I went into this Chik Fil A location to get a snack on a long road trip. I'd just met with some business associates and was hungry and tired. I went into this location to get some fries and the mens room was disgusting: the floor was literally filled with puddles of urine and the dry areas were sticky.
When I went to order just one order of fries, I noticed the young lady at the counter looking at her phone and completely disinterested in helping me. When I finally caught her attention and placed my order, she took my name, and turned back to her phone. There was a stack of fries already sitting behind her and she could have easily picked one up immediately and for whatever reason chose to do nothing. Beside her I saw a manager laughing and carrying on with an employee who also seemed bored with nothing to do. The interior of the restaurant was almost empty with maybe 2 or 3 people inside eating.
I waited and after a few minutes saw several delivery drives from GrubHub waiting for their orders as well while the staff continued to chat and have fun with their phones and socialize. Meanwhile there were stacks of fries sitting under the lights.
After about ten minutes the young lady reached out to me, without speaking, and handed me the fries. She never acknowledged me in any way or spoke a single word, just stuck it out toward my face.
I would never return to this Chik Fil A location because the mens room was filled with urine puddles and sticky floors, while staff joked around and had fun with their phones - leaving customers like me and delivery drivers waiting around unnecessarily waiting for orders. And on top of it all, the young lady at the desk was rude. When I worked customer service at hotels, restaurants, and in business if I'd treated a client or customer that way at the very least I'd get written up and given a warning. Here, the manager was also chatting it up with a young employee having fun, so either didn't notice it or just didn't care, or both.
So, yes, sticky flooded mens room floors, long waits even when nobody's there, and rude employees.
Who needs it? I don't. I can go to another chicken fast food joint or wait until I get home to eat and know I won't be disrespected again.
Atmosphere: 1
Food: 1
Service: 1
Alden Burlingame
Sandwich was not hot, cheese not melted, bun tasted stale, and you have to pull over to put the Mayo on yourself.
Atmosphere: 2
Food: 3
Service: 4
Cassandra Gilchrist
DON’T WASTE YOUR TIME OR MONEY! Literally choose any other Chick-fil-A location. I’m a frequent Chick-fil-A customer, purchasing meals almost weekly and even a rewards member, but I refuse to waste any more money at this establishment. It’s been multiple orders I placed where they left out sauces or ingredients. I let it slide the first time but the following week they did the same exact thing. The second time they messed up my order I went inside to address the issue & they refused to accommodate it because they said it was 1 minute past the time breakfast ended. Mind you, the chickfila minis are made out of the regular chickfila nuggets so they are essentially refusing to make fresh nuggets when this is a core lunch and dinner item. Absolutely unacceptable! Won’t spend another dime and I advise you to do the same.
Atmosphere: 1
Food: 1
Service: 1
Shanieh Howard
literally the worst CFA in the Hampton Roads. they always give me the wrong food, why keep hiring incompetent people?
R J
Their new online ordering system is stupid. You have to confirm from your house that you’ve arrived in order to get your food made. When I arrived and my order wasn’t ready all I got from them was an I’m sorry. No trying to get my order ready. This location is going downhill.
Gopal kanan
I bought a large Chick FilnA fries . I was disappointed in the amount of fries compared to a year ago. There is hardly much. I think I would have been further off buying a small or medium.
LOGAN G LI
I always like Chick-fil-A food They need to do more training stuff the math.
Atmosphere: 4
Food: 5
Service: 2
Angie Douglas
Evidently they lost my order. I ordered online and I had to sit in front of the restaurant for a long time. They said they were sorry but didn't really tell me what happened.
Lifelong CFA girl! Food is always good, the service is top notch, tech works great, they support the community.
Kid-friendliness: One of the best choices with kids. Play area, high chairs, extremely helpful staff to make getting in, settled & eating with kids easier.
They have exceptional service and take very good care of their customers.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
ed boyd
always quick and polite
Atmosphere: 5
Food: 5
Service: 5
born nrob
They fell off. Used to be my favorite location but they’ve gone flat. The past few times I’ve gone, they skimped on the fry amount. Their service no longer stands out, driving through Cfa used to be a comforting experience but now it’s the same as anywhere else. Also it’s impossible to make a complaint over the phone anymore, you will be prompted to leave a voicemail and they don’t even respond; this is the only fast food place who’s phone line I’ve had this problem with, I’m sure the system was put in place because of an influx of calls due to their inconsistency and drop in quality.
I went into this Chik Fil A location to get a snack on a long road trip. I'd just met with some business associates and was hungry and tired. I went into this location to get some fries and the mens room was disgusting: the floor was literally filled with puddles of urine and the dry areas were sticky.
When I went to order just one order of fries, I noticed the young lady at the counter looking at her phone and completely disinterested in helping me. When I finally caught her attention and placed my order, she took my name, and turned back to her phone. There was a stack of fries already sitting behind her and she could have easily picked one up immediately and for whatever reason chose to do nothing. Beside her I saw a manager laughing and carrying on with an employee who also seemed bored with nothing to do. The interior of the restaurant was almost empty with maybe 2 or 3 people inside eating.
I waited and after a few minutes saw several delivery drives from GrubHub waiting for their orders as well while the staff continued to chat and have fun with their phones and socialize. Meanwhile there were stacks of fries sitting under the lights.
After about ten minutes the young lady reached out to me, without speaking, and handed me the fries. She never acknowledged me in any way or spoke a single word, just stuck it out toward my face.
I would never return to this Chik Fil A location because the mens room was filled with urine puddles and sticky floors, while staff joked around and had fun with their phones - leaving customers like me and delivery drivers waiting around unnecessarily waiting for orders. And on top of it all, the young lady at the desk was rude. When I worked customer service at hotels, restaurants, and in business if I'd treated a client or customer that way at the very least I'd get written up and given a warning. Here, the manager was also chatting it up with a young employee having fun, so either didn't notice it or just didn't care, or both.
So, yes, sticky flooded mens room floors, long waits even when nobody's there, and rude employees.
Who needs it? I don't. I can go to another chicken fast food joint or wait until I get home to eat and know I won't be disrespected again.
Atmosphere: 1
Food: 1
Service: 1
Sandwich was not hot, cheese not melted, bun tasted stale, and you have to pull over to put the Mayo on yourself.
Atmosphere: 2
Food: 3
Service: 4
DON’T WASTE YOUR TIME OR MONEY! Literally choose any other Chick-fil-A location. I’m a frequent Chick-fil-A customer, purchasing meals almost weekly and even a rewards member, but I refuse to waste any more money at this establishment. It’s been multiple orders I placed where they left out sauces or ingredients. I let it slide the first time but the following week they did the same exact thing. The second time they messed up my order I went inside to address the issue & they refused to accommodate it because they said it was 1 minute past the time breakfast ended. Mind you, the chickfila minis are made out of the regular chickfila nuggets so they are essentially refusing to make fresh nuggets when this is a core lunch and dinner item. Absolutely unacceptable! Won’t spend another dime and I advise you to do the same.
Atmosphere: 1
Food: 1
Service: 1
literally the worst CFA in the Hampton Roads. they always give me the wrong food, why keep hiring incompetent people?
Their new online ordering system is stupid. You have to confirm from your house that you’ve arrived in order to get your food made. When I arrived and my order wasn’t ready all I got from them was an I’m sorry. No trying to get my order ready. This location is going downhill.
I bought a large Chick FilnA fries . I was disappointed in the amount of fries compared to a year ago. There is hardly much. I think I would have been further off buying a small or medium.
I always like Chick-fil-A food
They need to do more training stuff the math.
Atmosphere: 4
Food: 5
Service: 2
Evidently they lost my order. I ordered online and I had to sit in front of the restaurant for a long time. They said they were sorry but didn't really tell me what happened.
Food: 5
Service: 3
Recommended dishes: Cobb Salad
Nice people work at Chick-fil-A!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chicken Sandwich
Everything but the food. I think the amount of salt in the chicken is becoming alarming. The salt had been just too much on the chicken.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chicken Sandwich
Restaurantji Recommends
Lifelong CFA girl! Food is always good, the service is top notch, tech works great, they support the community.
Kid-friendliness: One of the best choices with kids. Play area, high chairs, extremely helpful staff to make getting in, settled & eating with kids easier.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Grilled Chicken Club Sandwich, Chick-Fil-A Biscuit, Chick-Fil-A Chicken Biscuit, Grilled Chicken, Chick-Fil-A Waffle Potato Fries, Grilled Nuggets, Side Salad, Hash Browns, Chicken Minis Meal, Chick-Fil-A Deluxe Sandwich, Chicken Sandwich
Drive
Through service
Food: 5
Service: 5
They have exceptional service and take very good care of their customers.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
always quick and polite
Atmosphere: 5
Food: 5
Service: 5
They fell off. Used to be my favorite location but they’ve gone flat. The past few times I’ve gone, they skimped on the fry amount. Their service no longer stands out, driving through Cfa used to be a comforting experience but now it’s the same as anywhere else. Also it’s impossible to make a complaint over the phone anymore, you will be prompted to leave a voicemail and they don’t even respond; this is the only fast food place who’s phone line I’ve had this problem with, I’m sure the system was put in place because of an influx of calls due to their inconsistency and drop in quality.
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