I went here while I was in Vinton to get some Munchkin's. When I pulled up to the drive-thru to place my order. I was greeted with a "your order?". Not a "Can I please take your order?" or "How may I help you"? Just a "your order?". I stated "I would like a box of 25 Munchkins please", and waited for a "what kind/flavor". Nope, all I got was "pull around". I said "I'd like 12 chocolate and 13 blueberry (or vice-versa) please". She said "okay, pull around". No clue what my total was or anything. No "thank you" or nothing. I get to the window, pay the hateful girl and pull off. Once I got home (45 minutes away) I opened my Munchkins for a chocolate donut. Did I have a chocolate donut? Nope. I had a box of glazed donuts. I was so mad I wasted my money here, I threw the donuts away. I contacted Dunkin' via social media and expressed my issue with the Vinton location with them. They said they would notify the store and they would be in touch. It's now been well over a week and nobody has reached out to me. So I contacted Dunkin' on social media again and told them that nobody reached out to me, and this must be the norm for the Vinton location. I definitely won't be returning here and my parents said they won't return either. They usually go once a week but not anymore. Thankfully there's a Krispy Kreme and Duck Donuts not too far away. Avoid the Vinton Dunkin' location as they are very unfriendly, do not care about customer complaints and you probably won't get the right order.
Atmosphere: 1
Food: 1
Service: 1
Sarah Hughes
Best morning staff, we go out our way on the weekends to go there! Always take care of us and make sure our orders are always perfect.
Atmosphere: 5
Food: 5
Service: 5
Steve Schweizer
I went to 8 Dunkin's in the Virginia Beach area. NONE had the halloween sprinkle munchkins. We stopped in here on our way to go hike. They had them...thank you we love halloween and who doesn't love sprinkle munchkins. I mean why have a national ad campaign, then not have the product. This dunkin didjobreat job. Staff was so nice and helpful.
They were the perfect after hike treat...well and a beer.
Food: 5
Service: 5
Jennifer
I wanted to praise the team at this location for their fast and prompt service. I used the mobile app to place an order and no where on the app did it say I had to check my email to verify the order. Once I paid I figured it was placed. Upon arriving at this location the team with panic in their eyes informed me that my order did not go through. After realizing the order had to be confirmed, I ordered everything again with the cashier and my order was ready in under 5 minutes. It was a big order. They worked well together and I’m shocked I didn’t have to wait longer. Excellent teamwork and communication! This was on 10/3 at about 7:45AM Thank you so much for the quality work!
Atmosphere: 5
Food: 5
Service: 5
Chris Hall
Any reviews below saying that the staff is great have got to be fake. You can go by at any time, and the dining room will be closed for no reason during normal business hours, and the only option is to go around to the drive through in the alley which has no lighting, and you can’t even read. Staff is rude. Just shut the place down already
Atmosphere: 1
Food: 1
Service: 1
Ryan Goods
I have tried to be fair with these folks, but previous management had very rude servers and current management can’t make a a Boston cream donut to save their life they are missing most of the icing, barely have cream and are usually stale at the start of the day. These folks also do mostly a drive through business so they also lock their doors during business hours (so door clearly says 6 am and it’s 7:55 and the doors at still locked) which I really hate don’t care if it’s a practicality if you don’t have enough workers to tend to your drive through orders and walk-ins either offer better incentives or simply close your doors as it’s clear your business is very narrowly about to go belly up.
Atmosphere: 1
Food: 2
Service: 1
Michael Pomrenke
Not gunna lie, this location changed my entire perception of Dunkin. The entire staff is extremely friendly and the drink consistency here is on point.
Atmosphere: 5
Food: 5
Service: 5
John Fredericks
Always consistent whichever one you stop at
Atmosphere: 5
Food: 5
Service: 5
Carol Peterson
Donuts are awesome and coffee was delicious
Wheelchair accessibility: Close parking and ramp is right in front of Dunkin Doughnuts. Everything perfect for handicapped or elderly patrons
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Rebekah Pitera
Can't deliver an accurate order at the drive thru and when you ask for missing items they behave as if you are the one with the problem.
My husband and I stopped at this Dunkin for coffees and breakfast. The coffees and food were made good. We ordered thru the app and it was made promptly and we got our things pretty quick.
Atmosphere: 5
Food: 5
Service: 5
Danielle Cadd
Our order was great! Ordered online and picked up in the drive thru. Quick and easy!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese English Muffin, Donuts
James Patteson
Normally I don’t complain about anything. Whoever was on the drive thru mic. They got a couple things wrong and I went in to have it replaced. The manager was nice and very professional and made sure we got our correct items we asked for. Now her staff there was cursing like sailors. Complaining about some of the customers in the drive. As a former General Manager of a Pizza Franchise, this is unacceptable and very unprofessional. Something needs to be done. The person on the drive thru should start repeating orders back to the customer to make sure the order is correct before completing it. I shouldn’t have to come Inside the store and see employees cussing in front of customers.
Vegetarian options: Egg and cheese English muffin
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Sausage Egg and Cheese English Muffin, Sandwich
Gracie
I hate to say this y'all's Donuts are getting sorry
I went here while I was in Vinton to get some Munchkin's. When I pulled up to the drive-thru to place my order. I was greeted with a "your order?". Not a "Can I please take your order?" or "How may I help you"? Just a "your order?". I stated "I would like a box of 25 Munchkins please", and waited for a "what kind/flavor". Nope, all I got was "pull around". I said "I'd like 12 chocolate and 13 blueberry (or vice-versa) please". She said "okay, pull around". No clue what my total was or anything. No "thank you" or nothing. I get to the window, pay the hateful girl and pull off. Once I got home (45 minutes away) I opened my Munchkins for a chocolate donut. Did I have a chocolate donut? Nope. I had a box of glazed donuts. I was so mad I wasted my money here, I threw the donuts away. I contacted Dunkin' via social media and expressed my issue with the Vinton location with them. They said they would notify the store and they would be in touch. It's now been well over a week and nobody has reached out to me. So I contacted Dunkin' on social media again and told them that nobody reached out to me, and this must be the norm for the Vinton location. I definitely won't be returning here and my parents said they won't return either. They usually go once a week but not anymore. Thankfully there's a Krispy Kreme and Duck Donuts not too far away. Avoid the Vinton Dunkin' location as they are very unfriendly, do not care about customer complaints and you probably won't get the right order.
Atmosphere: 1
Food: 1
Service: 1
Best morning staff, we go out our way on the weekends to go there! Always take care of us and make sure our orders are always perfect.
Atmosphere: 5
Food: 5
Service: 5
I went to 8 Dunkin's in the Virginia Beach area. NONE had the halloween sprinkle munchkins. We stopped in here on our way to go hike. They had them...thank you we love halloween and who doesn't love sprinkle munchkins. I mean why have a national ad campaign, then not have the product. This dunkin didjobreat job. Staff was so nice and helpful.
They were the perfect after hike treat...well and a beer.
Food: 5
Service: 5
I wanted to praise the team at this location for their fast and prompt service. I used the mobile app to place an order and no where on the app did it say I had to check my email to verify the order. Once I paid I figured it was placed.
Upon arriving at this location the team with panic in their eyes informed me that my order did not go through. After realizing the order had to be confirmed, I ordered everything again with the cashier and my order was ready in under 5 minutes. It was a big order. They worked well together and I’m shocked I didn’t have to wait longer. Excellent teamwork and communication!
This was on 10/3 at about 7:45AM
Thank you so much for the quality work!
Atmosphere: 5
Food: 5
Service: 5
Any reviews below saying that the staff is great have got to be fake. You can go by at any time, and the dining room will be closed for no reason during normal business hours, and the only option is to go around to the drive through in the alley which has no lighting, and you can’t even read. Staff is rude. Just shut the place down already
Atmosphere: 1
Food: 1
Service: 1
I have tried to be fair with these folks, but previous management had very rude servers and current management can’t make a a Boston cream donut to save their life they are missing most of the icing, barely have cream and are usually stale at the start of the day. These folks also do mostly a drive through business so they also lock their doors during business hours (so door clearly says 6 am and it’s 7:55 and the doors at still locked) which I really hate don’t care if it’s a practicality if you don’t have enough workers to tend to your drive through orders and walk-ins either offer better incentives or simply close your doors as it’s clear your business is very narrowly about to go belly up.
Atmosphere: 1
Food: 2
Service: 1
Not gunna lie, this location changed my entire perception of Dunkin. The entire staff is extremely friendly and the drink consistency here is on point.
Atmosphere: 5
Food: 5
Service: 5
Always consistent whichever one you stop at
Atmosphere: 5
Food: 5
Service: 5
Donuts are awesome and coffee was delicious
Wheelchair accessibility: Close parking and ramp is right in front of Dunkin Doughnuts. Everything perfect for handicapped or elderly patrons
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Can't deliver an accurate order at the drive thru and when you ask for missing items they behave as if you are the one with the problem.
Service: 1
Restaurantji Recommends
My husband and I stopped at this Dunkin for coffees and breakfast. The coffees and food were made good. We ordered thru the app and it was made promptly and we got our things pretty quick.
Atmosphere: 5
Food: 5
Service: 5
Our order was great! Ordered online and picked up in the drive thru. Quick and easy!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese English Muffin, Donuts
Normally I don’t complain about anything. Whoever was on the drive thru mic. They got a couple things wrong and I went in to have it replaced. The manager was nice and very professional and made sure we got our correct items we asked for. Now her staff there was cursing like sailors. Complaining about some of the customers in the drive. As a former General Manager of a Pizza Franchise, this is unacceptable and very unprofessional. Something needs to be done. The person on the drive thru should start repeating orders back to the customer to make sure the order is correct before completing it. I shouldn’t have to come Inside the store and see employees cussing in front of customers.
Vegetarian options: Egg and cheese English muffin
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Sausage Egg and Cheese English Muffin, Sandwich
I hate to say this y'all's Donuts are getting sorry
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Doughnut
I hate to say this y'all's Donuts are getting
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
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