Employees were so loud that it was hurting my kid's ears.
Atmosphere: 1
Food: 3
Service: 1
Mariana Velazquez
The fact that these google reviews are between 1 and 5 stars says a lot. I have been coming to this specific Dunkin for a few years and I'd say starting from last summer it is at it's best. I interact with these employees every time I come here and from what I have seen, the workers are hilarious and they just keep it real, some customers are just entitled and illiterate. Just be nice to the employees. If you're sensitive, that is unfortunate because some of the employees will seem like they dont want to be there, but I promise you they are one of the nicest and funniest people who will serve you. They all work so well with each other and the energy is just right and everyone seems like they have a good time working together.
I have seen and heard stuff from both the employees and the ridiculous customers. From sitting in the drive thru and even coming inside the lobby. A few interactions between the employees and customers that I have witnessed were just ridiculous. The ones who were rude to the employees clearly have never worked in food/customer service because not only that the customer sounded dumb but they're full grown adults or elders and you would think they should know better yet they belittle people who handle their food and drinks. Most of the issues that happen are very little mistakes that can simply be fixed. The manager is very kind, just simply let her know what happened with your order and she'll work things out with you. It's not okay to treat people horribly just because of a simple mess up. I think what would make everyone's life easier, is if other customers don't like this location, yet they keep coming here, they should just go to the other Dunkin down the street off first colonial or on the boulevard, its not difficult at all. Which is what I do when I dislike a place and it makes me feel unwelcomed or if the environment is off. Seems like others are doing nothing but upsetting themselves and blaming the workers over something that they keep causing. Also, even if youre having a bad morning or day don't bring your problems onto them. I promise you, no one cares about your personal problems or life. TREAT OTHERS HOW YOU WANT TO BE TREATED! Like it or not, RESPECT GOES BOTH WAYS. Also, you don't know what battles people are fighting everyday. It doesn't cost a thing to be nice!
All in all, this is the best and cleanest Dunkin' I've been to. It's a plus that its down the street from me and I can either walk or drive there. I will ALWAYS come to this Dunkin!
Atmosphere: 5
Food: 3
Service: 5
Heather Dougherty
Go ahead and do yourself a favor and skip this location and go to the one by Harris Teeter. This location has the worst customer service I’ve ever experienced. My coffee was made wrong, which they messed up often. I don’t even know why I was still going there. And they want call me a liar. They put a product in my coffee that I’m allergic to. When I tried to tell them, they just wanted to argue with me that they made it right, when they should’ve just remade my coffee. Skip a headache and go to a different location where they actually care about you.
Atmosphere: 1
Food: 1
Service: 1
LiAnn Cary
I will NEVER order from Dunkin again. Especially not from this store. First issue - completely inflexible regarding how you can order meals. If there's a sandwich but no pre constructed meal, you cannot substitute a different sandwich or make a meal with one of the Classics. You HAVE to get a coffee as your drink with a meal...you can't substitute the drink with a Refresher. And you get a scant handful of hash browns unlike other restaurants.
Lastly, the pierced up girl that handed me my food basically just flung the bag at me, expressionless. We are burying my brother-in-law today...and this experience made the day worse. You never know what someone's going through...and when you're in a customer service role...choosing to be rude isn't an option. She apparently doesn't need to follow that rule of thumb.
I will not be spending my money at this place ever again.Esoecually not at the GREAT NECK ROAD IN VIRGINIA GEACH store. That last employee sealed the deal for me.
Atmosphere: 1
Food: 1
Service: 1
Raegan Price
I’m a regular at this Dunkin’ and usually have no complaints, but this morning was frustrating. I ordered a cappuccino through the app and picked it up within 5 minutes, like I always do. When I took a sip, it was clearly just hot, sweetened milk with no espresso. Mistakes happen, so I called and politely asked if I could swing by for a replacement. They agreed, no problem.
However, when I got to the window, the male employee was very dismissive. He implied I didn’t understand that cappuccinos are “mostly milk”, and then tried blamed the issue on me for supposedly picking it up too late. It was still piping hot when I picked it up and you didn’t have to taste to see that it was the wrong color.
Just wanted a quick fix here. I wasn’t asking for perfection, just a little respect and accountability.
Atmosphere: 1
Food: 1
Service: 1
Val.R
Whoever made my coffee today at 9:46 am made an amazing coffee sometimes the coffee is ok but today it was exquisite.
Atmosphere: 5
Food: 5
Service: 5
Rachel Stewart
They consistently mess up my orders.:( Good food and drink, but they are consistently out of a lot of their most popular items. They keep giving me caffeinated coffee when I ask for decaf, and have refused to replace it.
Atmosphere: 3
Food: 4
Service: 1
Alison Bravo
Went here twice, first time my hashbrowns were a bit cold and tasted old. Second time they got my order wrong and only gave me about 4 hashbrown bites. Atmosphere is good but service is bad, won’t be going here again.
Atmosphere: 5
Food: 3
Service: 1
Roylie Beau
Unsanitary. Found something in my drink that shouldn’t have been there.
Atmosphere: 4
Food: 1
Service: 1
Paul Speight
Loved the design of this location. First time I’ve seen a glass case for donuts in a Dunkin. Also, thankful this location was well stocked with plenty of options later in the morning. Coffee and donuts were great.
Staff at the time I went were very friendly. Greeted me when I came in, answered my random questions about the buildings, and got my order done quickly.
I love this Dunkins, the drinks are always done just right, the workers are really quick and very friendly, and the donuts are always nice and fluffy!! The inside is a little empty looking, but it's clean!
Atmosphere: 3
Food: 5
Service: 5
Jessica Chumney
This place would do amazing if the employees were friendly
Atmosphere: 1
Food: 3
Service: 1
April H
Wally-Manager, rude and disrespectful. Has no idea how to make a Macchiato. I used DoorDash, Wally hung up on me several times. I did inform him he had no idea what he was doing. When answering the phone he said hello instead of stating Dunkin Donuts.I will never shop here again. Contacted corporate, waiting for store manager to call.
Greg
Pulled in 30 minutes before closing time and they were closed. I called and they answered. I told them I was outside. They said sorry were closed. Website says they are open, lights on. Now I have to go to 7-11.
John B. Lasher
We use their drive thru and love their attention to detail.
Employees were so loud that it was hurting my kid's ears.
Atmosphere: 1
Food: 3
Service: 1
The fact that these google reviews are between 1 and 5 stars says a lot. I have been coming to this specific Dunkin for a few years and I'd say starting from last summer it is at it's best. I interact with these employees every time I come here and from what I have seen, the workers are hilarious and they just keep it real, some customers are just entitled and illiterate. Just be nice to the employees. If you're sensitive, that is unfortunate because some of the employees will seem like they dont want to be there, but I promise you they are one of the nicest and funniest people who will serve you. They all work so well with each other and the energy is just right and everyone seems like they have a good time working together.
I have seen and heard stuff from both the employees and the ridiculous customers. From sitting in the drive thru and even coming inside the lobby. A few interactions between the employees and customers that I have witnessed were just ridiculous. The ones who were rude to the employees clearly have never worked in food/customer service because not only that the customer sounded dumb but they're full grown adults or elders and you would think they should know better yet they belittle people who handle their food and drinks. Most of the issues that happen are very little mistakes that can simply be fixed. The manager is very kind, just simply let her know what happened with your order and she'll work things out with you. It's not okay to treat people horribly just because of a simple mess up. I think what would make everyone's life easier, is if other customers don't like this location, yet they keep coming here, they should just go to the other Dunkin down the street off first colonial or on the boulevard, its not difficult at all. Which is what I do when I dislike a place and it makes me feel unwelcomed or if the environment is off. Seems like others are doing nothing but upsetting themselves and blaming the workers over something that they keep causing. Also, even if youre having a bad morning or day don't bring your problems onto them. I promise you, no one cares about your personal problems or life. TREAT OTHERS HOW YOU WANT TO BE TREATED! Like it or not, RESPECT GOES BOTH WAYS. Also, you don't know what battles people are fighting everyday. It doesn't cost a thing to be nice!
All in all, this is the best and cleanest Dunkin' I've been to. It's a plus that its down the street from me and I can either walk or drive there. I will ALWAYS come to this Dunkin!
Atmosphere: 5
Food: 3
Service: 5
Go ahead and do yourself a favor and skip this location and go to the one by Harris Teeter. This location has the worst customer service I’ve ever experienced. My coffee was made wrong, which they messed up often. I don’t even know why I was still going there. And they want call me a liar. They put a product in my coffee that I’m allergic to. When I tried to tell them, they just wanted to argue with me that they made it right, when they should’ve just remade my coffee. Skip a headache and go to a different location where they actually care about you.
Atmosphere: 1
Food: 1
Service: 1
I will NEVER order from Dunkin again. Especially not from this store. First issue - completely inflexible regarding how you can order meals. If there's a sandwich but no pre constructed meal, you cannot substitute a different sandwich or make a meal with one of the Classics. You HAVE to get a coffee as your drink with a meal...you can't substitute the drink with a Refresher. And you get a scant handful of hash browns unlike other restaurants.
Lastly, the pierced up girl that handed me my food basically just flung the bag at me, expressionless. We are burying my brother-in-law today...and this experience made the day worse. You never know what someone's going through...and when you're in a customer service role...choosing to be rude isn't an option. She apparently doesn't need to follow that rule of thumb.
I will not be spending my money at this place ever again.Esoecually not at the GREAT NECK ROAD IN VIRGINIA GEACH store. That last employee sealed the deal for me.
Atmosphere: 1
Food: 1
Service: 1
I’m a regular at this Dunkin’ and usually have no complaints, but this morning was frustrating. I ordered a cappuccino through the app and picked it up within 5 minutes, like I always do. When I took a sip, it was clearly just hot, sweetened milk with no espresso. Mistakes happen, so I called and politely asked if I could swing by for a replacement. They agreed, no problem.
However, when I got to the window, the male employee was very dismissive. He implied I didn’t understand that cappuccinos are “mostly milk”, and then tried blamed the issue on me for supposedly picking it up too late. It was still piping hot when I picked it up and you didn’t have to taste to see that it was the wrong color.
Just wanted a quick fix here. I wasn’t asking for perfection, just a little respect and accountability.
Atmosphere: 1
Food: 1
Service: 1
Whoever made my coffee today at 9:46 am made an amazing coffee sometimes the coffee is ok but today it was exquisite.
Atmosphere: 5
Food: 5
Service: 5
They consistently mess up my orders.:(
Good food and drink, but they are consistently out of a lot of their most popular items. They keep giving me caffeinated coffee when I ask for decaf, and have refused to replace it.
Atmosphere: 3
Food: 4
Service: 1
Went here twice, first time my hashbrowns were a bit cold and tasted old. Second time they got my order wrong and only gave me about 4 hashbrown bites. Atmosphere is good but service is bad, won’t be going here again.
Atmosphere: 5
Food: 3
Service: 1
Unsanitary. Found something in my drink that shouldn’t have been there.
Atmosphere: 4
Food: 1
Service: 1
Loved the design of this location. First time I’ve seen a glass case for donuts in a Dunkin. Also, thankful this location was well stocked with plenty of options later in the morning. Coffee and donuts were great.
Staff at the time I went were very friendly. Greeted me when I came in, answered my random questions about the buildings, and got my order done quickly.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I love this Dunkins, the drinks are always done just right, the workers are really quick and very friendly, and the donuts are always nice and fluffy!! The inside is a little empty looking, but it's clean!
Atmosphere: 3
Food: 5
Service: 5
This place would do amazing if the employees were friendly
Atmosphere: 1
Food: 3
Service: 1
Wally-Manager, rude and disrespectful. Has no idea how to make a Macchiato. I used DoorDash, Wally hung up on me several times. I did inform him he had no idea what he was doing. When answering the phone he said hello instead of stating Dunkin Donuts.I will never shop here again. Contacted corporate, waiting for store manager to call.
Pulled in 30 minutes before closing time and they were closed. I called and they answered. I told them I was outside. They said sorry were closed. Website says they are open, lights on. Now I have to go to 7-11.
We use their drive thru and love their attention to detail.
Atmosphere: 5
Food: 5
Service: 5
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