Firehouse Subs Stafford Market Place
1465 Stafford Market Pl #101, Stafford
(540) 659-3400
Recent Reviews
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Unfriendly and can't follow simple customizations like asking for no ham 😕
Atmosphere: 1
Food: 1
Service: 1
My husband loves The New Yorker!
Kid-friendliness: They have a small set of items geared towards kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New York Steamer
Awesome subs ❤️👍‼️
Atmosphere: 5
Food: 5
Service: 5
It was a good sub shop if you want a chain sub.
Atmosphere: 4
Food: 5
Service: 4
Good, filling, quick food but no one wears a tag! Not a single person I saw there gave out their name or wore a name tag. I guess that makes sense, their customer service is horrible. I complained to an older man, who seems to be the only one who cares. Perhaps the owner? But none of the young people seem to care, they would rather chat or cough at the customer's faces. Who hires these kids???
I complained yesterday evening to an older person, but god knows if they know who I conplained about.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Firehouse Steak & Cheese, Brownie
Who puts a pickle in with a to go hot meatball sub...ruined the whole damn sandwich...
Atmosphere: 2
Food: 2
Service: 2
Always a quality product.
Parking: Always a space, they can get tight if you have a full size vehicle.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Meatball Marinara, Hot Meatball, Engineer, New York Steamer, Firehouse Hero, Firehouse Meatball Sub Combo, Firehouse Meatball Sub, Firehouse Chili, New York Steamer Combo, Firehouse Meatball
Placed an online order for rapid pickup. I walk in and nobody acknowledged me whatsoever. No biggie. My food isn't on the rapid pick up shelf. Again, no biggie, I was a little early. Pickup time comes, nothing. Finally after about 10 minutes of standing there, someone finally asks if I'm picking up an online order. Yes. Name? We don't have anything under that name. Ok, here's my receipt. Here's where money came out of my account. Sorry, we don't know what to tell you. Finally, a guy (the only helpful person there) comes over and says just get her order and we'll make it. I had redeemed rewards towards a dessert, to which she tells me, that's through your app. We can't give you that unless you pay for it?!?! Again, the gentleman who helped came over and handled it. Very disappointing customer service from the original girl who "helped". There was no let me see what we can do, etc. Just sorry, we can't do anything. AND when I asked for a manager, she says we don't have one here.
Atmosphere: 1
Food: 5
Service: 1
Placed an online order for rapid pickup. I walk in and nobody acknowledged me whatsoever. No biggie. My food isn't on the rapid pick up shelf. Again, no biggie, I was a little early. Pickup time comes, nothing. Finally after about 10 minutes of standing there, someone finally asks if I'm picking up an online order. Yes. Name? We don't have anything under that name. Ok, here's my receipt. Here's where money came out of my account. Sorry, we don't know what to tell you. Finally, a guy (the only helpful person there) comes over and says just get her order and we'll make it. I had redeemed rewards towards a dessert, to which she tells me, that's through your app. We can't give you that unless you pay for it?!?! Again, the gentleman who helped came over and handled it. Very disappointing customer service from the original girl who "helped". There was no let me see what we can do, etc. Just sorry, we can't do anything. AND when I asked for a manager, she says we don't have one here.
Totally messed up a simple order. Missed lettuce tomato and onion…way too much mayo. Place wasn’t busy and I ordered correctly. Didn’t unwrap before I got home….make sure you check before leaving.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The people who work here are just so nice and keep the restaurant looking good. The food is also delicious as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook & Ladder
Hello, I feel like I have to write this and sorry if I am wrong. If any guest or employee want to know the immediate action that was taken by the store for any concern, please feel free to contact the owner. Please don't spread misinformation to misinform the guests for personal agenda. Thank you so much.
It was good. My biggest complaint is not with this location, but with how little meat is on the sandwiches at Firehouse Subs. You see all the pictures on the walls and menus and there is like an inch of meat, but in reality, it’s like a centimeter of meat! Their sandwiches taste good, but man are they skimpy on the meat. Anyway, yeah this location is pretty good. They need a better exhaust vent though, because it was really smoky in there. The employees were pretty polite and the dining area and restroom was reasonably clean. I had the medium Firehouse Steak & Cheese Sandwich combo. (It needed more meat.) It was $14.77. A little pricey for a sandwich with so little meat. Anyway, I do recommend this location, but more meat! ?
Vegetarian options: You can order a sandwich with no meat I guess. ??♂️
Kid-friendliness: They allow children here.
Wheelchair accessibility: This location is wheelchair accessible
Atmosphere: 4
Food: 4
Service: 4
Good eats for a good cause.
Atmosphere: 5
Food: 5
Service: 5
Take out great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New York Steamer
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