Chipotle Mexican Grill

Almost every time I go to this location it is a problem. This time I got the completely wrong bowl and I found a price of plastic!!! Quality as went completely downhill. Won’t be returning

Atmosphere: 2

Food: 2

Service: 2

Walked in, looked around, and walked out. Place was in shambles. Every table dirty, every trash can over filled, make line a mess.. Never seen a Chipotle looking like that.

Atmosphere: 1

Food: 2

Service: 1

Worst ever. Wrong items served, options skipped. Crappy dishes. Nightmare meal experience

Atmosphere: 1

Food: 1

Service: 1

We frequent here often and its gotten to the point where we are throwing in the towel. Its always dirty, the service isn’t bad but food quality and portions are sad…. The other night I went in there and it looked like a tornado had hit the place. Stinks because its one of the better fast food options in the area. Someone save chipotle!

Tastles... Just go to a real Mexican restaurant

Atmosphere: 1

Food: 1

Service: 1

Food was made so messy especially the burrito don't greet customers but to each it's own

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Salad

I am writing to express my deep dissatisfaction with the service and food quality I received at your Upton Drive location. Recently, I ordered a chicken bowl only to find the white rice served was raw and undercooked. This is unacceptable for a brand that prides itself on food quality.

What makes this situation even more concerning is that, upon raising my complaint with your staff, I was informed that they were already aware the rice was undercooked but still chose to serve it to me regardless. This shows a clear disregard for customer well-being and food safety, which is both irresponsible and alarming.

In addition to this, I attempted to reach out to the sales manager to address the issue, but not only was my call ignored, but the staff also brushed off my concern by stating she was "too busy with work" to attend to a customer issue. Such dismissive behavior only compounded my frustration.

I expect better from Chipotle, and I strongly urge you to take immediate corrective actions to ensure such negligent practices do not continue. I also request a response on what steps will be taken to address the poor food quality and unacceptable customer service at this location.

Atmosphere: 3

Food: 1

Service: 1

She gave me little and my PET PIEVE! The chips are stale! DAYS old stale!!!!

Atmosphere: 1

Food: 1

Service: 1

Quick service when there was a line.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Burrito

Nasty ? place

Place was a mess when I walked in. All the tables were dirty. And of course, they’re skimping with food, but still charging premium prices for their products. Change your business model or the people are going to force you to shut down.

Atmosphere: 1

Food: 1

Service: 1

Poor staff.

Service: 1

Had the runs after eating here yesterday. Just read all of the other reviews…wont be returning here.

Ordered through the app. Went through the drive thru for pickup. Great experience and food prepared well!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wholesome Bowl

If you want to eat like a baby rabbit. This is the place for you.i had to order 2 bowls to get what other locations put in a normal bowl. Friendly staff, great service, nothing against them but I guess their manager was on a tear. I was there the week prior and it was fantastic. Pick your times I guess. Not going back.

Atmosphere: 5

Food: 5

Service: 5