AK has helped me twice and is excellent, great customer service!! Thanks guys, you have a new customer for good!! 😊
Atmosphere: 5
Food: 5
Service: 5
Jonathan Katsiros
I just picked up a Smoothie for the first time in almost a month. This is the best one yet. The last few times have not been very good. The new management has helped a lot. I will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Joe Hoffman
Great drinks! And good food!
Atmosphere: 5
Food: 5
Service: 5
Jennifer Lawrence
Part time DoorDasher here....this place is ALWAYS on point. The orders are always ready and always right. I love to see them pop up as an order. Excellent service. I've never had a customer complain about the quality or correctness of an order. Thanks guys!
Service: 5
Keland Shelton
Man I was on door dash bout to do a store pick up and boom Hailey the best customer service experience ever at Tropical Smoothie made my day. Please go check out this tropical smoothie. Best 👏🏿💯🤟🏿
Atmosphere: 5
Food: 5
Service: 5
KELLY GOULD
While I would love to give the Tropical Smoothie location in Salem, VA a 5-star review, unfortunately it falls short.
First, the hours posted on Google are incorrect — the store closes at 9pm, not 10pm. When I brought this up, staff argued with me instead of acknowledging the mistake. That experience alone pushed me to finally write a review.
I truly enjoy Tropical Smoothie as a brand — their smoothies are some of my favorites, and the Chia Oatmeal Pudding is amazing. However, this particular location consistently struggles with customer service and food preparation. Almost every time I’ve ordered a Strawberry Limeade, I’ve had to ask for it to be remade. My most recent Chia Oatmeal Pudding was less than half full and topped with brown, overripe bananas.
The staff often come across as unhappy and dismissive, which makes the experience less enjoyable. Wait times can also be frustrating — up to 15 minutes whether in the drive-through or inside.
What’s disappointing is that when orders are remade, they’re usually done correctly, so I know this location can deliver quality. I’ve gone out of my way while traveling to stop at other Tropical Smoothies and never had these issues — it seems unique to the Salem, VA store.
I keep returning because I like the products, but I really hope this location can improve. With better customer service, attention to food prep, and accurate posted hours, it could easily be a 5-star experience.
Atmosphere: 1
Food: 3
Service: 1
Julie Hubert-decicco
Love it. Everything's getting so expensive!! Still my go to! 💖
Atmosphere: 4
Food: 4
Service: 4
Kristen Williams
My daughter's love this place. Great to have tasty healthy options.
Atmosphere: 5
Food: 5
Service: 5
Brandi Harrison
I purchased the 3 cheese chicken quesadilla. There was absolutely nothing in the dilla no chicken. Barely any cheese, all bread , and a kids portion.
The employees seem unhappy every time I go there. This time I sat in the drive thru , no customers in the store and none in dive thru , waited 5 minutes and no order taken, drove up to window and 3 employees were just standing around. I told them I had been sitting in drive thru for 5 minutes and that 2 other cars were behind me waiting as well. They seemed unfazed, so I wished them a nice evening. No food purchased and no cares given by employees. Good food, absolute terrible service and attitude. Close it down if that’s all you got
Service: 1
Kai Marxen
Pleasant crew and great food!
JP JP
This place is slow as hell
Atmosphere: 1
Food: 1
Service: 1
Sarah Walton
My mother, who is legally deaf, pulled up to the window to order and both girls working purposely walked out of sight. I was in the car with her, but she still tries to be independent with assistance. I called and when one of the workers answered she said that my mother had to order at the box; my mother explained her hearing loss and the girl was short and rude with her order. Someone needs to teach manners about dealing with someone who has a physical disability - whether you can “see” it or not. Very disappointing.
Food and service was wonderful!
Atmosphere: 5
Food: 5
Service: 5
AK has helped me twice and is excellent, great customer service!! Thanks guys, you have a new customer for good!! 😊
Atmosphere: 5
Food: 5
Service: 5
I just picked up a Smoothie for the first time in almost a month. This is the best one yet. The last few times have not been very good. The new management has helped a lot. I will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Great drinks! And good food!
Atmosphere: 5
Food: 5
Service: 5
Part time DoorDasher here....this place is ALWAYS on point. The orders are always ready and always right. I love to see them pop up as an order. Excellent service. I've never had a customer complain about the quality or correctness of an order. Thanks guys!
Service: 5
Man I was on door dash bout to do a store pick up and boom Hailey the best customer service experience ever at Tropical Smoothie made my day. Please go check out this tropical smoothie. Best 👏🏿💯🤟🏿
Atmosphere: 5
Food: 5
Service: 5
While I would love to give the Tropical Smoothie location in Salem, VA a 5-star review, unfortunately it falls short.
First, the hours posted on Google are incorrect — the store closes at 9pm, not 10pm. When I brought this up, staff argued with me instead of acknowledging the mistake. That experience alone pushed me to finally write a review.
I truly enjoy Tropical Smoothie as a brand — their smoothies are some of my favorites, and the Chia Oatmeal Pudding is amazing. However, this particular location consistently struggles with customer service and food preparation. Almost every time I’ve ordered a Strawberry Limeade, I’ve had to ask for it to be remade. My most recent Chia Oatmeal Pudding was less than half full and topped with brown, overripe bananas.
The staff often come across as unhappy and dismissive, which makes the experience less enjoyable. Wait times can also be frustrating — up to 15 minutes whether in the drive-through or inside.
What’s disappointing is that when orders are remade, they’re usually done correctly, so I know this location can deliver quality. I’ve gone out of my way while traveling to stop at other Tropical Smoothies and never had these issues — it seems unique to the Salem, VA store.
I keep returning because I like the products, but I really hope this location can improve. With better customer service, attention to food prep, and accurate posted hours, it could easily be a 5-star experience.
Atmosphere: 1
Food: 3
Service: 1
Love it. Everything's getting so expensive!! Still my go to! 💖
Atmosphere: 4
Food: 4
Service: 4
My daughter's love this place. Great to have tasty healthy options.
Atmosphere: 5
Food: 5
Service: 5
I purchased the 3 cheese chicken quesadilla. There was absolutely nothing in the dilla no chicken. Barely any cheese, all bread , and a kids portion.
Food: 1
Service: 3
Restaurantji Recommends
The employees seem unhappy every time I go there. This time I sat in the drive thru , no customers in the store and none in dive thru , waited 5 minutes and no order taken, drove up to window and 3 employees were just standing around. I told them I had been sitting in drive thru for 5 minutes and that 2 other cars were behind me waiting as well. They seemed unfazed, so I wished them a nice evening. No food purchased and no cares given by employees. Good food, absolute terrible service and attitude. Close it down if that’s all you got
Service: 1
Pleasant crew and great food!
This place is slow as hell
Atmosphere: 1
Food: 1
Service: 1
My mother, who is legally deaf, pulled up to the window to order and both girls working purposely walked out of sight. I was in the car with her, but she still tries to be independent with assistance. I called and when one of the workers answered she said that my mother had to order at the box; my mother explained her hearing loss and the girl was short and rude with her order. Someone needs to teach manners about dealing with someone who has a physical disability - whether you can “see” it or not. Very disappointing.
Atmosphere: 2
Food: 3
Service: 1
Always quick good service, friendly people
Atmosphere: 5
Food: 5
Service: 5
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