Chick-fil-A
5409 Indian River Rd, Virginia Beach
(757) 578-4800
Recent Reviews
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I’m giving this place 1 star due to the poor treatment of their staff. During an intense heat wave, I saw young employees standing outside in black pants, visibly sweating and clearly struggling with the extreme temperatures while taking orders. It was uncomfortable to witness, and honestly, quite upsetting. There has to be a better, safer way to manage this.
Pulling up to the drivethrough, I was in such torment over what I should order. Thankfully, DEAN was there to help!! Dean helped me on my big back journey and for that I am forever grateful! I LOVE DEAN!!!! 🤗
Atmosphere: 5
Food: 5
Service: 5
It is absolutely absurd that driving through the drive-thru nobody else is in line but they still have you pull forward or park in a parking space and the person who then comes up behind you after you've been waiting for some time gets their food and leaves before you do. All this to save some stupid time on some stupid timer that absolutely means nothing because your timer's a lie and you didn't really serve us in the 30 seconds you pulled this forward. It's been about 7 minutes now and the car in front of me has been waiting and I've been waiting while the two cars that have come in after us have both been served and left. I expect better from Chick-fil-A
Food: 5
Service: 2
A little sad this time because it’s never usually this bad. Got 3 fountain drinks and a 5 piece grilled nuggets. Took 15 minutes which is unreasonable for that order.
Atmosphere: 5
Food: 5
Service: 3
I have always eaten here and ordered gluten-free fries and gluten-free grilled chicken nuggets. However this time I was informed there is no way they can guarantee that it is gluten free so I probably shouldn't have ever eaten here in the first place.
Food: 1
Good food.
Atmosphere: 5
Food: 5
Service: 5
I’ve always loved Chick-fil-A for its customer service and attention to detail, which is why I was surprised and disappointed by my experience at this location.
I’ve visited many Chick-fil-A locations that happily offer a small pup cup for dogs, even if it’s just whipped cream in a cup, and I’ve always been glad to pay a small fee for it. When I asked at this location, I was told they don’t offer them at all, and the tone was surprisingly dismissive. I even offered to pay, but was told no.
It caught me off guard enough that I told them I would just go to another location instead. While I appreciate that the manager stepped in and had me charged $1 for a miscellaneous item so my food wouldn’t go to waste, it didn’t feel like the warm, welcoming Chick-fil-A I’ve come to expect.
To make matters worse, the drink I ordered was rung in incorrectly, possibly intentionally, as I was clearly upset at the time. The receipt doesn’t give me an option for a survey either.
I hope this location reconsiders its approach, especially since so many customers come here not just for the food, but for the sense of kindness and care that Chick-fil-A is known for.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Chick-Fil-A Biscuit
Food was good but took me 30 minutes to get out of the parking lot worst location ever I’m getting fired up typing this
Atmosphere: 1
Food: 5
Service: 1
Don’t you love not getting your whole order and the things you paid extra money for? SMH.. worst location by far. Order: 7136
Atmosphere: 1
Food: 5
Service: 1
Great food but hard to get in and out
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
They stay busy for a reason.
Atmosphere: 5
Food: 5
Service: 5
Great food, nice employees, easy in/out
Atmosphere: 5
Food: 5
Service: 5
Excelent food, excelent service, good prices
Atmosphere: 5
Food: 5
Service: 5
My chicken nugget had an inch long bone in the middle of it.
Food: 1
Good service ..senior discount a kids drink ? Come on man. Good n hot but tables dirty
Atmosphere: 4
Food: 4
Service: 4
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