Bertucci's Italian Restaurant

Amazing services

Atmosphere: 5

Service: 5

My wife and I decided to go to Bettuccis today, and boy were we surprised! The food and customer service were spectacular! Marley, our server, was so sweet and patient. Free, the manager, came to greet us and speak to us as well.

They were quite busy, and in spite of that they were able to make us feel seen and appreciated.

-Thank you,

Kelly and Misha K.

Atmosphere: 5

Food: 5

Service: 5

Absolutely fantastic place, recommended to me by a Springfield local! The servers are super nice and quick. The food is absolutely amazing, they have wonderful bread that comes with dipping oil. I got a white sauce pizza that came with fresh/ juicy chicken and broccoli. For their pizzas that have a stone oven so the crust came out perfectly. Will DEFINITELY be back with friends and family. The parking lot is a little small but if crowded it’s in a shopping lot so you can park across the street and walk over.

Atmosphere: 5

Food: 5

Service: 5

Love that there is still a Bertuccis around. So much better than other casual italian places. Good quality place for a meal. Not fancy, but solid.

Atmosphere: 4

Food: 5

Service: 5

Aster was amazing!!! Recommended a delicious pizza! My daughter had the Mac & Cheese, and some ice cream for dessert. Definitely will be coming back in the near future! 😃😃😃

Atmosphere: 4

Food: 4

Service: 5

Bertuccis as a franchise has some good food- but I hope this location is NOT representative of their service nor standards of cleanliness. Spot on food- however our waitress Elizabeth seemed more confused than we were though we were first time customers. A bit of a twilight zone experience. And sadly enough the to go drinks and lid for the ramekin was not enough to persuade me to leave a more positive review, despite the multiple requests.

Atmosphere: 1

Food: 5

Service: 1

Our waitresses Elizabeth made sure our family dinner was unforgettable. Great service , good food .

Atmosphere: 5

Food: 5

Service: 5

The bread and pizza were fresh and our waitress Elizabeth had great customer service. Will be visiting again with my family!

Atmosphere: 5

Food: 4

Service: 5

This was our first time trying Bertucci’s, and we ordered takeout — two absolutely amazing pizzas! They were fresh, flavorful, and perfectly prepared. You can truly taste the quality.

What really stood out, though, was the manager. She was incredibly welcoming, thoughtful, and genuinely customer-focused. Even though we were just picking up takeout, she took the time to introduce herself and share the weekly specials — including the fantastic Tuesday 2-for-1 pizza deal — and warmly invited us back for another visit. That personal touch made a big impression.

Great food and exceptional hospitality from the very start. We’ll definitely be back!

Updated: ⭐⭐⭐⭐⭐ Dine-In Experience

Our dine-in experience was just as wonderful. The restaurant staff is warm and inviting, creating such a comfortable atmosphere from the moment you walk in.

Our server, Elizabeth, was friendly, attentive, and made sure everything was perfect throughout the meal. She struck the perfect balance of checking in without being intrusive.

The manager recognized us from our previous visit, which was such a thoughtful surprise, and even treated us to dessert. That level of attentiveness and genuine appreciation for returning guests is rare and speaks volumes about their commitment to customer service.

Exceptional hospitality, delicious food, and a team that truly cares — we’ll absolutely continue coming back!

Atmosphere: 5

Food: 5

Service: 5

Elizabeth was a great server!! went above and beyond!

Atmosphere: 5

Food: 5

Service: 5

This is a good chain pasta restaurant that also serves very good pizza with some interesting toppings, their specialty pizzas are great. They have a brick pizza oven. They often have deals which helps make it affordable for families.
Just like with lots of chain restaurants sometimes the servers seem to disappear towards the end of the meal and it can take a little while to get the check and finish paying. Just a pet peeve of mine - don’t make me wait to pay you! The servers have aways been lovely, though.

Atmosphere: 4

Food: 5

Service: 5

I recently visited this restaurant and was genuinely impressed! The customer service was outstanding—every staff member I interacted with was friendly, attentive, and made sure I had everything I needed. It’s clear they truly care about their guests’ experience.

The General manager is a very nice guy who came to check on my family twice and made sure my kids are happy.

The restaurant itself was spotless. From the dining area to the restrooms, everything was clean and well-maintained, which made the atmosphere even more enjoyable and relaxing.

Overall, it was a wonderful dining experience, and I’ll definitely be coming back. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Service was great but 2 lasagnas came out ice cold on the inside. Manager tried to reheat our food instead of make new. Won’t be going back.

Atmosphere: 2

Food: 1

Service: 4

Service was slow (sat at an empty bar several minutes before I got helped) but the food was great

Atmosphere: 5

Food: 5

Service: 3

Enjoyed a nice dinner.

Atmosphere: 5

Food: 5

Service: 5