didn’t give us all are food,messed up the WHOLE order,very rude
Service: 2
Alessia Jones
I ordered a meal through grub hub along with a brownie frosty. The order was put in at 1658. At 1702 I got a message saying the received the order. About five to six minutes later I received another message saying the order was ready for pick up. My order was picked up and hour later. I received my order at 1806 with my frosty as milk. The frosty was made at 1702 per the recipe and my driver stating the frosty was melted before her even got there. This is the only Wendy’s I’ve ordered from where they don’t make your frosty once your driver arrives and I drive for grub hub as well l. I’ve been to plenty of Wendy’s that ask me to hold off on picking up the order while they make the frosty. I had to throw it away since i ordered at work and have to way of freezing it so I wasted my money.
Food: 1
Service: 1
Robert Carter
Server had their pants down so far that they weree showing all of their underwear. I don't care how you dress in public. That's your choice. But, when you are handling other people's food, I do care. Nobody wants to see their food servers dirty drawers. I didn't order after seeing this. Just left. Will not be back there.
Service: 1
Jeff Lewandowski
Best Wendy’s I have had in years!! Hot food and the people inside friendly
Atmosphere: 5
Food: 5
Service: 5
Christopher McLeod
Tonight’s staff were fantastic quick and efficient with positive attitudes as we showed up to this location right at closing they still served us so 5 stars
Atmosphere: 5
Food: 5
Service: 5
Diane Grantham
Typical Wendy's. We got Frostys.
Atmosphere: 4
Food: 5
Service: 4
Dennies Freeman
From the movement I entered, the experience was underwhelming. I ordered a combo meal, and after what seemed like forever, someone gave me a bag that was obviously not checked. Upon opening it, I found the burger to be lukewarm, the bun appeared stale, and the lettuce was wilted with a slight brown tint at the edges. Worst of all, the drive-thru line was moving slow. Cars ahead of me kept circling, waiting for missing items, with no apology from the staff at all it like they don't care ( (Mind you i was waiting inside people are coming from their cars from drive thru ). This location showed a serious lack of quality control and customer service I Will never come back here ever again
Atmosphere: 1
Food: 1
Service: 1
kelly Misenheimer
Pulled up to the drive thru and was informed they have no hamburgers or specialty sandwiches. Then went to Hardee's where a door dash guy told me they tell people that all the time when they don't feel like working. Fire everyone and start over.
Service: 1
BILLY BOONE JR
People working there I've come in contact with not very customer friendly. Ordering is harder than it needs to be there. Food was okay. They need to clean the tables off when someone finishes eating.
Drive thru. Get home to find it have the wrong sandwich. Barely has any condiments on it. My dogs enjoyed the meat. Service was pleasant people. Food, even the fries, were a huge disappointment. I rarely treat myself to take out.
Atmosphere: 2
Food: 2
Service: 2
Downing Family Diaries
I can never get all my food. Every time I order from this location it's something missing. It's just ridiculous at this point.
Alicia Logan
We ordered food from DoorDash. I ordered a Dave’s Single combo and a 10 piece meal. My food came and I ONLY received the burger and two buns. Nothing on the burger at all. I called the store in Smithfield back just to vent and explain my frustration to the manager. He hung up the phone on me and never picked it back up when I called back. I will never support them again.
Atmosphere: 1
Food: 1
Service: 1
Shante
Customer Sevice has gone down 💯. Staff acts as if your messing up there day for placing an order. They take forever to get you your order. On top of that they can't even get the order right 🤦🏾♀️🤷🏾♀️. Will never go back to this location horrible experience.
didn’t give us all are food,messed up the WHOLE order,very rude
Service: 2
I ordered a meal through grub hub along with a brownie frosty. The order was put in at 1658. At 1702 I got a message saying the received the order. About five to six minutes later I received another message saying the order was ready for pick up. My order was picked up and hour later. I received my order at 1806 with my frosty as milk. The frosty was made at 1702 per the recipe and my driver stating the frosty was melted before her even got there. This is the only Wendy’s I’ve ordered from where they don’t make your frosty once your driver arrives and I drive for grub hub as well l. I’ve been to plenty of Wendy’s that ask me to hold off on picking up the order while they make the frosty. I had to throw it away since i ordered at work and have to way of freezing it so I wasted my money.
Food: 1
Service: 1
Server had their pants down so far that they weree showing all of their underwear. I don't care how you dress in public. That's your choice. But, when you are handling other people's food, I do care. Nobody wants to see their food servers dirty drawers. I didn't order after seeing this. Just left. Will not be back there.
Service: 1
Best Wendy’s I have had in years!! Hot food and the people inside friendly
Atmosphere: 5
Food: 5
Service: 5
Tonight’s staff were fantastic quick and efficient with positive attitudes as we showed up to this location right at closing they still served us so 5 stars
Atmosphere: 5
Food: 5
Service: 5
Typical Wendy's. We got Frostys.
Atmosphere: 4
Food: 5
Service: 4
From the movement I entered, the experience was underwhelming. I ordered a combo meal, and after what seemed like forever, someone gave me a bag that was obviously not checked. Upon opening it, I found the burger to be lukewarm, the bun appeared stale, and the lettuce was wilted with a slight brown tint at the edges. Worst of all, the drive-thru line was moving slow. Cars ahead of me kept circling, waiting for missing items, with no apology from the staff at all it like they don't care ( (Mind you i was waiting inside people are coming from their cars from drive thru ). This location showed a serious lack of quality control and customer service I Will never come back here ever again
Atmosphere: 1
Food: 1
Service: 1
Pulled up to the drive thru and was informed they have no hamburgers or specialty sandwiches. Then went to Hardee's where a door dash guy told me they tell people that all the time when they don't feel like working. Fire everyone and start over.
Service: 1
People working there I've come in contact with not very customer friendly. Ordering is harder than it needs to be there. Food was okay. They need to clean the tables off when someone finishes eating.
Atmosphere: 3
Food: 4
Service: 3
Staff were friendly. Was a good experience.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Drive thru. Get home to find it have the wrong sandwich. Barely has any condiments on it. My dogs enjoyed the meat. Service was pleasant people. Food, even the fries, were a huge disappointment. I rarely treat myself to take out.
Atmosphere: 2
Food: 2
Service: 2
I can never get all my food. Every time I order from this location it's something missing. It's just ridiculous at this point.
We ordered food from DoorDash. I ordered a Dave’s Single combo and a 10 piece meal. My food came and I ONLY received the burger and two buns. Nothing on the burger at all. I called the store in Smithfield back just to vent and explain my frustration to the manager. He hung up the phone on me and never picked it back up when I called back. I will never support them again.
Atmosphere: 1
Food: 1
Service: 1
Customer Sevice has gone down 💯. Staff acts as if your messing up there day for placing an order. They take forever to get you your order. On top of that they can't even get the order right 🤦🏾♀️🤷🏾♀️. Will never go back to this location horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Employees are always nice.
Atmosphere: 4
Food: 4
Service: 4
Loading...