every Friday evening to get us a Blizzard and sometimes during the week as well. This visit though, I don’t know if we will be back. Having worked retail for many years and being treated like we were this evening is just unacceptable and VERY poor customer service. If I had said something like she did this evening and my manager was informed about it I would be looking for another job the next day!!! What one employee does to a customer is a reflection of that whole establishment. It’s ashame to because we WERE good customers and loved coming there, but I think that was pretty much ruined this evening.
Food: 5
Service: 1
Worst customer service . Ordered from app at 8 10 got in line at 820 and was told to pull around then was waiting at window for 20 mins then was told to go front door and the lady came after 10 mins with wrong order . I had to finally go inside after waiting for 30 min in car and still my food wasn’t ready. I will never visit them again and will not recommend to anyone . The offer was for 2 things only. Worst service I ever experienced . I hope management seee this and get better.
Atmosphere: 1
Food: 1
Service: 1
Icecream was good
Atmosphere: 5
Food: 5
Service: 5
Took forever to get two milkshakes and had to go inside and order after waiting a while and giving up because no o never came up on the speaker at the drive through
Fried and lame
Atmosphere: 1
Food: 1
Service: 3
Great quick ice cream treat
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Literally just left there. Sat our stuff down at the tables outside and was Literally getting ready to go inside to place an order when I can only assume who was the manager on duty came outside and rudely told us we couldn't sit outside if we weren't paying customers ordering food, and that even if we were going to purchase food, we couldn't sit there as long as we wanted, that we had to sit and eat as fast as we could and then leave when we were done eating. Never in my life have I went to any food place getting ready to spend my money there on food just to be disrespected in such a way just because I didn't order my food as soon as I got on to the property. Absolutely the worst customer service I have ever experienced in my life. Have already contacted corporate which I am NEVER the type of person to do, but in this case I hope the manager we came in contact with today loses their job because she is the worst fast food manager I have ever come in contact with. 0/10 customer service.
Atmosphere: 1
Service: 1
Love DQ
Atmosphere: 5
Food: 5
Service: 5
Waited in line to order just for someone to say “we’re closed” & ignore me as soon as I pulled up even though the hours say open til’ 10PM. Awful customer service & very disappointing.
Service: 1
Worst hamburger I have ever eat NEVER AGAIN
Ice Cream best thing they have
Chicken tenders decent
Hotdogs are hit and miss
Just gonna stop going
Food: 2
Service: 5
Peanut buster parfait, nuff said.
Atmosphere: 5
Food: 5
Service: 5
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