Chipotle Mexican Grill
6500 Springfield Mall, Springfield
(571) 255-6814
Recent Reviews
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I got food poisoningš³ from this Chipotle yesterday...š½Bewareā¼ļøš¤®
Atmosphere: 2
Food: 1
Service: 2
The service was so lovely today!
Food: 5
Service: 5
āDonāt get used to eating at this restaurant because I know it has really bad reviews. The food ā OMG ā was super cold, like they had just taken it out of the freezer and were serving it like that. A very unpleasant experience. DONT RECOMMEND THIS PLACE
Atmosphere: 1
Food: 1
Service: 1
Stingy with their portions if you order through mobile. Also gave me the wrong order. Just go to the one on old keane mill road
Service: 2
My recent visit to this Chipotle was one of the worst Iāve ever had. My boyfriend and I were the only customers in the entire store, yet the staff member preparing our food still acted like we were an inconvenience. She seemed more focused on rushing back to the lobby to hang out and eat with her friends than actually doing her job.
She rushed through making our food without any care, didnāt give me a chance to ask for sour cream on the side, and just slapped it onto my bowl. My boyfriendās burrito was so poorly wrapped we had to scrape it into a bowl at home just so he could eat it. When I asked for the receipt, she slammed it into the bag with an attitude.
This kind of unprofessional behavior is unacceptable ā especially when the store is completely empty and thereās no excuse to treat customers this way. We wonāt be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Disappointed in their unwillingness to honor the prices on their menu. Allegedly, their prices changed 2 days ago, but their menu still showed the āoldā prices. Not a good business model, and a little bit suspect that they would not honor the price displayed.
Quick and easy pickup order.
I usually enjoy coming to this Chipotle out of convenience, but my recent experience was disappointing due to one particular employee. While the rest of the staff were friendly, helpful, and doing their best to provide good service, one woman stood out for all the wrong reasons. She was incredibly rude from the moment I approached the counter. I normally order lettuce with my meal and this somehow agitates this woman beyond belief, rushed responses, and an overall hostile attitude for no apparent reason.
What made the situation even more uncomfortable was that I wasnāt the only one who noticed, other staff members clearly seemed frustrated with her unprofessional behavior as well. One even apologized on her behalf, which I appreciated. Itās unfortunate when one personās negativity casts a shadow over an otherwise solid team.
Hopefully management takes note, because the rest of the crew deserves better and so do the customers.
Your new employee sucks at wrapping burritos, the dude really keeps slapping the burrito wrap like it was some peaches on the counter, please please keep him training with serious note.
Team member Tiffany has no customer service experience, Chipotle please train your employees better. The customer that received the worst customer service was threatened to have her food thrown at her.
Restaurantji Recommends
DONT EAT HERE. Shittiest chipotle Iāve ever been to. Thereās 2 other chipotles within a mile, go to them. This place has shitty service, gives you half portions of rice and meat but double portions of stuff like corn salsa and sour cream. So many bad experiences, this was my last.
Ordered at 2PM.
I ordered a chicken burrito bowl and got bean soup with a hint of chicken meat. The photos speak for themselves. I tried to drain what I could that wasnāt absorbed yet.
Atmosphere: 1
Food: 1
Service: 1
Today at 1:24 pm I went with my niece and they gave me terrible service. The person who served me was very arrogant. It irritated me so much that I regretted having gone to eat Chipotle and only because my niece took a while to tell her that He wanted accompaniment with his quesadilla. If people don't have patience, they shouldn't work in those places.
Food: 1
Service: 1
Why in this location the food always taste like food from the day before? Rice tasted like arroz con leche and meat didnāt taste the best.
Atmosphere: 3
Food: 1
Service: 3
I was choking on something for about a 30 second until it finally came out and I realized it was plastic. I am disappointed the employees donāt care to feed customers with safe food. This shows how unprofessional they really are.
Food: 1
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