I want this particular location to be good so bad being in close proximity to my home, however honestly I hate it. Burgers always cold and dry. I get the same dbl patty cheese burger. It is always cold and dry. To the point the cheese wont even melt. I keep trying every few months in hopes of a change. I tried today which led to this review. Please do better.
Gerhard Lamprecht
Drive through does not have a screen, speaker is unclear and personnel don't hear so well. That is why a dricw through should have a screen. It's really not that expensive. I hate it when paying for a meal and when I get home one of us sit around the table with no food. Its embarrassing and starts a fight. I also hate it holding up the queue while going through all the bags and the slip to see if I got everything. While next guy wait. My point is that you are losing customers because you won't spend $150 on a screen.
Atmosphere: 2
Food: 3
Service: 2
Alex Hud
Just came thru love you guys but bacon was RAW SWITCH YA CHEF
Atmosphere: 5
Food: 3
Service: 5
Frank Logan
Sadly, this Cookout has gone downhill steadily and I’ll never go back. The last few orders (all to go) had something wrong with nearly every item.
Today was the clincher… a wad of partially cooked, caked together onion rings dumped in a big lump in a bag. Whomever loaded it into the bag absolutely had to know they were delivering poor quality unsafe slop.
Nobody minding the store…
Atmosphere: 2
Food: 2
Service: 2
C P
Was good. I would eat here again.
Atmosphere: 4
Food: 4
Service: 4
Trevor Wilson
I came to cook out on 10/12 my whole order was wrong
Food: 2
Service: 1
Marjorie Proffer
1st time here could not understand menu. Ordered a bbq plate. We were traveling when we got to hotel. No sandwich. Called restaurant to be told to come back and get it. We told them to far he said Bbq does not have a sandwich never told us after we hung up there was a pile of what looked like vomit underneath the fries. Tasted awful, fries were limp soggy and cold. Manager was a male very rude. We don’t have a cookout in Michigan hope they never come. Sad part is we could have went to a real bbq place and got a sandwich but chose you instead. Never Again!! Also they said they could not deliver.
Food: 1
Service: 1
Alicen Fain
The dude with the neck tattoos and cool hair has been the nicest cookout employee I’ve ever met. Best Cajun wraps and bbq!
Cashier was rude and condescending. Food is good, but service sucks.
E. Pilgram
Portions felt smaller than most cookouts, and they doubled down when I asked about it.
Atmosphere: 3
Food: 4
Service: 2
Made Them Look
Only thing that was good about this location is the cleanliness of the lobby. The food was mid. I asked for a Big Burger Tray cheddar style .. only to get a burger with no cheddar, no mayo. My onion rings.. cold. THEN ordered a bacon wrapped chicken wrap with NO bacon. Also, my fries were burnt to a crisp and when I asked for edible fries I was met with attitude smh. If I ask for specifics, I expect to receive what I ask for just like Cookout expects to receive my hard earned money.
Atmosphere: 3
Food: 1
Service: 1
Bailey Hamill
Quick good service. You can’t really hear what they say on the speaker and that’s a part of their charm! I did NOT come here to chat. Hand me my chicken nuggets and let me go home
Atmosphere: 5
Food: 5
Service: 5
Matt
The burgers are greasy, but so good. And for fast food they have some of the best prices for this area. Additionally, I've always received great service here, they've got a good team!
Very fair prices and good hush puppies
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Burger
Taste like a backyard burger
Atmosphere: 5
Food: 5
Service: 5
I want this particular location to be good so bad being in close proximity to my home, however honestly I hate it. Burgers always cold and dry. I get the same dbl patty cheese burger. It is always cold and dry. To the point the cheese wont even melt. I keep trying every few months in hopes of a change. I tried today which led to this review. Please do better.
Drive through does not have a screen, speaker is unclear and personnel don't hear so well. That is why a dricw through should have a screen. It's really not that expensive. I hate it when paying for a meal and when I get home one of us sit around the table with no food. Its embarrassing and starts a fight. I also hate it holding up the queue while going through all the bags and the slip to see if I got everything. While next guy wait. My point is that you are losing customers because you won't spend $150 on a screen.
Atmosphere: 2
Food: 3
Service: 2
Just came thru love you guys but bacon was RAW SWITCH YA CHEF
Atmosphere: 5
Food: 3
Service: 5
Sadly, this Cookout has gone downhill steadily and I’ll never go back. The last few orders (all to go) had something wrong with nearly every item.
Today was the clincher… a wad of partially cooked, caked together onion rings dumped in a big lump in a bag. Whomever loaded it into the bag absolutely had to know they were delivering poor quality unsafe slop.
Nobody minding the store…
Atmosphere: 2
Food: 2
Service: 2
Was good. I would eat here again.
Atmosphere: 4
Food: 4
Service: 4
I came to cook out on 10/12 my whole order was wrong
Food: 2
Service: 1
1st time here could not understand menu. Ordered a bbq plate. We were traveling when we got to hotel. No sandwich. Called restaurant to be told to come back and get it. We told them to far he said Bbq does not have a sandwich never told us after we hung up there was a pile of what looked like vomit underneath the fries. Tasted awful, fries were limp soggy and cold. Manager was a male very rude. We don’t have a cookout in Michigan hope they never come. Sad part is we could have went to a real bbq place and got a sandwich but chose you instead. Never Again!! Also they said they could not deliver.
Food: 1
Service: 1
The dude with the neck tattoos and cool hair has been the nicest cookout employee I’ve ever met. Best Cajun wraps and bbq!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Cashier was rude and condescending. Food is good, but service sucks.
Portions felt smaller than most cookouts, and they doubled down when I asked about it.
Atmosphere: 3
Food: 4
Service: 2
Only thing that was good about this location is the cleanliness of the lobby. The food was mid. I asked for a Big Burger Tray cheddar style .. only to get a burger with no cheddar, no mayo. My onion rings.. cold. THEN ordered a bacon wrapped chicken wrap with NO bacon. Also, my fries were burnt to a crisp and when I asked for edible fries I was met with attitude smh. If I ask for specifics, I expect to receive what I ask for just like Cookout expects to receive my hard earned money.
Atmosphere: 3
Food: 1
Service: 1
Quick good service. You can’t really hear what they say on the speaker and that’s a part of their charm! I did NOT come here to chat. Hand me my chicken nuggets and let me go home
Atmosphere: 5
Food: 5
Service: 5
The burgers are greasy, but so good. And for fast food they have some of the best prices for this area. Additionally, I've always received great service here, they've got a good team!
Atmosphere: 4
Food: 5
Service: 5
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