After Cheryl and another employee found it funny to be rude to my 17 year old daughter last night by leaving her standing while they smirked and laughed, then leave basically all meat off my sandwich I decided to go back in today and speak to a manager because I’ve been visiting this establishment for years and we’ve never been treated so poorly. Upon coming in the establishment and attempting to speak to the manager I was met with resistance. Carol Riley told me there were “three sides to every story” indicating I was lying. I requested a refund and I was told I had to drive back home and get the sandwich so she “had evidence to show her boss”. I accidentally forgot the sandwich so I drive back home and get the sandwich that was not eaten and return it so she could have the evidence ? how ridiculous, right!. I could tell the manager lacked any training as a true manager. She never apologized for how my child was treated, instead she threw it back at me and somehow made it my child’s fault. So, I asked for the owners name so I could follow up to ensure this would never happen to another child and was told by Carol Riley “she wasn’t allowed to give me the owners name and the owner has requested that she not give out his name that’s why her name is on the door and he didn’t put his name on the door”. The level of unprofessionalism and accountability is astounding at this location. I was in my car leaving and Carol found it necessary to come out to the parking lot and start arguing with me. It didn’t matter what I said to this incompetent manager she had an answer even if it was a lie. ?♀️ spare yourselves and avoid this store.
Atmosphere: 1
Food: 1
Service: 1
D Branstetter
Friendly staff and clean store. Sandwiches are always good!Kid-friendliness: My grandson's favorite lunch stop!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Oven Roasted Turkey & Ham, Roast Beef, The Boss
Roxanne hilbert
I got 3 subs and all 3 were
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna, The Philly
Lincoln Ogden
GreatKid-friendliness: Good
Recommended dishes: Cookies, Spicy Italian, Tuna, Subway Club
Cress Ramsey
It's Subway, is always great!!
Atmosphere: 5
Food: 5
Service: 5
won un
There should be standard weight on how much you put insides on the bread. Been to many Subways and Staunton could use a scale.
Atmosphere: 2
Food: 2
Service: 4
Marshall The Vaping Trucker
They were really skimpy with the meats even though I ordered extra chicken barely got the equivalent of a normal foot long.
Atmosphere: 2
Food: 3
Service: 3
Oscar Villatoro
My opinion, by far the best location in all of Staunton. I’ve visited of couple of times before work. Never had anything stale or old vegetables on my sandwich. The location seems to be clean. Customer service is a hit or miss.
Link
Usually good, but frustrated that ALL of the subs we ordered (for delivery) arrived with olives, or missing different vegetables. Id reccomend ordering in person.Vegetarian options: Veggie delight is a delight.
MynaJ
It's just like literally every other subway on the planet why are you reading the
Some of the food is WAY WAY over priced. Those new subs that rolled about last year are ridiculous. I only eat here when I have a coupon.
Atmosphere: 5
Food: 4
Service: 5
R V
This is my local subway. I'm very grateful for that too, because of all the ones I've been to in my area this is the only one that has consistently gotten my order right, quickly, and very friendly staff. Plus, if you don't know what you want, ask the staff for their suggestions because some of the sandwiches that they make for themselves are the best things you could ever have!
Tammy F
Woman in front of me was incredibly picky (exactly 1oz of this sauce and 1/2 oz of that one, 3 pickles no more no less....that kind of thing) but staff was patient and polite.They made our (easy and non picky) subs quickly (though neglected to add any napkins to the bag)
Atmosphere: 5
Food: 5
Service: 5
Robin Stover
Go here alot, convenient,clean.Like the fact I can see them making my subs.
gamerman 533
I get subs here all the time. They are always good and the staff are always nice. Really recommend coming here.
After Cheryl and another employee found it funny to be rude to my 17 year old daughter last night by leaving her standing while they smirked and laughed, then leave basically all meat off my sandwich I decided to go back in today and speak to a manager because I’ve been visiting this establishment for years and we’ve never been treated so poorly. Upon coming in the establishment and attempting to speak to the manager I was met with resistance. Carol Riley told me there were “three sides to every story” indicating I was lying. I requested a refund and I was told I had to drive back home and get the sandwich so she “had evidence to show her boss”. I accidentally forgot the sandwich so I drive back home and get the sandwich that was not eaten and return it so she could have the evidence ? how ridiculous, right!. I could tell the manager lacked any training as a true manager. She never apologized for how my child was treated, instead she threw it back at me and somehow made it my child’s fault. So, I asked for the owners name so I could follow up to ensure this would never happen to another child and was told by Carol Riley “she wasn’t allowed to give me the owners name and the owner has requested that she not give out his name that’s why her name is on the door and he didn’t put his name on the door”. The level of unprofessionalism and accountability is astounding at this location. I was in my car leaving and Carol found it necessary to come out to the parking lot and start arguing with me. It didn’t matter what I said to this incompetent manager she had an answer even if it was a lie. ?♀️ spare yourselves and avoid this store.
Atmosphere: 1
Food: 1
Service: 1
Friendly staff and clean store. Sandwiches are always good!Kid-friendliness: My grandson's favorite lunch stop!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Oven Roasted Turkey & Ham, Roast Beef, The Boss
I got 3 subs and all 3 were
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna, The Philly
GreatKid-friendliness: Good
Recommended dishes: Cookies, Spicy Italian, Tuna, Subway Club
It's Subway, is always great!!
Atmosphere: 5
Food: 5
Service: 5
There should be standard weight on how much you put insides on the bread. Been to many Subways and Staunton could use a scale.
Atmosphere: 2
Food: 2
Service: 4
They were really skimpy with the meats even though I ordered extra chicken barely got the equivalent of a normal foot long.
Atmosphere: 2
Food: 3
Service: 3
My opinion, by far the best location in all of Staunton. I’ve visited of couple of times before work. Never had anything stale or old vegetables on my sandwich. The location seems to be clean. Customer service is a hit or miss.
Usually good, but frustrated that ALL of the subs we ordered (for delivery) arrived with olives, or missing different vegetables. Id reccomend ordering in person.Vegetarian options: Veggie delight is a delight.
It's just like literally every other subway on the planet why are you reading the
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Some of the food is WAY WAY over priced. Those new subs that rolled about last year are ridiculous. I only eat here when I have a coupon.
Atmosphere: 5
Food: 4
Service: 5
This is my local subway. I'm very grateful for that too, because of all the ones I've been to in my area this is the only one that has consistently gotten my order right, quickly, and very friendly staff. Plus, if you don't know what you want, ask the staff for their suggestions because some of the sandwiches that they make for themselves are the best things you could ever have!
Woman in front of me was incredibly picky (exactly 1oz of this sauce and 1/2 oz of that one, 3 pickles no more no less....that kind of thing) but staff was patient and polite.They made our (easy and non picky) subs quickly (though neglected to add any napkins to the bag)
Atmosphere: 5
Food: 5
Service: 5
Go here alot, convenient,clean.Like the fact I can see them making my subs.
I get subs here all the time. They are always good and the staff are always nice. Really recommend coming here.