Aroma Cafe
Comida ASQUEROSA y trato IRRESPONSABLE.
Esperamos 45 MINUTOS para que sirvieran la comida a mi familia. Cuando por fin llegó, el pollo y la carne estaban CRUDOS. Esto es un PELIGRO para la salud.
Avisé al manager y 45 minutos después regresa diciendo que si quiero se lleva mi plato para “recalentarlo”, aun viendo el pollo crudo. Total falta de profesionalismo.
Luego de 15 minutos más, me dicen que me darán un reembolso. Se llevan el plato.
Espero 20 minutos y nadie regresa. Voy a buscar al manager y me dice que el cocinero tiró el plato a la basura y ahora dice que “la carne estaba bien cocinada”, por lo tanto NO HAY REEMBOLSO.
👉 Comida cruda
👉 Esperas eternas
👉 Mala manipulación de alimentos
👉 Se contradicen para no responder
Esto no es solo mala atención, es una violación grave de normas sanitarias.
NO RECOMIENDO ESTE LUGAR A NADIE.
Crystal Yeh
Really not sure how many stars to give this place. We had pan de bono and split a cazuela de mariscos and both were pretty good. Prices were a little high for a casual restaurant. The issue is that when I was waiting on line, I felt a weird sensation in my hand, looked down and saw an insect that flew directly into my hand, I screamed and shook my hand and it fell out. I am not certain what species it was, but it was not the invasive lantern bug which is ubiquitous. The staff didn't react at all, I dont know if they didn't see it or didn't care.
Atmosphere: 2
Food: 4
Service: 3
Andreza Rodrigues
The food is really good, but it takes a long time for the food to be ready. Also, the tables are always dirty, because they don’t have enough staff working.
Atmosphere: 3
Food: 5
Service: 3
Ines Argandona
To expensive for the amount and taste of the food,
Atmosphere: 2
Food: 1
Service: 1
Anderson Reyes
Impossible to order anything through the phone. Nobody pays attention to the phone even when the store is empty. Takes minimum 10 calls to get ahold of anyone.
Atmosphere: 1
Service: 1
Daniel Triana
The pandebonos at this place are delicious 🔥 again delicious. The empanada I ordered seems to be older, O reheated, which is the norm nowadays. plenty of indoor seating and plenty of parking. The best Colombian bakery I've tried so far in NOVA
Atmosphere: 5
Food: 5
Service: 5
Will Zapata
It’s ridiculous to wait over an hour for food. Absolutely unacceptable service. This is the first and last time I’ll ever spend my money at this restaurant.
Atmosphere: 4
Food: 4
Service: 1
RICARDO GONZALEZ
They always have a badroom out of service. 1 badroom for such a large place is not good. I believe their staff do that on purpuse to use for them selfs. Bad image and bad managent alowing that to hapen.
It was my first time eating here and they didn’t disappoint. The food was delicious. We tried empanadas, pollo empanizado, bistec con arroz y frijoles. Then, pandebono…amazing warmed up! The service was super helpful with great recommendations and very warm, felt just like Colombia. It was also very clean. Will definitely be returning
Atmosphere: 5
Food: 5
Service: 5
ivanpH7486NB
Very bad experience. Tamales tolimenses poor presentation. Lots of onion and tomato. Very large pieces of meat and to complete my hair came out in the tamale
Darren Hersh
Excellent Colombian food!
Main dishes like Carne Asada plus sides/snacks such as arepas, bunuelos, pan de bonos, and caraminolas are all delicious.
This place is always packed, so be prepared to stand in line. It’s worth it!
Don’t forget their tropical juices like mora, mango, and maracuya.
Daniel EA
Mal servicio, mas de 1 hora de espera para una orden de baleadas cuando el lugar esta vacio de clientes, en mas de una ocasion.
Bad service, more than 1 hour wait for an order of baleadas when the place is empty of customers, on more than one occasion.
Dest
I ordered my food that never arrived. They made a mistake in the order. When I spoke to the cashier, she was rude and it was a problem to get the money back.
Aroma Cafe Comida ASQUEROSA y trato IRRESPONSABLE. Esperamos 45 MINUTOS para que sirvieran la comida a mi familia. Cuando por fin llegó, el pollo y la carne estaban CRUDOS. Esto es un PELIGRO para la salud. Avisé al manager y 45 minutos después regresa diciendo que si quiero se lleva mi plato para “recalentarlo”, aun viendo el pollo crudo. Total falta de profesionalismo. Luego de 15 minutos más, me dicen que me darán un reembolso. Se llevan el plato. Espero 20 minutos y nadie regresa. Voy a buscar al manager y me dice que el cocinero tiró el plato a la basura y ahora dice que “la carne estaba bien cocinada”, por lo tanto NO HAY REEMBOLSO. 👉 Comida cruda 👉 Esperas eternas 👉 Mala manipulación de alimentos 👉 Se contradicen para no responder Esto no es solo mala atención, es una violación grave de normas sanitarias. NO RECOMIENDO ESTE LUGAR A NADIE.
Really not sure how many stars to give this place. We had pan de bono and split a cazuela de mariscos and both were pretty good. Prices were a little high for a casual restaurant. The issue is that when I was waiting on line, I felt a weird sensation in my hand, looked down and saw an insect that flew directly into my hand, I screamed and shook my hand and it fell out. I am not certain what species it was, but it was not the invasive lantern bug which is ubiquitous. The staff didn't react at all, I dont know if they didn't see it or didn't care.
Atmosphere: 2
Food: 4
Service: 3
The food is really good, but it takes a long time for the food to be ready. Also, the tables are always dirty, because they don’t have enough staff working.
Atmosphere: 3
Food: 5
Service: 3
To expensive for the amount and taste of the food,
Atmosphere: 2
Food: 1
Service: 1
Impossible to order anything through the phone. Nobody pays attention to the phone even when the store is empty. Takes minimum 10 calls to get ahold of anyone.
Atmosphere: 1
Service: 1
The pandebonos at this place are delicious 🔥 again delicious.
The empanada I ordered seems to be older, O reheated, which is the norm nowadays.
plenty of indoor seating and plenty of parking.
The best Colombian bakery I've tried so far in NOVA
Atmosphere: 5
Food: 5
Service: 5
It’s ridiculous to wait over an hour for food. Absolutely unacceptable service. This is the first and last time I’ll ever spend my money at this restaurant.
Atmosphere: 4
Food: 4
Service: 1
They always have a badroom out of service. 1 badroom for such a large place is not good.
I believe their staff do that on purpuse to use for them selfs.
Bad image and bad managent alowing that to hapen.
Atmosphere: 1
Food: 5
Service: 4
beautiful place delicious food
Atmosphere: 5
Food: 5
Service: 5
The price are highest
Atmosphere: 3
Food: 4
Service: 5
Restaurantji Recommends
It was my first time eating here and they didn’t disappoint. The food was delicious. We tried empanadas, pollo empanizado, bistec con arroz y frijoles. Then, pandebono…amazing warmed up! The service was super helpful with great recommendations and very warm, felt just like Colombia. It was also very clean. Will definitely be returning
Atmosphere: 5
Food: 5
Service: 5
Very bad experience. Tamales tolimenses poor presentation. Lots of onion and tomato. Very large pieces of meat and to complete my hair came out in the tamale
Excellent Colombian food! Main dishes like Carne Asada plus sides/snacks such as arepas, bunuelos, pan de bonos, and caraminolas are all delicious. This place is always packed, so be prepared to stand in line. It’s worth it! Don’t forget their tropical juices like mora, mango, and maracuya.
Mal servicio, mas de 1 hora de espera para una orden de baleadas cuando el lugar esta vacio de clientes, en mas de una ocasion. Bad service, more than 1 hour wait for an order of baleadas when the place is empty of customers, on more than one occasion.
I ordered my food that never arrived. They made a mistake in the order. When I spoke to the cashier, she was rude and it was a problem to get the money back.
Atmosphere: 1
Food: 1
Service: 1
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