Starbucks

I’m genuinely disappointed and frustrated with the “remodel” at this Starbucks location. What used to be a welcoming space for relaxing, studying, or meeting friends has now been reduced to a cramped, uncomfortable pick-up area. There’s barely any seating left—maybe three spots—all crammed directly in front of the busy pick-up counter. It’s impossible to sit and enjoy a coffee without feeling like you’re in everyone’s way. Even if you’re just here to grab a quick order, you’re packed into a tiny space with other customers, which makes the experience feel rushed and uncomfortable.

What really adds to the disappointment is how the owner is handling feedback to these reviews. Instead of addressing the many concerns, they’re just giving everyone the same generic, copy-paste response and directing people to a link. I tried that link, hoping to share my feedback, but it only took me to a general customer support page—not a place where my concerns would actually be heard. It’s disheartening to see such a lack of consideration for customers who’ve enjoyed this location for years. I get that it’s just a Starbucks and there are ten more in its place, but the Huntsman/Crosspointe community doesn’t have too many casual third spaces and this location used to really fill in that need. Just really sad to see this happen.

Small and cramped. Totally horrible to get your order
This will be a HUGE issue during inclement weather

Atmosphere: 1

Service: 4

Quick service and the recent renovation looks great

Atmosphere: 5

Food: 5

Service: 5

Great customer service at this Starbucks. I'm always greeted with a smile!

Atmosphere: 4

Food: 4

Service: 5

this location has always been tiny and cramped. they did some recent renovation which cut the already cramped size in half. it’s super frustrating having to get coffee in the AM as everyone’s just smooshed together or having to stand outside. it’s peak COVID and FLU season so it all just seems a bit icky and annoying to me! there’s another location 10 mins down the road that has a drive through.

Seriously, what idiot was in charge of the renovation for this store? I used to like going here to relax and read...but they've completely ruined the space. It feels completely closed off now as soon as you enter...and there is almost no space to sit anymore. Definitely not the "third space" that you expect from Starbucks.

Atmosphere: 1

Food: 2

Service: 1

Service not

Atmosphere: 5

Food: 5

Service: 3

Greta location to drive by and stop and grab something but there is no seating here

Atmosphere: 3

Food: 5

Service: 4

This store was closed (for renovations?) for quite some time. Now it is open again, but not sure what the improvement was? Customer's area was never really spacious, but it definitely feels very small and cramped after the changes now.
I ordered just a regular cup of coffee, and it was good and came my way quickly, so no complaints there, but again not sure what the improvement was building wise?

Atmosphere: 4

Service: 5

This neighborhood gem has been DESTROYED by this renovation. No longer is there any Inside seating for community members. Gone are the tables where people sat, gathered and shared conversations over a cup of overpriced coffee drinks. In its place are 3 very tiny tables where you can sit and at the most wait for your order. So the seating that existed where cops, neighborhood moms, seniors citizens, teens, entrepreneurs, etc would sit and work and converse are gone. Seating is now on the outside. What happens when it’s 95 degrees, raining, windy, or freezing outside? This location was revamped to really be a pick up order site. For a place that is charging a premium for basic coffee and much more for other drinks a customer expects a good experience and an atmosphere they can sit in and enjoy the overpriced coffee drink. I now buy Starbucks coffee and make it at home and when I want atmosphere I go to the Starbucks on Old Keene Mill or Panera Bread.

Atmosphere: 1

Food: 1

The poor customer service I received at this location was my last straw with Starbucks.

Atmosphere: 1

Service: 1

Gone downhill

Atmosphere: 1

Food: 1

Service: 1

This Starbucks is, of course, one of my favorites, as the staff is tremendously helpful, kind, and knowledgeable. It also has a lovely sitting area outside, with tables and chairs, nestled underneath a canopy of trees, as well as umbrella tables alongside the building. Some real design ideas come to mind, in ???about how this particular Starbucks, in how it may be best to efficiently (&inexpensively) modify Your Space to expand into the outdoor area (and somewhat portable and "experimental", if you will, as it is rather tight inside...would create a great balance and make You even More profitable$$!)

Vegetarian options: The Employees at this Starbucks take great care in how they deliver the Perfect Renditions of Product{&God, I love that Impossible Sandwich~hits the spot every time!, ?You?], in representation of The Starbucks Name, truly.

Atmosphere: 5

Food: 5

Service: 5

Amazing stuff and great service.

Atmosphere: 5

Food: 5

Service: 5

Store really needs an upgrade.

Atmosphere: 3

Service: 5