Bella was working at the drive thru. She was quite professional and sweet. It's great ordering at the drive thru with someone with such a great personality.
Food: 5
Service: 5
Lenny Baird
Employee asked me to pull forward when there was nobody else in the drive thru. I asked why and they said because the timer would go red. The boss makes them have customers pull forward to stop the clock. This is because they only have 2 people working the whole place. Horrible management for an already barely surviving restaurant.
Atmosphere: 4
Food: 4
Service: 3
Douglas Sorto
I came here today to get some quick grub. The cashier that was at the window provided me with excellent customer service. She was super friendly and so nice and had great manners. It’s very hard to have that now days working in customer service. Most people are rude and don’t care. My first job when I was 16 was in customer service , So I wanted to take the time to give her the flowers that she deserves. Her name was Savannah. Thanks again!
Atmosphere: 5
Food: 5
Service: 5
Brent Anderson
I have lived in the area for 26 years and this is the first time I have gone to Hardee's. The food was surprisingly good for a fast food restaurant. It was priced a lot more reasonably than I was expecting. The people who work there were cordial. We went during the dinner hour and almost nobody was there, which surprised me. We will definitely be going back!
Atmosphere: 5
Food: 5
Service: 5
Luis Pulido
Customer service was awful, staff rude and extremely unprofessional. Establishment was extremely dirty and disgusting.
Atmosphere: 1
Food: 2
Service: 1
Kelly DD
Drive thru employee was the best ! Hot hash browns and she was very happy as well as good service!
Food: 5
Service: 5
Jesse Chohamin
Extremely disappointed with my recent visit to the Stafford, VA location. Despite placing a mobile order in advance, the experience was frustrating and poorly handled.
After an extended delay in the drive-thru (20+ minutes), I went inside to pick up my order. I noticed what appeared to be my order (correct bag and drink) sitting behind the register instead of in the mobile pickup area. Multiple employees saw me waiting but made no effort to ask if I needed help or acknowledge my presence for a significant amount of time (+/- 25 minutes).
More concerning, I observed several employees arriving for their shifts around 10 a.m. and immediately beginning work at the registers and handling food without washing their hands. That alone raises serious health and safety concerns. While I've enjoyed the food occasionally, knowing that this location doesn't follow basic food ruins previous experiences.
I understand locations get busy, but lack of basic customer service combined with apparent food safety issues is unacceptable. I’m usually a fan of Hardee’s, but this visit was a major disappointment.
Atmosphere: 3
Food: 3
Service: 2
Eddie Carico
Today I used the phone app to place my order, in the instructions it does not say to pull up to the order box, it says to show up at the counter or drive thru window with your order number. The app shows what time your order will be ready and in my case, I arrived five minutes late as I stopped to get gas for my vehicle. There was no cars in line and I could see through the window that there wasn't any customer's. There was an employee standing at the counter talking to someone through the headset. Basically I was the only one there. The lady came to the window and I held up my phone to show her the app order number and stated that I'm here to pickup order my number # Instantly she blasted me with did you go to the ( whatever that drive thru speaker box is called ) to check in? No, because in the app instructions it says avoid long lines, arrive at the counter or drive thru window and give your order number to the employee...( It's worded more professionally on the app ) This lady did not greet me with any kind of good morning, how may I help you... nothing that would show appreciation that I'm here. Common courtesy Instead she blasted me with these rude eyes and made me feel like I have interrupted her day. The tone of her voice when she did speak was nowhere near friendly, again...As if I was in her way. She disappeared and came back to the drive thru window and asked me for my name, officially my order number is my name, but I told her my name anyways. I guess she didn't hear me stat my last name so I had to say it twice, I don't know what she mumbled under her breath, it clearly was directed towards me, something about my last name. I don't ever have problems with this store even if I'm buying a cup of coffee I've always been addressed with a kind smile and appreciation.
The breakfast is my favorite from the menu items, will this visit keep me from coming back no. I was in a chipper mood prior to arriving at the drive thru window, it just urks the heck out of me to know my twenty dollars spent wasn't worth a free smile or kindness.
Atmosphere: 1
Food: 5
Service: 1
Monet James
Food was good, service was average. No big complaints, just they forgot part of my meal. Did give it when shown receipt,but had to go inside.
Went inside the restaurant to order take out last night. Walked in and two gentlemen were standing behind the counter talking to each other, they never greeted us or asked if they could help us. We ordered a kids meal, and two 5.99 bag specials. One with a double cheese burger and chili dog and the other with a double cheese burger and spicy chicken sandwich. The order took a long time to prepare and there were no customers in the restaurant and minimal people coming to the drive thru. I asked for all of our fries to have no seasoning and I notice the gentleman that assisted us wiping the French fry scoop with a wipe. I figured he did that to remove the residual salt, but it did not seem like that was proper sanitation practice. My mom tasted her fountain soda and her stomach immediately got upset. Our meals looked and tasted subpar. The burgers were overcooked and extremely hard. The chicken sandwich had old lettuce that resembled cooked spinach dark green and old. The hot dog had 3 slices of burger onion not chopped onions and just looked like it had been fixed hours before. Nothing was fresh not even the French fries I watch them cook. The part of the experience that has me leaving the review is that I have a persistent upset stomach since I ate the food. I have eaten at Hardee's over the years and I never experienced such low quality food or lack luster service before.
Atmosphere: 1
Food: 1
Service: 1
Len and Trevor
food is always great. theres always a manager with gray hair yelling at the employees though. it is really awkward, yall might wanna do something about that.
Atmosphere: 1
Food: 5
Lex RUGER
I ordered a number 3..my burger was not freshly done and I order a dr.pepper and they give me some off brand drink. It's a rip off . I never do reviews but I have to on this one. I'm disappointed. Thank I waited for the food in the car the lady that brought the food had a attitude and threw the food thru the window and walked away. I didn't say any ima just stop going there. I was in a gd mood or I would've say something.
Atmosphere: 2
Food: 3
Service: 2
Gayle H.
We've gone by and ordered on 3 separate occasions. Service, food, timelines OUTSTANDING. Our food was hot and plentiful. I had to write a review. Sometimes you have to wait a minute but the food has been screaming hot. Good job Hardee's!
Atmosphere: 5
Food: 5
Service: 5
Ash Sandiego
The atmosphere is chill. We found a nice area to enjoy our food. Frank helped us and he was kind, helpful, patient and efficient. He was genuinely excited for an accomplishment of a Hardee's teammember at another location that Hardee's was highlighting. This location is accommodating. The manager is actively involved in the team's success. I sensed the team works well to support one another. The food was pleasant. We had a fun experience.
No ice fries were cold burger barely hot
Food: 2
Service: 3
Recommended dishes: Cinnamon Roll
Bella was working at the drive thru. She was quite professional and sweet. It's great ordering at the drive thru with someone with such a great personality.
Food: 5
Service: 5
Employee asked me to pull forward when there was nobody else in the drive thru. I asked why and they said because the timer would go red. The boss makes them have customers pull forward to stop the clock. This is because they only have 2 people working the whole place. Horrible management for an already barely surviving restaurant.
Atmosphere: 4
Food: 4
Service: 3
I came here today to get some quick grub. The cashier that was at the window provided me with excellent customer service. She was super friendly and so nice and had great manners. It’s very hard to have that now days working in customer service. Most people are rude and don’t care. My first job when I was 16 was in customer service , So I wanted to take the time to give her the flowers that she deserves. Her name was Savannah. Thanks again!
Atmosphere: 5
Food: 5
Service: 5
I have lived in the area for 26 years and this is the first time I have gone to Hardee's. The food was surprisingly good for a fast food restaurant. It was priced a lot more reasonably than I was expecting. The people who work there were cordial. We went during the dinner hour and almost nobody was there, which surprised me. We will definitely be going back!
Atmosphere: 5
Food: 5
Service: 5
Customer service was awful, staff rude and extremely unprofessional. Establishment was extremely dirty and disgusting.
Atmosphere: 1
Food: 2
Service: 1
Drive thru employee was the best ! Hot hash browns and she was very happy as well as good service!
Food: 5
Service: 5
Extremely disappointed with my recent visit to the Stafford, VA location. Despite placing a mobile order in advance, the experience was frustrating and poorly handled.
After an extended delay in the drive-thru (20+ minutes), I went inside to pick up my order. I noticed what appeared to be my order (correct bag and drink) sitting behind the register instead of in the mobile pickup area. Multiple employees saw me waiting but made no effort to ask if I needed help or acknowledge my presence for a significant amount of time (+/- 25 minutes).
More concerning, I observed several employees arriving for their shifts around 10 a.m. and immediately beginning work at the registers and handling food without washing their hands. That alone raises serious health and safety concerns. While I've enjoyed the food occasionally, knowing that this location doesn't follow basic food ruins previous experiences.
I understand locations get busy, but lack of basic customer service combined with apparent food safety issues is unacceptable. I’m usually a fan of Hardee’s, but this visit was a major disappointment.
Atmosphere: 3
Food: 3
Service: 2
Today I used the phone app to place my order, in the instructions it does not say to pull up to the order box, it says to show up at the counter or drive thru window with your order number. The app shows what time your order will be ready and in my case, I arrived five minutes late as I stopped to get gas for my vehicle.
There was no cars in line and I could see through the window that there wasn't any customer's. There was an employee standing at the counter talking to someone through the headset. Basically I was the only one there.
The lady came to the window and I held up my phone to show her the app order number and stated that I'm here to pickup order my number #
Instantly she blasted me with did you go to the ( whatever that drive thru speaker box is called ) to check in?
No, because in the app instructions it says avoid long lines, arrive at the counter or drive thru window and give your order number to the employee...( It's worded more professionally on the app )
This lady did not greet me with any kind of good morning, how may I help you... nothing that would show appreciation that I'm here. Common courtesy
Instead she blasted me with these rude eyes and made me feel like I have interrupted her day. The tone of her voice when she did speak was nowhere near friendly, again...As if I was in her way.
She disappeared and came back to the drive thru window and asked me for my name, officially my order number is my name, but I told her my name anyways.
I guess she didn't hear me stat my last name so I had to say it twice, I don't know what she mumbled under her breath, it clearly was directed towards me, something about my last name.
I don't ever have problems with this store even if I'm buying a cup of coffee I've always been addressed with a kind smile and appreciation.
The breakfast is my favorite from the menu items, will this visit keep me from coming back no.
I was in a chipper mood prior to arriving at the drive thru window, it just urks the heck out of me to know my twenty dollars spent wasn't worth a free smile or kindness.
Atmosphere: 1
Food: 5
Service: 1
Food was good, service was average. No big complaints, just they forgot part of my meal. Did give it when shown receipt,but had to go inside.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Went inside the restaurant to order take out last night. Walked in and two gentlemen were standing behind the counter talking to each other, they never greeted us or asked if they could help us. We ordered a kids meal, and two 5.99 bag specials. One with a double cheese burger and chili dog and the other with a double cheese burger and spicy chicken sandwich. The order took a long time to prepare and there were no customers in the restaurant and minimal people coming to the drive thru. I asked for all of our fries to have no seasoning and I notice the gentleman that assisted us wiping the French fry scoop with a wipe. I figured he did that to remove the residual salt, but it did not seem like that was proper sanitation practice. My mom tasted her fountain soda and her stomach immediately got upset. Our meals looked and tasted subpar. The burgers were overcooked and extremely hard. The chicken sandwich had old lettuce that resembled cooked spinach dark green and old. The hot dog had 3 slices of burger onion not chopped onions and just looked like it had been fixed hours before. Nothing was fresh not even the French fries I watch them cook. The part of the experience that has me leaving the review is that I have a persistent upset stomach since I ate the food. I have eaten at Hardee's over the years and I never experienced such low quality food or lack luster service before.
Atmosphere: 1
Food: 1
Service: 1
food is always great. theres always a manager with gray hair yelling at the employees though. it is really awkward, yall might wanna do something about that.
Atmosphere: 1
Food: 5
I ordered a number 3..my burger was not freshly done and I order a dr.pepper and they give me some off brand drink. It's a rip off . I never do reviews but I have to on this one. I'm disappointed. Thank I waited for the food in the car the lady that brought the food had a attitude and threw the food thru the window and walked away. I didn't say any ima just stop going there. I was in a gd mood or I would've say something.
Atmosphere: 2
Food: 3
Service: 2
We've gone by and ordered on 3 separate occasions. Service, food, timelines OUTSTANDING. Our food was hot and plentiful. I had to write a review. Sometimes you have to wait a minute but the food has been screaming hot. Good job Hardee's!
Atmosphere: 5
Food: 5
Service: 5
The atmosphere is chill. We found a nice area to enjoy our food. Frank helped us and he was kind, helpful, patient and efficient. He was genuinely excited for an accomplishment of a Hardee's teammember at another location that Hardee's was highlighting. This location is accommodating. The manager is actively involved in the team's success. I sensed the team works well to support one another. The food was pleasant. We had a fun experience.
Atmosphere: 5
Food: 5
Service: 5
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