This place has been absolutely terrible. My coach ordered something, and considering his age and stress levels, it was already a challenging situation. The customer service here is shockingly rude, which only adds to the frustration. To top it off, their iced tea smells like cigarettes, which is just unacceptable. The manager is particularly awful; he's extremely hostile towards me and my crew, displaying unnecessary rudeness that makes the atmosphere even more uncomfortable. My coach has high blood pressure, and dealing with such negativity from the staff is really tough on him. It's disheartening to see that the staff are not consistent in their service and often seem to be playing around instead of focusing on their jobs. In an even more alarming incident, they called the police on us. When the authorities arrived and realized we weren’t a threat, the staff tried to cover up their mistake by claiming it was an accident. This was not only unprofessional but also deeply concerning. Overall, this has been a truly awful experience, and I strongly advise against visiting this establishment. It’s clear they lack proper management and respect for their customers.
Atmosphere: 1
Food: 1
Service: 1
JAM Shakwi
AVOID THE STORE ON HOLLAND IN VIRGINIA BEACH.
The store manner is a completely rude and petty individual. I ordered a sandwich but the young lady at the register got it wrong because the manager was walking around the store yelling at all of the employees. “Telling them that this ain’t Golden Corral!” And, that they “wouldn’t be eating if a different manager was present.” Well he got the cashier all flustered and she took my order incorrectly. When I received it and showed her that there was a mistake, she happily agreed to correct it. But, while in the process the imbecilic manager decided to carry his fussing into the order correction. They needed to simply add lettuce, tomato & onions to a fish sandwich— their “BoJangler”. So now agitated started speaking loudly regarding the addition, “…he needs to pay for it, he needs to pay for it…” to which I said, “Sir, I have no issue paying for anything that I ordered.” At this point this further frustrated this immature manager to then begin stating, “…that he’s not about to go back and forth with me…” to which I added, that I’m not sure why he feels we’re going back and forth, when the individual who has made the error was already correcting it. He then started repeating that he “…can just give me back my money…” and continuing on unnecessarily loud, obnoxious and completely rude to the customer who is a coach and bought his team in to purchase after competition and winning a national championship. This Bojjangles stop on Holland is the worse choice that we’ve made since arriving in the Virginia Beach area to compete. I wish I had not succumbed to nostalgia to visit and be embarrassed while with the youth that I train & guide. But, back to the actual incident. I then said sir I’d just like my order. Well, that was not satisfactory to this manager service was outwardly and loudly hostile to his employees when we arrived in the store. But, as he continued carrying his attitude now on to customers. I was finally fed up and finally said you know what sir, I’ll just take my money back. Because this service is unnecessarily rude and hostile. To which he continued fussing. While struggling to open the cash register to return my purchase price of $10.01.
This service is ridiculous and Bojangles should be embarrassed that this man is a manager representing your brand. He belittles and embarrasses employees in front of customers, as well as being loud and hostile towards customers; completely unconcerned that I as a 56 year old man with a group of teenagers was worthy of getting my order correctly as I ordered it. But, he probably doesn’t even recognize that he was the cause of the initial problem to which he doubled and tripled down on it as he continued to escalate a simple corrective action into a contentious back and forth.
Atmosphere: 1
Food: 2
Service: 1
Ray
Should have a 4 rating. I cannot eat fried foods and don't remember anything else offered.
Atmosphere: 5
Food: 3
Service: 5
Krystal Snyder
Person working the window did not say a single word to me the entire time and acted like they could care less about being there. Not even I word or a smile when I said thank you for my meal. Don’t want to work fast food maybe think about getting a different job. Biscuit was hot but not cooked all the way through and was disgustingly gooey in the middle. Waste of money and waste of time at this location.
Atmosphere: 1
Food: 2
Service: 1
Barbara Hartoon
Decided to treat the family to dinner and it was very disappointing. You can tell the food has been sitting for quite awhile under a warmer. The rice is gummy, the fries are stale and dried out and even the chicken had sat there. When paying $50+ for dinner you expect better. Kids said the only plus side was the sweet tea
Food: 2
Service: 3
Gary
This is a very well run restaurant. The management here is top notch and the fried chicken is also.
Atmosphere: 5
Food: 5
Service: 5
JoeY Walls
Biscuit was not done!
Food: 4
Service: 5
kit kat
Worst service ever..I’ll never go back. The manager should be fired for the way we were treated.
Service: 1
Vid
Friendly Staff and good food. The new Buffalo Wings are good!??
Atmosphere: 5
Food: 5
Service: 5
Pawned1313
Horrible customer service. Save yourself the headache and go to Zaxbys or little anywhere else instead.
My boys love the boberry biscuits and that their served all day! I'm old school so I love the regular made from scratch tastin biscuits for brkfst! Had chkn biscuit last visit and it was DELICIOUS ? ? ? ?.
This place has been absolutely terrible. My coach ordered something, and considering his age and stress levels, it was already a challenging situation. The customer service here is shockingly rude, which only adds to the frustration. To top it off, their iced tea smells like cigarettes, which is just unacceptable.
The manager is particularly awful; he's extremely hostile towards me and my crew, displaying unnecessary rudeness that makes the atmosphere even more uncomfortable. My coach has high blood pressure, and dealing with such negativity from the staff is really tough on him. It's disheartening to see that the staff are not consistent in their service and often seem to be playing around instead of focusing on their jobs. In an even more alarming incident, they called the police on us. When the authorities arrived and realized we weren’t a threat, the staff tried to cover up their mistake by claiming it was an accident. This was not only unprofessional but also deeply concerning. Overall, this has been a truly awful experience, and I strongly advise against visiting this establishment. It’s clear they lack proper management and respect for their customers.
Atmosphere: 1
Food: 1
Service: 1
AVOID THE STORE ON HOLLAND IN VIRGINIA BEACH.
The store manner is a completely rude and petty individual. I ordered a sandwich but the young lady at the register got it wrong because the manager was walking around the store yelling at all of the employees. “Telling them that this ain’t Golden Corral!” And, that they “wouldn’t be eating if a different manager was present.” Well he got the cashier all flustered and she took my order incorrectly. When I received it and showed her that there was a mistake, she happily agreed to correct it. But, while in the process the imbecilic manager decided to carry his fussing into the order correction. They needed to simply add lettuce, tomato & onions to a fish sandwich— their “BoJangler”. So now agitated started speaking loudly regarding the addition, “…he needs to pay for it, he needs to pay for it…” to which I said, “Sir, I have no issue paying for anything that I ordered.” At this point this further frustrated this immature manager to then begin stating, “…that he’s not about to go back and forth with me…” to which I added, that I’m not sure why he feels we’re going back and forth, when the individual who has made the error was already correcting it. He then started repeating that he “…can just give me back my money…” and continuing on unnecessarily loud, obnoxious and completely rude to the customer who is a coach and bought his team in to purchase after competition and winning a national championship. This Bojjangles stop on Holland is the worse choice that we’ve made since arriving in the Virginia Beach area to compete. I wish I had not succumbed to nostalgia to visit and be embarrassed while with the youth that I train & guide. But, back to the actual incident. I then said sir I’d just like my order. Well, that was not satisfactory to this manager service was outwardly and loudly hostile to his employees when we arrived in the store. But, as he continued carrying his attitude now on to customers. I was finally fed up and finally said you know what sir, I’ll just take my money back. Because this service is unnecessarily rude and hostile. To which he continued fussing. While struggling to open the cash register to return my purchase price of $10.01.
This service is ridiculous and Bojangles should be embarrassed that this man is a manager representing your brand. He belittles and embarrasses employees in front of customers, as well as being loud and hostile towards customers; completely unconcerned that I as a 56 year old man with a group of teenagers was worthy of getting my order correctly as I ordered it. But, he probably doesn’t even recognize that he was the cause of the initial problem to which he doubled and tripled down on it as he continued to escalate a simple corrective action into a contentious back and forth.
Atmosphere: 1
Food: 2
Service: 1
Should have a 4 rating. I cannot eat fried foods and don't remember anything else offered.
Atmosphere: 5
Food: 3
Service: 5
Person working the window did not say a single word to me the entire time and acted like they could care less about being there. Not even I word or a smile when I said thank you for my meal. Don’t want to work fast food maybe think about getting a different job. Biscuit was hot but not cooked all the way through and was disgustingly gooey in the middle. Waste of money and waste of time at this location.
Atmosphere: 1
Food: 2
Service: 1
Decided to treat the family to dinner and it was very disappointing. You can tell the food has been sitting for quite awhile under a warmer. The rice is gummy, the fries are stale and dried out and even the chicken had sat there. When paying $50+ for dinner you expect better. Kids said the only plus side was the sweet tea
Food: 2
Service: 3
This is a very well run restaurant. The management here is top notch and the fried chicken is also.
Atmosphere: 5
Food: 5
Service: 5
Biscuit was not done!
Food: 4
Service: 5
Worst service ever..I’ll never go back. The manager should be fired for the way we were treated.
Service: 1
Friendly Staff and good food. The new Buffalo Wings are good!??
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service. Save yourself the headache and go to Zaxbys or little anywhere else instead.
Food: 3
Service: 1
Restaurantji Recommends
If your sign says open at 5:30 why are your doors locked at 6:45.
Atmosphere: 1
Food: 1
Service: 1
Food and sweet tea were great. I had the wing deal and my wings were crispy & delicious. The customer service was pretty good too.
Atmosphere: 5
Food: 5
Service: 5
I don’t understand why the doors are locked during the day!!! I should have the option to drive through or walk in. Unbelievable!!!!!!
Atmosphere: 4
Food: 4
Service: 4
Love the staff here!! Food is always good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken Dinner, Honey Mustard, Family Fries, Bojangles Dirty Rice, Bo's Chicken Sandwich - 10 30am to Close, 12pc Chicken Supremes & 4 Biscuits - 10 30am to Close, 12pc 4 Chicken & 8 Chicken Supremes Meal - 10 30am to Close, Bo-Berry Biscuit
My boys love the boberry biscuits and that their served all day! I'm old school so I love the regular made from scratch tastin biscuits for brkfst! Had chkn biscuit last visit and it was DELICIOUS ? ? ? ?.
Atmosphere: 4
Food: 5
Service: 4
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