Cinnabon

6500 Springfield Mall, Springfield
(703) 822-8205

Recent Reviews

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Denis Navarro

Good customer service

Francis Davis

Jorge and Kevin are outstanding employees that took their time to make my wife’s details happen while purchasing a party pack of Cinnabons for our gathering. Great work with these two gentlemen on staff.

Marilyn Breedlove

Always a Delicious and fun stop at the mall. However, this visit with my grandchildren was not the best. My mini cinnamon rolls were hard on the bottom. One of my grandchildren dropped their drink the moment after it was handed to them(The top was not correctly) I picked up the cup and top off the ground and asked for a new drink. I was told I had to pay for it… After short discussion, employee agreed to give us the drink.
I have seen this location go down and its quality

Blooming Dinero

This was the worst Cinnabon I ever visited.the buns barely had any frosting. Looked like the frosting completely melted off the top. I asked if he could put more on the buns and he said I had to pay extra. While I was trying to make a decision on if I was going to get a box, the worker said very rudely “are you buying something or not” they have POOR customer service to add to this.

Abdul Khan

Refused to give me my order because i used my reward point and was only paying 18 cents . Were very rude and refused to compensate me anything

GLADYS STORMS-FAIRLEY

Hot Fresh Cinnabon with Real Cinnamon Flavor and Real Butter Flavor .. Excellent Customer Service Kudos to Kevin .. Quick Accurate Service... Loved The Mango Refresher..Real Mango Flavor with Natural Sweetness... Very refreshing

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cinnamon Roll, Side of Cream Cheese Frosting, Caramel Pecanbon

Nicole Zabdyela

Well my wife was craving a Cinnabon, I went to buy one for the craving and I ended up buying 4 Cinnabon because there is an excellent team that gave me a good offer for my wife's craving and while I was there I also craved them, they were fresh and the girl who served

Atmosphere: 5

Food: 5

Service: 5

Nayeli Molina

Great place to go for a sweet, great atmosphere and great costumer service ! I would recommend their Cinnabon cookie with a cup of milk !

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cinnamon Roll, S'Mores Cookie Bonbite Sandwich

pedro cruz

Been coming here for nearly 3 years. I love Cinnabon and this is my favorite locating, customer service is the best everyone is friendly that’s why I keep coming again and again thank to the Cinnabon team keep up the good work

Atmosphere: 5

Food: 5

Service: 5

Lisa Denise

I love Kevin's customer service on point

Atmosphere: 5

Food: 5

Service: 5

Jillian Saltpaw

Very mid. I ordered through Uber Eats and paid extra for the extra side of icing. I received a barely frosted bun and NO ICING!!! Cinnabons receipt even has it listed on there…so how tf is there NO QUALITY CONTROL (aka check the order against the receipt, duh).

Baseline. Common sense thing to do in ANY service.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Cinnamon Roll

Tre Kelly

The buns were lackluster and barely frosted. After buying 3 buns and bottled water went and asked for a cup of water and was told they don’t give cups of water. The worst Cinnabon we’ve visited.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cinnamon Roll

Ben T

I purchased a cinnabon. I asked for a courtesy cup of water to wash it down and they actually said the best we can do is allow you to purchase a bottle of water. I used to give you a courtesy cup of water. They had a soda machine just waiting to dispense some water. But they were too cheap to provide me a courtesy cup of water. So I will next time just go to Auntie M's Pretzels. This store has gotten brand new and they are miserly. So I will never ever use this place to satisfy my sweet tooth again.

Atmosphere: 1

Food: 5

Service: 1

Emanuel Slater

Good good good ?????????

Shatara crawford

They have the worst customer service!!Don't go there they are rude and don't deserve your money!!!

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