Very rude. I called to verify what time they closed at the Nimmo Parkway location because Google says 10 but the app says 9, and a young man answered and rudely said, “we close at 10 but we have been very busy today so ….” And then hung up on me. I tried calling back and they didn’t answer. If you don’t like your job, get a new one!
Service: 1
cupcake eater
The ice cream is always delicious and service is quick
Atmosphere: 3
Food: 5
Service: 5
WhatWilBWilB
Rude. Everyone that works there. Is just plain rude. 5 people, no hello, no greeting, no smile. I'm about to drop $50 on ICE CREAM. Say "Hello" and be pleasant. I don't need a red carpet, but a glare and turning your back to customers is rude.2 people seemed to be talking in the door way behind the counter, 1 near the register, 1 was making the orders and 1 was just standing behind the counter. There may have been training going on but if so the they are being poorly trained. The ice cream was good but not $50 good for ICE CREAM. I know what Cold Stone is, but to be treated rudely by spoiled teenagers is beyond what is acceptable. Oh, and the huff at the end when I didn't leave a tip. LOL Why do you expect a tip for being rude?
Atmosphere: 1
Food: 1
Service: 1
Angelo Shaw
I really loved my ice cream so much, I've been there before. It's very cool that you can mix the flavors together along with candies and brownies to mix with. The service was amazing and I looked forward to going to Cold Stone again. Thank you, Coldstone Creamery!
Atmosphere: 5
Food: 5
Service: 5
Reina M
Lucas is AMAZING!!! He was so sweet and his customer service was off the charts ❤️ me and my cousin came to your location on 10/28 and he helped us pick the most delicious combinations ? thank you Lucas, you rock!! Will definitely be back at your location soon ✨
Atmosphere: 5
Food: 5
Service: 5
Ra’ida Divina
Lucas was the sweetest most helpful employee I have ever encountered! So sweet so attentive and kind . Just all out the sweetest person ! I will only come to this location moving forward!
Atmosphere: 5
Food: 5
Service: 5
Lauren Marino
Lucas/Lukas ROCKS! When the fam went for dessert and this particular coldstone didn't have the type of ice cream I typically get at other cold stones, Lucas was quick fo remedy, offering samples and suggestions. He made sure that he did whatever he could to ensure that the entire family had an enjoyable experience. Highly recommend coming by to say Hi to Lucas because I know he will take good care of you!
Brian P.
This most recent trip was very disappointing as we have been using this location for almost 7 years...one person behind the counter running the entire store! She was amazing, very professional and courteous quick and thankful! Here is the butt the cakes cupcakes and cookies in the freezer have not only gone up in price but the portion of actual ice cream in them was a joke! Being that is what we usually go in for I may have to start using another location. With a steady loyal clientele cutting corners on staffing and production quality is a bad idea.
Hebrew W.
This is one of the best locations in the USA. They have ran off all other competitors in the entire area. Their ice cream is fresh and delicious. The staff is friendly and don't get weird attitudes when you ask for anything. The store is very clean and the ambiance is pleasing. Very well kept up place too. 5/5 in my book. A+++
Matt Tate
Just got a shake, sitting in the parking lot outside of ColdStone and I had to literally stop what I was doing to write this review. All 3 of the associates, all quite young, were exceptionally polite, genuine, kind, and cheery. I'm going through a little bit of a personal storm right now and just them being so kind and polite really helped me this evening. Came from Richmond to catch some waves real quick and I'm headed back home super thankful for the ColdStone staff being indiscriminately kind to everyone in the building.Good job yall?
Website says it closes at 10 however today (Saturday 8/15) they locked the doors at 9pm having a customer stand at the door and inform everyone they are closed. Lazy workers
Jennifer Jennifer
The ice cream and staff are great and helpful.Sadly it smells foul. Something gross and wet is either stuck under or behind their equipment and they have become noseblind. It is off putting and makes you lose your appetite
Leah J.
Cold Stone is one of my favorite dessert spots that offers decadent ice cream and with the weather warming up, what better place to go to for a delicious treat. As soon as we walked in, we were greeted right away. I knew exactly what I wanted so I ordered a "Love It" size scoop of Sweet Cream ice cream with brownies, cookie dough, caramel and fudge. We also ordered a "Love It" size Oreo Overload in an Oreo waffle bowl. The Oreo Overload consists of Sweet Cream ice cream with chocolate chips, double Oreo cookie and fudge. Both flavors were chocolatey and delicious and the Oreo Overload inside of the Oreo waffle bowl was the perfect creamy and crunchy combination. Our order did come up to $20 but it was worth every bite! When you are having a sweet craving or just want great tasting ice cream, definitely head to Cold Stone!!!
Mel Bae
It has been a disappointment lately, prices where up and NO signature process of preparing custom ice cream. I always ask for coffee lovers and the serving is different every time, missing taste and ingredients… sometimes just taste like plain coffee ice-cream that you can get at any grocery store. Not worth it.
Toby McEngine
The best Coldstone in vb. The other one never has enough ice cream in stock, and this one has the best customer service in my opinion.
Very rude. I called to verify what time they closed at the Nimmo Parkway location because Google says 10 but the app says 9, and a young man answered and rudely said, “we close at 10 but we have been very busy today so ….” And then hung up on me. I tried calling back and they didn’t answer. If you don’t like your job, get a new one!
Service: 1
The ice cream is always delicious and service is quick
Atmosphere: 3
Food: 5
Service: 5
Rude. Everyone that works there. Is just plain rude. 5 people, no hello, no greeting, no smile. I'm about to drop $50 on ICE CREAM. Say "Hello" and be pleasant. I don't need a red carpet, but a glare and turning your back to customers is rude.2 people seemed to be talking in the door way behind the counter, 1 near the register, 1 was making the orders and 1 was just standing behind the counter. There may have been training going on but if so the they are being poorly trained. The ice cream was good but not $50 good for ICE CREAM. I know what Cold Stone is, but to be treated rudely by spoiled teenagers is beyond what is acceptable. Oh, and the huff at the end when I didn't leave a tip. LOL Why do you expect a tip for being rude?
Atmosphere: 1
Food: 1
Service: 1
I really loved my ice cream so much, I've been there before. It's very cool that you can mix the flavors together along with candies and brownies to mix with. The service was amazing and I looked forward to going to Cold Stone again. Thank you, Coldstone Creamery!
Atmosphere: 5
Food: 5
Service: 5
Lucas is AMAZING!!! He was so sweet and his customer service was off the charts ❤️ me and my cousin came to your location on 10/28 and he helped us pick the most delicious combinations ? thank you Lucas, you rock!! Will definitely be back at your location soon ✨
Atmosphere: 5
Food: 5
Service: 5
Lucas was the sweetest most helpful employee I have ever encountered! So sweet so attentive and kind . Just all out the sweetest person ! I will only come to this location moving forward!
Atmosphere: 5
Food: 5
Service: 5
Lucas/Lukas ROCKS! When the fam went for dessert and this particular coldstone didn't have the type of ice cream I typically get at other cold stones, Lucas was quick fo remedy, offering samples and suggestions. He made sure that he did whatever he could to ensure that the entire family had an enjoyable experience. Highly recommend coming by to say Hi to Lucas because I know he will take good care of you!
This most recent trip was very disappointing as we have been using this location for almost 7 years...one person behind the counter running the entire store! She was amazing, very professional and courteous quick and thankful! Here is the butt the cakes cupcakes and cookies in the freezer have not only gone up in price but the portion of actual ice cream in them was a joke! Being that is what we usually go in for I may have to start using another location. With a steady loyal clientele cutting corners on staffing and production quality is a bad idea.
This is one of the best locations in the USA. They have ran off all other competitors in the entire area. Their ice cream is fresh and delicious. The staff is friendly and don't get weird attitudes when you ask for anything. The store is very clean and the ambiance is pleasing. Very well kept up place too. 5/5 in my book. A+++
Just got a shake, sitting in the parking lot outside of ColdStone and I had to literally stop what I was doing to write this review. All 3 of the associates, all quite young, were exceptionally polite, genuine, kind, and cheery. I'm going through a little bit of a personal storm right now and just them being so kind and polite really helped me this evening. Came from Richmond to catch some waves real quick and I'm headed back home super thankful for the ColdStone staff being indiscriminately kind to everyone in the building.Good job yall?
Restaurantji Recommends
Website says it closes at 10 however today (Saturday 8/15) they locked the doors at 9pm having a customer stand at the door and inform everyone they are closed. Lazy workers
The ice cream and staff are great and helpful.Sadly it smells foul. Something gross and wet is either stuck under or behind their equipment and they have become noseblind. It is off putting and makes you lose your appetite
Cold Stone is one of my favorite dessert spots that offers decadent ice cream and with the weather warming up, what better place to go to for a delicious treat. As soon as we walked in, we were greeted right away. I knew exactly what I wanted so I ordered a "Love It" size scoop of Sweet Cream ice cream with brownies, cookie dough, caramel and fudge. We also ordered a "Love It" size Oreo Overload in an Oreo waffle bowl. The Oreo Overload consists of Sweet Cream ice cream with chocolate chips, double Oreo cookie and fudge. Both flavors were chocolatey and delicious and the Oreo Overload inside of the Oreo waffle bowl was the perfect creamy and crunchy combination. Our order did come up to $20 but it was worth every bite! When you are having a sweet craving or just want great tasting ice cream, definitely head to Cold Stone!!!
It has been a disappointment lately, prices where up and NO signature process of preparing custom ice cream. I always ask for coffee lovers and the serving is different every time, missing taste and ingredients… sometimes just taste like plain coffee ice-cream that you can get at any grocery store. Not worth it.
The best Coldstone in vb. The other one never has enough ice cream in stock, and this one has the best customer service in my opinion.