Subway

8960 Burke Lake Rd Unit 5, Springfield
(703) 978-6098

Recent Reviews

Sort by
Rhina Zavala

This store is completely ridiculous. They do not accept coupons and I did not find this out until after placing an order. I placed an order because I had a free sub after multiple orders at this place. This time I arrive at the store only be told my order was canceled. I can respect them, not accepting coupons, but then get off the Subway® app because they just voided my reward for no reason. So now I lost my reward, was late for work because I could not get my sandwich ready for a quick pick up and I have to re-order.

Atmosphere: 1

Service: 1

Imru Ranu

i bought a basic tuna sandwich footlong and it came out to be 14 dollars, all the other subway locations are way cheaper than this, go someplace else PLEASE DONT SUPPORT THIS BUSINESS.

Atmosphere: 1

Food: 1

Service: 1

Anthony Poindexter, Sr

At 3:25 pm today, both of my sandwiches had hard bread and that it was not fresh. Wasn't happy at all.

Atmosphere: 3

Food: 2

Service: 2

erin hoban

I went in specifically because we had a coupon... pulled off the highway and detoured during our 13 hour drive.... to find out they don't accept coupons. No explanation. Food was good and people were friendly, but no reason given. Just a sign I saw after we ordered.

Atmosphere: 4

Food: 5

Service: 3

tuan ngo

Please avoid this subway at all cost. Owner won't honor corperate's buy 3 get 1 free deal. Refuse to cooperate with customer to resolve the issue. Employee yell at customer NO! then lied to customer saying order does not show up in the system. Then later said order was cancelled on purpose by the owner. Then ignored customer for 10 minutes before telling customer please do not come back to this store again. Horrible experience and will never take my business to this location.

Atmosphere: 1

Food: 1

Service: 1

LuveBirdFan

i ate the tuna sandwich and it was good. i ordered online

Atmosphere: 5

Food: 5

Service: 5

Angelo

Great service and food. Eden is especially nice and skilled at making my sandwich... was made fast and well. Very kind and good service.

Atmosphere: 5

Food: 5

Service: 5

Cliff Wong

This store will take your online order and not fulfill it because they don’t want to honor corporate deals. Turn it off or at least notify me so you’re not wasting my time. No apology, just we don’t accept coupons.

Atmosphere: 1

Food: 3

Service: 1

Scott Wade

I hate to day it but I'm done with subway after decades of eating subway sandwiches all over the world. Paid $15 for a for foot long sandwich wrap today and didn't even get chips or a drink!! Subway used to be very affordable, convenient, reliable and quick alternative for a meal. Guess that day is over. Getting too pricey for a quick bite to eat.

Salem Sperry

Murray was great he deserves a raise

Atmosphere: 3

Food: 3

Service: 5

Nolan Stemple

We love murray. Best employee ever!!

Atmosphere: 3

Food: 3

Service: 5

Tim Wysong

Friendly staff. Good food. DOES NOT ACCEPT COUPONS. Go to other subways

Corbin Hodges (Corbin Hodges)

Absolutely terrible experience at this Subway. They refuse to accept any coupons—even ones from the official Subway app or valid promos. What’s the point of advertising deals if the location doesn’t honor them?

On top of that, I’ve ordered through the app multiple times and they just cancel the order with no warning or notification. No call, no refund message—nothing. I show up expecting my food, only to be told they never made it. Super unprofessional and honestly a waste of time and money. Avoid this location if you expect basic customer service.

S C

My family and I have been going to the subway for many years now. You know what you get at Subway - clean, fresh sandwiches that are always consistent every time we go. What makes this subway stand out and prompts us to choose this subway over all others in the area is the service, the kindness of the staff and the owner Mr. Sid, and very high standard of cleanliness of the shop. The staff always welcome us with a kind smile and warm greeting. They remember us every time we come in, and they make us feel a part of the community. The rare time there is an issue, which is usually due to my son dropping his cookie or spilling a drink, the staff treated us with kindness and understanding. Mr. Sid and the staff there are what make the experience of this subway special!

Atmosphere: 5

Food: 5

Service: 5

Robert Garrett

Guess what! The owner/ franchisee in the store doesn't participate in national coupons. But you don't find out until your inside and preparing to order.

Atmosphere: 1

Food: 1

Loading...