Subway

8960 Burke Lake Rd Unit 5, Springfield
(703) 978-6098

Recent Reviews

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Salem Sperry

Murray was great he deserves a raise

Atmosphere: 3

Food: 3

Service: 5

Nolan Stemple

We love murray. Best employee ever!!

Atmosphere: 3

Food: 3

Service: 5

Tim Wysong

Friendly staff. Good food. DOES NOT ACCEPT COUPONS. Go to other subways

Corbin Hodges (Corbin Hodges)

Absolutely terrible experience at this Subway. They refuse to accept any coupons—even ones from the official Subway app or valid promos. What’s the point of advertising deals if the location doesn’t honor them?

On top of that, I’ve ordered through the app multiple times and they just cancel the order with no warning or notification. No call, no refund message—nothing. I show up expecting my food, only to be told they never made it. Super unprofessional and honestly a waste of time and money. Avoid this location if you expect basic customer service.

S C

My family and I have been going to the subway for many years now. You know what you get at Subway - clean, fresh sandwiches that are always consistent every time we go. What makes this subway stand out and prompts us to choose this subway over all others in the area is the service, the kindness of the staff and the owner Mr. Sid, and very high standard of cleanliness of the shop. The staff always welcome us with a kind smile and warm greeting. They remember us every time we come in, and they make us feel a part of the community. The rare time there is an issue, which is usually due to my son dropping his cookie or spilling a drink, the staff treated us with kindness and understanding. Mr. Sid and the staff there are what make the experience of this subway special!

Atmosphere: 5

Food: 5

Service: 5

Robert Garrett

Guess what! The owner/ franchisee in the store doesn't participate in national coupons. But you don't find out until your inside and preparing to order.

Atmosphere: 1

Food: 1

Abrar Faiyaz

Great customer service, especially from the young asian man. I didn't get his name, but he was very responsive and kind. I thank him for making my experience with this subway better than others in the past.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

Julio Cruz

I went into the this subway location I had a coupon and understand that not all subway locations honor the coupon . The rude owner/Manager told me that the coupon was not valid in his subway in very rude manner! Subway needs to step in and change the owner/manager! I will never come back to this location. I even lost my appetite! The workers and staff are very friendly and help full, but I cannot say the same thing about the owner/manager!

Atmosphere: 1

Food: 1

Service: 1

Everett Phoenix

Coupons are not accepted here

Gerard Becker

My kid got kicked out in 30 degree weather for setting there because he was not going to buy anything they had some employe go up to him because the manger was wacthing the tape

Atmosphere: 1

Food: 4

Service: 1

Riham Awad-Ibrahim

i visited this location on 1/28 around 4:50 pm and i didn't get the name of the woman who helped make my sandwich, but she had such amazing positive energy and a wonderful attitude. i was feeling kind of low but she greeted me with a smile and seemed really happy to help me. we shared a laugh together which really lifted my mood and she even gave me a free cookie. if you see this, thank you for making my day! i hope the kindness you offered comes back to you tenfold!

Atmosphere: 5

Food: 5

Service: 5

Michelle Furye

Have been a weekly customer for over a year and suddenly your price has gone up a dollar on the same sandwich I bought last week Nothing exciting to add and no extra ingredients guess what good bye

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Sandwich

Andrew Watson

NEVER COME TO THIS SUBWAY!!!!
If I could give this restaurant a (literally) negative review I would. I placed an order online using a coupon. Not all subways accept coupons, I get that. However, this store (at least via the online order form) did accept the Buy-1-Get-1-Free offer I used. I placed the order online to pickup about 30 minutes later. As soon as I got my e-mail confirmation, I went about my business. I showed up on my way to my daughter's softball tournament about 40 minutes later (I was running late), only to have the store tell me they cancelled my order. They didn't tell me why (I have to assume it was because they weren't honoring the coupon), and I was already so late I couldn't waste time discussing the matter. Later (after my daughter's game was over), I went to a different subway (that honored the coupon) and will never come back to this store again.

Atmosphere: 1

Food: 1

Service: 1

Mauricio Julio Trigo

I visited this Subway location recently and was extremely disappointed by the unprofessional behavior of the staff. Upon entering the store, I was greeted by a male and a female employee engaging in inappropriate public displays of affection in the middle of the store, completely disregarding the customers. This made me feel uncomfortable and unwelcome.

To make matters worse, when I placed my order, the least experienced employee had difficulty processing it and had to seek help from the same female employee who was too preoccupied making out with her colleague to assist properly. She simply shouted instructions from across the store and continued her personal activities instead of providing proper customer service.

The lack of professionalism and customer care was evident throughout my visit. I had intended to dine in but the atmosphere was so unappealing that I opted to eat outside instead. To top it off, when I opened my sandwich, it looked horrendous and was clearly made carelessly.

I strongly recommend that the management of this Subway location take immediate action to address the behavior of their staff and ensure that customers are treated with respect and receive the quality service they deserve. I hope my feedback serves as a wake-up call for improvement."

Atmosphere: 1

Service: 1

Peter Strapp

Terrible, app says they accept your order then when you arrive they tell you "No the order was voided because we don't accept coupons, but we can make your order at full price.". Literal bait and switch tactics. I'll be shocked if this store isn't shut down.

Service: 1

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