Order was completely wrong, somehow the pizza wasn’t cooked but the cheese sticks were burnt to a crisp, and we could never get a to remedy the situation. $50 for a raw incorrect order is ridiculous. We ended up throwing it away because we just couldn’t trust eating it without getting sick. Dominoes and papa John’s wouldn’t do this…..
Atmosphere: 1
Food: 1
Service: 1
donnie collierl
Worst ever. Pizza crust raw as biscuit dough, skimpy toppings, little to no sauce on it. Will never return. Contacted corporate as well for a refund. Pizza was delivered, 2 bites straight to the trash! $32.
Food: 1
Jamie Brown Hartman
Update. 2nd trip. Didn't get the pizza sauce 😕 for the breadsticks
Very pleased. Cooked perfectly. Ordered online. Ready when promised. Will be back :)
Atmosphere: 5
Food: 5
Service: 5
Vickie Hubbard
Under New management
Thomas Marshall
Me and my son got personal pan pizzas on sale for $2. For less than $5 we both got food that was quick and delicious
Atmosphere: 5
Food: 5
Service: 5
Joy Bucher
Corporate needs to get involved in this store big time. Rude management, filthy restaurant , and poor quality food. The only reason I bothered with Pizza Hut was their breadsticks but they’ve either changed the recipe or this store is cutting major corners. They used to be so fluffy and the ones we got were practically sliced cardboard with seasoning on them. There’s too many decent pizza places in town to waste time here.
Atmosphere: 1
Food: 1
Service: 1
Hailee Ryan
Our entire order is wrong and I’d like to get someone on the phone to tell me if they’ll make it right or not before driving all the way back over there in a torrential downpour. The phone rings a few times and I’m immediately hung up on. Not only is our order wrong, but the food we did get was put together so sloppy. What a waste of time and money. The store was not busy when I was in there. And they had plenty staff. There’s no reason for the phones to not be answered.
Atmosphere: 1
Food: 1
Service: 1
Crystol Grant
Ordered pizza through door dash at 6:28 for them to tell us it was canceled bcuz they went there three times to be told it's not ready.we try calling pizza hut to be put on hold then hung up on 3 times. We then drive there to be rudely told by the female worker that it was picked up & taking by the door dasher & there's nothing she can do about it as she's to busy to assist the customer's in the store that are waiting while she is talking to I assume her boyfriend . She also raises her voice at me telling me I can walk behind the counter & look at her screen that it was picked up. I get this is a mistake with door dash but miss thang you need to learn some customer service & stop worrying about your guy friend coming in to entertain 6/29/25 8:00 pm
Atmosphere: 1
Service: 1
Trever Martin
Placed an order ahead of time for 5:45pm. I received a message that said it was out for delivery, but clicked on the app and it said preparing. I tried calling the store four times and each time someone would answer, there would be a hang up. I decide to ride up to the store and ask them what’s going on, and they claim that door dash already picked it up for delivery. No one from door dash contacted me, and the app still said preparing. They did not offer to redo the order, offer any sort of assistance, they essentially shrugged their shoulders and said it is what it is.
Service: 1
valleyinsuranceagent #callchris
Was missing one item from order, manager gave another style pizza that was ready right then, and gave me a discount for my troubles. Someone still understands customer service!
ordered with EXTRA spicy marinara but it was certainly not extra sauce, at all
Atmosphere: 1
Food: 2
Service: 3
Chandler Rusmisel
If i could give them a zero star i would, i ordered a 55 dollar order at 11:19 for delivery and the app stated that they would have it delivered at 1215 well 1220 i tracked the order and it had been cancelled without explanation i called the store and got told they hadn't even started my order and i wouldn't have it until 1 and that they didnt have anyone there to cook any pizza. this place is a joke
Octavia Williams
Come stay good, please stay and good rates and very nice people with service😊 👍
Jennifer Maddox
The pizza is never good from here! I used to order Pizza Hut frequently before moving to Staunton. Now I only order if I am out of town. This Pizza Hut needs to shut down and retrain before opening again!
Melissa Warner
To the franchise owners of this location, please take some pride in this location and the staff you have working on behalf of this chain. Today I went in and there was legitimate trash and a pizza pan on the ground near your oven and prep area. Even worse and what has ended my patronage was one of employees who just cut a pizza proceeded take her vape device out of her oversized hoodie and vape right next to the pizza!!!! What is happening at this location. Do better!!!
Order was completely wrong, somehow the pizza wasn’t cooked but the cheese sticks were burnt to a crisp, and we could never get a to remedy the situation. $50 for a raw incorrect order is ridiculous. We ended up throwing it away because we just couldn’t trust eating it without getting sick. Dominoes and papa John’s wouldn’t do this…..
Atmosphere: 1
Food: 1
Service: 1
Worst ever. Pizza crust raw as biscuit dough, skimpy toppings, little to no sauce on it. Will never return. Contacted corporate as well for a refund. Pizza was delivered, 2 bites straight to the trash! $32.
Food: 1
Update. 2nd trip. Didn't get the pizza sauce 😕 for the breadsticks
Very pleased. Cooked perfectly. Ordered online. Ready when promised. Will be back :)
Atmosphere: 5
Food: 5
Service: 5
Under New management
Me and my son got personal pan pizzas on sale for $2. For less than $5 we both got food that was quick and delicious
Atmosphere: 5
Food: 5
Service: 5
Corporate needs to get involved in this store big time. Rude management, filthy restaurant , and poor quality food. The only reason I bothered with Pizza Hut was their breadsticks but they’ve either changed the recipe or this store is cutting major corners. They used to be so fluffy and the ones we got were practically sliced cardboard with seasoning on them. There’s too many decent pizza places in town to waste time here.
Atmosphere: 1
Food: 1
Service: 1
Our entire order is wrong and I’d like to get someone on the phone to tell me if they’ll make it right or not before driving all the way back over there in a torrential downpour. The phone rings a few times and I’m immediately hung up on. Not only is our order wrong, but the food we did get was put together so sloppy. What a waste of time and money. The store was not busy when I was in there. And they had plenty staff. There’s no reason for the phones to not be answered.
Atmosphere: 1
Food: 1
Service: 1
Ordered pizza through door dash at 6:28 for them to tell us it was canceled bcuz they went there three times to be told it's not ready.we try calling pizza hut to be put on hold then hung up on 3 times. We then drive there to be rudely told by the female worker that it was picked up & taking by the door dasher & there's nothing she can do about it as she's to busy to assist the customer's in the store that are waiting while she is talking to I assume her boyfriend . She also raises her voice at me telling me I can walk behind the counter & look at her screen that it was picked up. I get this is a mistake with door dash but miss thang you need to learn some customer service & stop worrying about your guy friend coming in to entertain
6/29/25 8:00 pm
Atmosphere: 1
Service: 1
Placed an order ahead of time for 5:45pm. I received a message that said it was out for delivery, but clicked on the app and it said preparing. I tried calling the store four times and each time someone would answer, there would be a hang up. I decide to ride up to the store and ask them what’s going on, and they claim that door dash already picked it up for delivery. No one from door dash contacted me, and the app still said preparing. They did not offer to redo the order, offer any sort of assistance, they essentially shrugged their shoulders and said it is what it is.
Service: 1
Was missing one item from order, manager gave another style pizza that was ready right then, and gave me a discount for my troubles. Someone still understands customer service!
Restaurantji Recommends
ordered with EXTRA spicy marinara
but it was certainly not extra sauce, at all
Atmosphere: 1
Food: 2
Service: 3
If i could give them a zero star i would, i ordered a 55 dollar order at 11:19 for delivery and the app stated that they would have it delivered at 1215 well 1220 i tracked the order and it had been cancelled without explanation i called the store and got told they hadn't even started my order and i wouldn't have it until 1 and that they didnt have anyone there to cook any pizza. this place is a joke
Come stay good, please stay and good rates and very nice people with service😊 👍
The pizza is never good from here! I used to order Pizza Hut frequently before moving to Staunton. Now I only order if I am out of town. This Pizza Hut needs to shut down and retrain before opening again!
To the franchise owners of this location, please take some pride in this location and the staff you have working on behalf of this chain. Today I went in and there was legitimate trash and a pizza pan on the ground near your oven and prep area. Even worse and what has ended my patronage was one of employees who just cut a pizza proceeded take her vape device out of her oversized hoodie and vape right next to the pizza!!!! What is happening at this location. Do better!!!
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