I love this place!! Thank you to the ladies that help me & my daughter regularly! ✨
Atmosphere: 5
Food: 5
Service: 5
Donnie Ramsey
Been coming here for there coffee and everyday but today has been great. The coffee was TERRIBLE and I tried calling the store 3 times w no answer or vm. Very disappointed.
Food: 1
Delbert Bowers
Food was hot and tasty…plenty of pastries to select…excellent! Staff very friendly.
Atmosphere: 5
Food: 5
Service: 5
James Tenney
Ridiculously slow and unorganized.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Donuts
Rita Lubrano
My experience at this Dunkin’ Donuts was terrible. I was there for over 30 minutes and once my food was done. It was wrong!! They made someone else’s food who ordered way after I did. And when I walked in, there was no line and it still took that long!! I had to walk back in to get the right order and they were just super slow! Never going there again. Please do better and work faster.
Service: 1
Chuck Billmyer
awesome experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Bacon Egg and Cheese
nature c
Messed up my order so many times now even though I ordered through the app, so there should be no confusion. WORST CUSTOMER SERVICE IN TAPPAHANNOCK! Can't wait for starbucks to open.
Matthew Givens
Stopped by on 10/5 and waited five minutes for someone to take our order. Someone came by and promised us they would take our order soon. Another 5 minutes went by and they didn't take my order while they kept taking orders in the drive through. This will be our last time coming by
Atmosphere: 1
Food: 1
Service: 1
D Douglas
I was the only customer inside and stood at the counter for several minutes while 4 employees joked around about a drive thru customer requesting 9 sugars in his coffee. Then the employee wanted the others to come take a look at all of the sugar in the cup before she added the coffee! No one greeted me or acknowledged that I was standing there. The coffee was so watered down I couldn’t drink it and the glazed donut holes barely had any glaze. Worst Dunkin Donuts I’ve ever had. Rude employees and awful donuts. And you should offer packets of sugar (regular sugar) for customers and tell your staff it’s none of their business how much sugar a customer requests. Poor customer service!
Atmosphere: 1
Food: 1
Service: 1
Jennifer Benson
Worst customer service ever. Definite phone call to the manager. I couldnt get waited on.
My sausage egg and cheese sandwich was cold, and when I asked for it to be heated the guy acted like it was a bother. My $5 latte was only 3/4 full. It will be the last time I go to this Dunkin' Donuts location. 9/12 @ 12:30
lauashhei
Coffee was great, donut was tasty. However, the real stars today were the 3 employees. They seemed genuinely enthused to be doing what they are doing and they made me smile. A great start to my Wednesday. Thank you.
Taylor Shirley
Not happy with the service. Normally, I have no trouble but today was terrible. The guy who was “helping” kept adding the wrong donut when I asked for a specific one, 3 times. He acted so annoyed even though he was the one not listening. Then, he walked away without handing me the receipt! Whomever the manager is really needs to teach the employees about customer service etiquette. I like Dunkin but not if employees are going to treat their customers in this way.
Atmosphere: 1
Food: 3
Service: 1
Buffy Davis
We had great customer service! Our drinks were fresh and made correctly.
Atmosphere: 5
Food: 5
Service: 5
Jessica Lynch
I think they are short staffed as it's not been great for a while.
I love this place!! Thank you to the ladies that help me & my daughter regularly! ✨
Atmosphere: 5
Food: 5
Service: 5
Been coming here for there coffee and everyday but today has been great. The coffee was TERRIBLE and I tried calling the store 3 times w no answer or vm. Very disappointed.
Food: 1
Food was hot and tasty…plenty of pastries to select…excellent! Staff very friendly.
Atmosphere: 5
Food: 5
Service: 5
Ridiculously slow and unorganized.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Donuts
My experience at this Dunkin’ Donuts was terrible. I was there for over 30 minutes and once my food was done. It was wrong!! They made someone else’s food who ordered way after I did. And when I walked in, there was no line and it still took that long!! I had to walk back in to get the right order and they were just super slow! Never going there again. Please do better and work faster.
Service: 1
awesome experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Bacon Egg and Cheese
Messed up my order so many times now even though I ordered through the app, so there should be no confusion. WORST CUSTOMER SERVICE IN TAPPAHANNOCK! Can't wait for starbucks to open.
Stopped by on 10/5 and waited five minutes for someone to take our order. Someone came by and promised us they would take our order soon. Another 5 minutes went by and they didn't take my order while they kept taking orders in the drive through. This will be our last time coming by
Atmosphere: 1
Food: 1
Service: 1
I was the only customer inside and stood at the counter for several minutes while 4 employees joked around about a drive thru customer requesting 9 sugars in his coffee. Then the employee wanted the others to come take a look at all of the sugar in the cup before she added the coffee! No one greeted me or acknowledged that I was standing there. The coffee was so watered down I couldn’t drink it and the glazed donut holes barely had any glaze. Worst Dunkin Donuts I’ve ever had. Rude employees and awful donuts. And you should offer packets of sugar (regular sugar) for customers and tell your staff it’s none of their business how much sugar a customer requests. Poor customer service!
Atmosphere: 1
Food: 1
Service: 1
Worst customer service ever. Definite phone call to the manager. I couldnt get waited on.
Service: 1
Restaurantji Recommends
My sausage egg and cheese sandwich was cold, and when I asked for it to be heated the guy acted like it was a bother.
My $5 latte was only 3/4 full.
It will be the last time I go to this Dunkin' Donuts location.
9/12 @ 12:30
Coffee was great, donut was tasty. However, the real stars today were the 3 employees. They seemed genuinely enthused to be doing what they are doing and they made me smile. A great start to my Wednesday. Thank you.
Not happy with the service. Normally, I have no trouble but today was terrible. The guy who was “helping” kept adding the wrong donut when I asked for a specific one, 3 times. He acted so annoyed even though he was the one not listening. Then, he walked away without handing me the receipt!
Whomever the manager is really needs to teach the employees about customer service etiquette. I like Dunkin but not if employees are going to treat their customers in this way.
Atmosphere: 1
Food: 3
Service: 1
We had great customer service! Our drinks were fresh and made correctly.
Atmosphere: 5
Food: 5
Service: 5
I think they are short staffed as it's not been great for a while.
Atmosphere: 3
Food: 3
Service: 3
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