Cold Stone Creamery

Two employees could not get me and my girlfriend’s order right on two seperate occasions. We both asked for two ice creams mixed together with waffle pieces in it. This most recent incident I told the male employee he got my order wrong and he proceeded to gaslight me and say I stated the wrong thing when the label on the glass says exactly what I stated. He still got the order wrong and I ended up giving up and leaving with the wrong order. The female employee got my girlfriend’s order wrong as well and added a lot of stuff to it she did not ask for. Will not be coming back here.

The ice cream cakes are good. Clean store and friendly staff.

My husband and I wanted to do a low-key gender reveal with Coldstone ice cream instead of cake or cupcakes. When we first called the Greenbrier location (closer to us) in Chesapeake, we were told “no, not really we don't do that”. Disappointed, we called the Lynnhaven location, and I’m SO glad we did!
Faith answered the phone and immediately knew what we were asking for. She said she’d done gender reveal requests before and was happy to help. When we arrived, she and her team walked us through everything: flavors, toppings, and even finding out the gender alongside us. She made the entire experience so special and stress-free.
This is how you train and empower employees! We left with full hearts (and ice cream!) and will gladly drive the extra distance to come back to this location. Highly recommend the Lynnhaven Coldstone to anyone.

I ordered Cold Stone late at night through DoorDash and was so impressed! I got vanilla ice cream with gummy bears, and they took the time to layer them at the bottom and top of the cup — such a fun surprise. Even close to closing, the staff made sure the order was perfect, and that shows real care for their customers. Absolutely loved it! I’ll definitely be ordering again.

Love the mix ins!

Best ice cream in the land. We'll worth any kind of wait.

Amazing employees. A little pricey but delicious!!

Great ice cream and the employee's are amazing and very nice I give the staff 5 stars for their hard work

The friendliest staff I ever met! I love this place!

Best ice cream ever!!!

I love Cold Stone. My cardiologist might not think so.😁 There's a wide assortment of different flavors and toppings. I have never had a problem with my orders. Staff and service are excellent.

Great experience!! Job well done by the staff.

Atmosphere: 5

Food: 5

Service: 5

A last minute decision to get ice cream. Service was good. It was delicious.

Atmosphere: 5

Food: 5

Service: 5

I've never seen such good customer service- there had to be 20 people that had come in just before closing, and they helped everyone with smiles and didn't fall a second behind.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Devotion

Awesome ice cream or ice cream cake

Atmosphere: 5

Food: 5

Service: 5