First of all I ordered online so all I could go by was the pictures which made the burgers and sandwiches look monstrous. Reality: small, underwhelming, and disappointing. Second not everything online matches what they have in the store so what I thought I ordered I didn't get or was not clearly communicated to the kitchen, which could be clearly seen in the discrepancy between online receipt and the physical one after pick up. Third, the food; while the meat options were tender and juicy the sandwiches lacked size and fixings. The tenders I ordered for the kids came with just 2 minor sized for $8, so not worth the price, additionally if it's on the kids menu why does it have a spicy rub? But if marketed to adults the the spice is fine but portion was extremely small about 2in long and an inch wideGrilled cheese also disappoints with size, bread, and cheese. Fries definitely need more salt since they were flavorless. Lastly, not the best customer service either. I'll stick with Five Guys.Edit: after this review customer service reached out to me and refunded the meal. It is nice to see they have a keen interest in customer opinions.
THE REVIEWER
The food is amazing!!!!! I love it but I try to go to different locations because there are 2 women in particular that are both rude,nasty and really annoying. The old lady is just ridiculous how obnoxious she can be.
Jaziel Riggs
One of my preferred spots to eat. great location, always clean, and great service. 5 stars!
fahad mohammad
Had the worst experience today. Went to place an order. For the first few mins no one attended me and the staff was busy talking to each other. Secondly, when the attendee came to take my order she was so disinterested in talking the order. I asked her if the meat is halal she was just nodding her head. And lastly when I asked her for a coke refil in a new cup she rudely said no. I wouldn’t encourage people to go to this particular branch. Worst customer service!
Rebecca L.
I used to frequent a different Elevation quite often. It's been a couple years since, and decided to grab a veggie burger for dinner. It was disappointing. The burger was lukewarm, the bun cold, and they didn't even bother to melt the thin, sad circle of cheese. The staff were nice but unfortunately I won't be coming back.
Laura Hamilton
Five guys takes the win. I order online , a paleo burger which means wrapped in lettuce , therefore the seasoning or dressing have to be heavy to add the flavor the lettuce lacks, just like a salad. I added onions(got 4 thin slices at the bottom of burger) bacon and mayo plus a fried egg. I barely got any mayo, like a 1/2 a tsp maybe , the eggs and burger seem to have zero salt so the burger tasted like I was eating chewy cardboard. Tasteless and hard .
Sazida
Really bad imposible burger and fries.
Drew Nelson
Good burgers and fries, friendly service and curbside pickup!
I like a good burger, fries and a shake and they do this well.
Karl Davis
Burgers were not seasoned, fries were cold and cashier was actually rude
Lucia Manoukian
Vienna location is my favorite! Staff is always so nice and accommodating! Great customer service even during these difficult times!!! There is always a female working when I go in, maybe the manager. She is so pleasant! Food is always delicious and as ordered! I like that you can order the fries extra crispy! Thank you! I'll be back!
khaled jazzar
We walk in at 7:28, trying to order a burger for my son, wait to place an order only to be told that by now they are closed. I asked if I can be accommodated but got a stern no. Been coming for years, but I guess this will be my last
The Health Improvement Center
I used to love elevation burger. I came here to get one of their fresh burgers to find frozen patties. And it ain’t organic. So disappointing
Frist time great experience
First of all I ordered online so all I could go by was the pictures which made the burgers and sandwiches look monstrous. Reality: small, underwhelming, and disappointing. Second not everything online matches what they have in the store so what I thought I ordered I didn't get or was not clearly communicated to the kitchen, which could be clearly seen in the discrepancy between online receipt and the physical one after pick up. Third, the food; while the meat options were tender and juicy the sandwiches lacked size and fixings. The tenders I ordered for the kids came with just 2 minor sized for $8, so not worth the price, additionally if it's on the kids menu why does it have a spicy rub? But if marketed to adults the the spice is fine but portion was extremely small about 2in long and an inch wideGrilled cheese also disappoints with size, bread, and cheese. Fries definitely need more salt since they were flavorless. Lastly, not the best customer service either. I'll stick with Five Guys.Edit: after this review customer service reached out to me and refunded the meal. It is nice to see they have a keen interest in customer opinions.
The food is amazing!!!!! I love it but I try to go to different locations because there are 2 women in particular that are both rude,nasty and really annoying. The old lady is just ridiculous how obnoxious she can be.
One of my preferred spots to eat. great location, always clean, and great service. 5 stars!
Had the worst experience today. Went to place an order. For the first few mins no one attended me and the staff was busy talking to each other. Secondly, when the attendee came to take my order she was so disinterested in talking the order. I asked her if the meat is halal she was just nodding her head. And lastly when I asked her for a coke refil in a new cup she rudely said no. I wouldn’t encourage people to go to this particular branch. Worst customer service!
I used to frequent a different Elevation quite often. It's been a couple years since, and decided to grab a veggie burger for dinner. It was disappointing. The burger was lukewarm, the bun cold, and they didn't even bother to melt the thin, sad circle of cheese. The staff were nice but unfortunately I won't be coming back.
Five guys takes the win. I order online , a paleo burger which means wrapped in lettuce , therefore the seasoning or dressing have to be heavy to add the flavor the lettuce lacks, just like a salad. I added onions(got 4 thin slices at the bottom of burger) bacon and mayo plus a fried egg. I barely got any mayo, like a 1/2 a tsp maybe , the eggs and burger seem to have zero salt so the burger tasted like I was eating chewy cardboard. Tasteless and hard .
Really bad imposible burger and fries.
Good burgers and fries, friendly service and curbside pickup!
Mushy burgers and bitter fries
Restaurantji Recommends
I like a good burger, fries and a shake and they do this well.
Burgers were not seasoned, fries were cold and cashier was actually rude
Vienna location is my favorite! Staff is always so nice and accommodating! Great customer service even during these difficult times!!! There is always a female working when I go in, maybe the manager. She is so pleasant! Food is always delicious and as ordered! I like that you can order the fries extra crispy! Thank you! I'll be back!
We walk in at 7:28, trying to order a burger for my son, wait to place an order only to be told that by now they are closed. I asked if I can be accommodated but got a stern no. Been coming for years, but I guess this will be my last
I used to love elevation burger. I came here to get one of their fresh burgers to find frozen patties. And it ain’t organic. So disappointing