Chipotle Mexican Grill

I got a bowl and a burrito and the bowl was fine, but the burrito had little to no meat. they put scrapings of steak in my burrito (less than half of a spoonful) ive eaten over 2/3 of this burrito and i haven’t touched a SINGLE piece of steak i swear. the young lady was also kind of rude and dismissive but the guy that helped me was very nice and did his job well. all around, not a great experience id like the steak i asked for next time, thanks..😒

Atmosphere: 1

Food: 2

Service: 3

I have low to minimal expectations for fast food, but the Chipotle near Lynnhaven Mall put any expectations on ice colder than the carnitas in my burrito. I placed a mobile order and the staff at the location was nice, but the issues started when I got home. The burrito was ice cold in parts and the cheese inside the burrito didn’t even warm up enough to melt, I live only 5 minutes from this location so that wasn’t the issue. There was an overpowering stench coming from the burrito that vacillated between sour milk and rotten tuna. I immediately spit up the first bite because it tasted sour and off.

I tried to call the location, while the location was still open, and was routed to an AI prompted call center. The call center employee seemed completely unprepared for a call involving a report of bad food or a health/safety issue. The call center employee was very focused on what kind of reimbursement would be sufficient to satisfy me and offered me a coupon for a free entree. While I appreciate the acknowledgement of a bad experience, what I really wanted was to talk to a manager at the location where I got the burrito to make sure the carnitas at the side station where they were preparing mobile orders was at the right temperature. I hope they aren’t serving bad food and getting people sick, but hey I got to talk to a nice young man at a call center who was fully prepared to talk about coupons, but not equipped to handle a food concern.

Seriously, this is the worst experience I’ve ever had with fast food. From the food tasting rotten to the complete idiocy of dealing with “customer service” it’s obvious that Chipotle has fallen off. You should not be routed to a call center to report bad food, that’s a safety and health issue. Chipotle is a Fortune 500 company, they are not short on resources and can afford phone lines in their stores. The fact that you would even get sent to a call center to report bad food is asinine and is indicative of a corporate philosophy this is detached from the bare minimum health and safety expectations for an establishment serving food.

I would not eat at this location again, and candidly I won’t eat at Chipotle again. I’ve felt safer eating burritos from trucks near the piers at the Navy base than this brick and mortar Chipotle location.

When we went to this particular Chipotle, they did not have the Mexican Coke that we ordered, and would not give us an in store refund for it. I was told that I had to contact their store online to see about receiving a refund for a $4.00 coke that they didn't have. They then tried to charge a $1.60 for each individual cup of extra cheese when every other Chipotle I have been to has given out those cups for free. The staff was relatively unfriendly and not helpful in resolving the issue of the refund. I also wasn'tn offered any points or compensation for essentially having to pay for extra dollars for a regular coke that would be significantly less than the Mexican one, and not what I ordered.
Would not go to this particular location again.

Atmosphere: 2

Food: 3

Service: 1

Went to pick up a order and they saying they can't find it.The employees were talking and not addressing me at first until I said HELLO.This place went down hill and the customer service is trash.They were not helpful with wjat happen to my order and could barely open they mouth to speak. Will not be back and see this location shutting down in near future.

Service: 1

Jesus Christ this is by far the slowest moving staff with 0 sense of urgency waited 30 mins for 2 bowl grub hub order. With no 2 people in the store when I came in. Whole staff looked liked they just woke up.

Service: 1

The skimpy amount of food, that you're spending good money for, isn't worth the money, that you're charged

Atmosphere: 2

Food: 2

Service: 2

5 stars before and after but, Edit: I saw a review commending a young man for his customer service and I would like to double down and say he is who earned this review for this location, as I know he also cooked the food bc of how often I go and it was very fresh bc HE seemed to be at least temporarily running the ship. Most of my recent previous visits echoed the other lower starred reviews, asking for fresh food and getting a funny look when the beans are clearly hours past needing to be removed from the line. Which now I know is even more ridiculous because he’s often (not always) the cook and I can tell he would not mind making them fresh beans if they just asked him. If you haven’t already, consider the taller young white man with the beard in the mustache who speaks a little bit of Spanish for management position at this location it will be the only thing that saves the last good chipotle Virginia beach has

Atmosphere: 5

Food: 5

Service: 5

Out of 2 ingredients and the employee act like everything is normal . This location need to retrained all employees .chiken is not properly cooked and the rice is sticky.

Atmosphere: 1

Food: 1

Service: 1

I ordered a quesadilla from here. Chicken and cheese with rice sour cream and honey dressing on the side. The staff there decided to make my order differently which is sooooo weird to me how do you mess up a simple quesadilla? They added corn and queso dip into my quesadilla when i didnt ask for any of that. Thanks for ruining my dinner chipotle on mall drive. Never stepping foot there again. Hopefully you shut down like every other store in that shopping center.

Atmosphere: 1

Food: 1

Service: 1

My biggest complaint with not just this location but every Chipotle I go to is they are constantly out of stuff yet they'll have some for their mobile orders but will not allow items on mobile order bar to be used for walk in customers. Most recent time there they were out of steak, guac and chips yet had bags of chips on a shelf and had those ingredients for mobile orders but wouldn't give them to paying customers walking into their establishment. That is bs. Time before that was out of steak, rice, guac and queso. Ridiculous. I use to prefer Moes over Chipotle but the quality of Moe's food has gone done so was coming to Chipotle but if this keeps happening I may just have to settle for Moe's.

Always out of more than half the ingredients. Servings consistently less than half the size of every other Chipotle. Staff is rude and unhelpful. Will not return. Better off driving to another chipotle.

Food: 1

Service: 1

Ordered food and got it delivered thru the app. I ordered 2 sides of guac and guac in one of the bowls. When we got the food the guacamole I’m not edible. It looks rotten and the color is very dark. It didn’t smell right. I can’t believe the workers would serve poor quality food to their customers it’s like they don’t care.

Atmosphere: 1

Food: 1

Service: 1

Fast service, very friendly staff. Clean atmosphere. Ordered a chicken burrito, very big and very flavorful! Would visit again.

Atmosphere: 5

Food: 5

Service: 5

Not busy, waited for gentlemen to help us place our order until he felt like it. Stale chips, salty food small portions. As an outsider on vacation won’t come back.

Atmosphere: 2

Food: 2

Service: 3

Never consistent with the portions especially when it cones to chips and queso. I was lucky to get half of a small queso.